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4.7 (25)
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Making the Aging Experience Iconic

About Icon

At Icon, it’s our mission to make the aging experience iconic with the best all-in-one communication and engagement software for organizations that support seniors. Icon is the result of VoiceFriend’s best-in-class communication technology and Caremerge’s leading engagement solutions joining together under a mutual mission – to equip organizations that support seniors with the tools needed to ensure older adults and providers have the best experience possible with technology.


Key benefits of Icon

Get the Tools You Need to Operate More Effectively

Streamline Communication and Gain Actionable Insights

Provide a Personalized User Experience


Images

Icon Software - Icon Community Engagement and Calendar Central
Icon Software - Icon Communication 360 Message Template
Icon Software - Icon Communication 360 Inbox
Icon Software - Icon Communication 360 Calendar
Icon Software - Icon Family Engagement
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Icon Software - Icon Community Engagement and Calendar Central
Icon Software - Icon Communication 360 Message Template
Icon Software - Icon Communication 360 Inbox
Icon Software - Icon Communication 360 Calendar
Icon Software - Icon Family Engagement

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month

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Reviews

Overall rating

4.7 /5
(25)
Value for Money
4.4/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.6/5

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Showing 5 reviews of 25
Shareen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's everything we need

Reviewed on 2023/03/17

Customer service is wonderful. I have made suggestions of something that I think would be useful...

Customer service is wonderful. I have made suggestions of something that I think would be useful and they take that information to their team and have incorporated or made the changes. They listen. And they are very timely in their responses.

Pros

Icon captures everything our organization needs and it is so easy. I really like that I am able to retrieve so much information once I schedule an activity on the calendar. I can take attendance, assign dementions of wellness, retrieve data and run reports. It is extremely efficient and very user friendly.

Cons

I can't think of a thing I don't like. It does it all.

Jennifer
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

good work in progress

Reviewed on 2023/04/06

I see is a good work in progress. With so many features and just some items that need just a little...

I see is a good work in progress. With so many features and just some items that need just a little more tweaking this could be the best program I came across in my 15 years of senior living experience with the use of technology for the communities.

Pros

great source and information to be placed on residents' phones and computers.

Cons

Announcements sent to residents' emails could just show the announcement no matter how many have been posted instead of having to wait 30min - an hour in between posts of announcements.

Michelle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Basic use is fine, missing opportunity for higher quality product

Reviewed on 2023/03/08

Nice people. Product seems to be underdeveloped prior to being rolled out. Changes as so slow to...

Nice people. Product seems to be underdeveloped prior to being rolled out. Changes as so slow to take place.

Pros

Offers different calendars. Does not have any major bugs. I like the groups and community engagement.

Cons

Print formatting limited and comes out terribly for weekly and daily. We have to copy and paste into a different document and format EVERYTHING. No customizable options to meet our community's needs. Its a boxed program with limitations for improvement. Unable to avoid residents signing up for activities in future months. No easy way to view calendars and staffing scheduling - color calendars differently to help would be great but not an option. The app is terrible. Residents deeply dislike the dining reservation option. Also there is no easy way to view attendance on the app. You can easily take attendance, but cannot view the people that signed up. Also, the app and website both time out and log you out within 5-10 minutes causing you to log in and start over going through the many screens. Minor things include where the save button is. It is easy to miss and often things don't get saved because it is not visible.

Sandra
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good if you have the equipment for it.

Reviewed on 2023/03/16

It has had it's ups and it's downs. Mostly since just having to play with the program to learn it...

It has had it's ups and it's downs. Mostly since just having to play with the program to learn it on our own, we have been able to do this and are doing fine now.

Pros

It took us about 18 months to get all things in order and up and running with Caremerge who we started with which in turn was connected to Screencloud which icon took over a few months ago. When icon took over we lost a lot of our templates that we had set up and now we loose media that we pull up for usage . It has been challenging switching but we have learned the ropes and are handling the screens and process good now. We are able to do what we are needing to do now which is to inform our residents of activities.

Cons

When talking with the robot helper you can't get them to understand what you are requesting. It takes several times to get to the root of your problem. Sometimes I just give up and email my contact at caremerge.

Maggi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Icon review from Maggi Blizzard, Trinity Oaks

Reviewed on 2023/03/13

Our residents are happy overall with the product. it is easy to navigate. Am having problems with...

Our residents are happy overall with the product. it is easy to navigate. Am having problems with deleting folks that have moved or died. After taking them out with the transition timeline, they still appear when you scroll through the directory. need help with that.

Pros

Product is fairly easy to use. We do not integrate with other systems at this time. Help desk is extremely helpful. Management team is hard to get ahold of. Do not get back to you in a timely manner.

Cons

Having to delete and reload a document is time consuming and inconvenient. Having all kinds of issues with the Alexa portion of this program. Still not able to get them up and running. Very disappointing. Not happy with the maintenance potion of the program and the cost to integrate with another program is very costly.

Showing 5 reviews of 25 Read all reviews

Icon FAQs

Below are some frequently asked questions for Icon.

Icon offers the following pricing plans:

  • Free Trial: Not Available

Please contact VoiceFriend directly for pricing details.

Icon has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Icon supports the following languages:

Arabic, Catalan, English, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Vietnamese

Icon supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Icon has

Icon offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Icon.