Community CareLink
About Community CareLink
Coordinate social and healthcare services to improve the well-being of individuals and their communities with Community CareLink. Our all-in-one platform empowers Human Services organizations to seamlessly track client outcomes, enhance collaboration through interoperability, break down data silos, and streamline reporting processes. Whether you're addressing social determinants of health or managing complex case workflows, Community CareLink offers customizable tools designed to boost efficiency and impact.
Ready to take your services to the next level? Book a demo today and discover how our technology can help you deliver better care with fewer resources.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
OK OK only
Reviewed on 2024/08/05
There are alot of ways to improve Community CareLink and i hope the developers are able to unlock...
There are alot of ways to improve Community CareLink and i hope the developers are able to unlock its potential
Pros
Easy place to store information, easy to use to create profile
Cons
Not user friendly, poor interface and cannot upload own documents to use as template
Response from FirstCallTechnology
Hello, Chris!
Thank you for taking the time to provide us with some feedback. Community CareLink is consistently dropping updates to the platform, and one of those soon will be a customer facing forms builder. It's always been best practice for Community CareLink to build forms on behalf of our customers for the purposes of accuracy when it comes to reports. We hope to see you soon, and best of luck with your transitioned platform!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
VCP and CCL interface
Reviewed on 2021/01/20
I can say that staff at every level were amazing to work with. Top notch staff and software.
I can say that staff at every level were amazing to work with. Top notch staff and software.
Pros
That we were able to sit down and customize it to our specific client needs.
Cons
I feel with any software the biggest challenges were using/ or the learning cure until we became familiar with it. As we grew so fast we out ran server space or we had large lag time in between screens.
Response from FirstCallTechnology
Thank you so much, Vince! Our team is working to migrate our hosting platform, so that should take care of any speed issues you all are encountering.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Healing House
Reviewed on 2021/01/20
Pros
A few staff were somewhat comfortable with this software due to Jackson County COMBAT was requiring the grantees of their funding to use theis software in billing. In 2017, when Healing House was required to use the software there was only 6 employees and only one employee used the software. In 2019, when Healing House purchased the software there was 32 employees and at least 6 employees were be using the CCL daily. The software is extremely user friendly and training was minimal. Currently, Healing House has 45 employees and 30 of these employees use CCL daily. It continues to meet all of Healing House needs and training on the system is mimimal allowing staff to spend more time working with each participant in the program.
Cons
It is difficult to think of anything we didn't like. Prior to Community CareLink we were using Excel Spreadsheets and using excel formula to retrive data. With each new implementation there were a few very minor "glich" that needed to be reprogrammed, but the incredible customer service we received and each "glich" was solved through contact with FirstCall and their liasons. We have had Community CareLink for over 2 years now and this software is still meeting all of our needs, even in this atmosphere of "panic", we have been able to pull data that gave Healing House an opportunity to receive extra funding during COVID.
Response from FirstCallTechnology
Thank you so much, Rebecca!
- Industry: Philanthropy
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I cannot recommend it more strongly!
Reviewed on 2021/01/15
Our experience with CCL has been stellar! Our work is so much more streamline and accessible for...
Our experience with CCL has been stellar! Our work is so much more streamline and accessible for our team. I am a social worker and an administrator at my agency and CCL has been wonderful for both roles. Our note taking has improved, our intakes are clearer, and follow-up is super easy with the calendar reminders. On the administrative side, the reports available in CCL make grant information easy to find and impressively thorough.
Pros
CCL is easy to use and extremely user friendly. I am not very good at technology and the fact that I can show my team how to use this is really saying something! I am able to find everything I need, when I need it. I would have to say the best part of CCL is the staff! I looked forward to our meetings when they were training us and anytime I have a question they get back to me right away. They are friendly, kind and a joy to work with. They feel like part of our team!
Cons
This was a learning curve for my staff and I. As a small non-profit, all of our work previously had been done on paper and sticky notes! The pandemic forced us to remote work and the paper files had to go. CCL made the process seamless and supported us every step of the way to make it as easy as possible to adjust!
Response from FirstCallTechnology
Thank you so much, Tara!
- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Still learning
Reviewed on 2021/01/15
It has been a great way to be able to track all of our different programing and really be able to...
It has been a great way to be able to track all of our different programing and really be able to see the participation numbers and progress of the participants. It's nice to have all this information in one place instead of multiple documents on multiple platforms.
Pros
The options are endless and seem to be vary easily adjusted to fit our needs.
If we have a specific program that we are creating, we can create was to track notes for just that program.
If something doesn't already exist to meet the needs for that program, there are people available to help create whatever needs to be created and it's done in a very timely manner.
Cons
It's not really to any fault of the software, more so my own scheduling. There are just so many options and features. I feel like I have yet to scratch the surface of it all and I look forward to having the time to explore it enough to be able to actually use it to it's full capacity. I'm sure this is actually a positive thing, it's just the only thing that comes to mind that I haven't felt great about.
Response from FirstCallTechnology
Thank you so much, Mollee!
Community CareLink FAQs
Below are some frequently asked questions for Community CareLink.Q. What type of pricing plans does Community CareLink offer?
Community CareLink offers the following pricing plans:
- Starting from: US$35.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Determined by user count and support package.
Q. Who are the typical users of Community CareLink?
Community CareLink has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Community CareLink support?
Community CareLink supports the following languages:
English
Q. Does Community CareLink support mobile devices?
Community CareLink supports the following devices:
Q. What other apps does Community CareLink integrate with?
Community CareLink integrates with the following applications:
Cerner Millennium, athenaOne, eClinicalWorks
Q. What level of support does Community CareLink offer?
Community CareLink offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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