Deep Talk
About Deep Talk
Analyzing customer and employee feedback has never been easier with Deep Talk.
With just a few clicks, you can turn any text, including surveys, reviews, chats, and emails, into powerful data.
This tool allows you to classify and categorize the feedback, determine the sentiment, and gain insight into the NPS and CSAT scores.
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Reviews
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- Industry: Capital Markets
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DeepTalk tells you what your data is really saying vs what you want it to say. Invaluable tool.
Reviewed on 2022/05/09
I have loved it. Really cool, interesting, and incredibly useful data analysis. I am using it for...
I have loved it. Really cool, interesting, and incredibly useful data analysis. I am using it for economic and market analysis. This is taking parts of my process to a different level. And the graphics are next level as well so they make reports looks great.
Pros
I don investment research and I am able to feed it FOMC minutes, statements, speeches, etc. I can feed it earnings calls or anything really. It does a great job of breaking down what is being said and showing the trend over time plus so much more. I have been using it a lot and find new insight every day.
Cons
this space is relatively new so I am not sure what it is lacking. The only thing it needs is an API, but I knew that coming in and it should be released to us in the next 3-6 weeks, so I dont look at it as a con.
Response from Deep Talk
Thank you very much for your review David. Today we launched our API.
Have a great week
- Industry: Medical Devices
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexible data analysis tool
Reviewed on 2023/12/01
Pros
Deep Talk provides me with a lot of option of platforms that can be connected like hubspot, Zendesk etc. it also displays great infographics to help me properly visualize the data.
Cons
Its a very useful and valuable tool for me.
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Experience using this Machine Learning Platform for clustering the Wine review dataset
Reviewed on 2022/04/05
I had quite nice experience with the tool. I was able to generate useful visualizations and draw...
I had quite nice experience with the tool. I was able to generate useful visualizations and draw actionable insights along with deriving key insights from the project results, however, I had to navigate to another platform for using sentiment analysis for the same dataset. so it was a learning experience using this platform with the provided features but also had to use more tool for doing Sentiment analysis that helped me to quickly understand the metrics for positive, negative and neutral reviews.
Pros
Topics and Subtopics related connection, Time series of the graph, Unburst chart and many more functionalities.
Ease of use and User experience, easy to create projects and classify and train the model.
Cons
The tool also analyzed the additional column input with the dataset which gave additional analysis for user city, manufacturer, Id, categories, etc. but they were not that refined charts, thus it was ignored for my analysis in the project. In my view, the software can further improve to understand multiple columns of data and give a proper analysis of additional columns of data. The representation of the charts for these dataset were of negligible use. The additional columns should be used to aid in the primary analysis, which I found was lacking in this platform
Reasons for Switching to Deep Talk
I used this tool in combination with few other tools for my social media projects.Response from Deep Talk
Thank you for your review! we will take in consideration some of the features you mentioned. Thank you!
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Deep Talk - Simplifies Conversations
Reviewed on 2023/11/27
Pros
I have used Deep Talk and it is amazing when it comes to text mining
Thanks to the AI features, it makes data analysis easy and simplifies communication understanding.
I like the multiple Customer engagement features.
Cons
It is a super solution and no major issues
- Industry: Media Production
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Test your machine learning ideas quickly and easily
Reviewed on 2022/05/23
Excellent, more companies should be testing if the data and problems they have can be enhanced with...
Excellent, more companies should be testing if the data and problems they have can be enhanced with machine learning. Deep Talk makes this easy.
Pros
If you have some data and a problem to solve then Deep Talk is an excellent way of testing if machine learning and NLP can add value. It "understands" your data much more readily than other systems I've used and then provides a pipeline to running inference models without complex machine learning engineering.
Cons
Once you've reaped that automatic benefits of Deep Talk from your data and your problem set there is no clear path forward. Typically in machine learning you establish a baseline and then iterate, through data and code, on improving that score. With Deep Talk I don't know see how this is possible as there is no export to code or export to another more customisable machine learning platform.
Response from Deep Talk
Thank you Paul!!... today we have launched our API to iterate results and trained models with other services.
Deep Talk FAQs
Below are some frequently asked questions for Deep Talk.Q. What type of pricing plans does Deep Talk offer?
Deep Talk offers the following pricing plans:
- Starting from: US$90.00/month
- Pricing model: Subscription
- Free Trial: Available
Plan Basic (Free): Up to 700 data rows per month Startup ($59): Up to 3.000 data rows per month Pro ($139): Up to 12.000 data rows per month Enterprise ($399): Up to 45.000 data rows per month
Q. Who are the typical users of Deep Talk?
Deep Talk has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Deep Talk support?
Deep Talk supports the following languages:
Brazilian Portuguese, English, European Portuguese, French, German, Portuguese, Spanish
Q. Does Deep Talk support mobile devices?
Deep Talk supports the following devices:
Q. What other apps does Deep Talk integrate with?
Deep Talk integrates with the following applications:
Google Sheets, Intercom, SurveyMonkey, Typeform, Zapier
Q. What level of support does Deep Talk offer?
Deep Talk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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