VCA Software
About VCA Software
VCA Software (Virtual Claims Adjuster) is an innovative privately held InsurTech offering a global SaaS platform focused on improving policyholder satisfaction and retention while providing a next-generation ecosystem to improve intelligence and function for all stakeholders. VCA Software's goal is to humanize the claims journey. VCA is changing the insurance churn paradigm and creating a new standard for managing claims – the most crucial insurance customer touchpoint.
VCA’s flexibility has allowed it to become a business system deployed worldwide, serving a range of customers from locally-owned claims handling offices to large international corporations. With offices in the US and Canada, VCA has been in operation for over 20 years with customers in over 15 countries.
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Reviews
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- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It has been easy, thorough, friendly and transparent
Reviewed on 2018/02/22
This is helping to better organize, store, and administer our claims. It is great to use on a daily...
This is helping to better organize, store, and administer our claims. It is great to use on a daily bases and the fact that I can customize it to meet my needs what I truly enjoy.
Pros
The software so-far can and will do anything we need it to as a small start up. My biggest fear in getting a more sophisticated system is that it would be too sophisticated and required too much info for our needs. Because I can customize it it adapts well to exactly the area of business I would like to use it for.
Cons
It looks old. To be competitive the UI needs a facelift. Other than that I can't think of any other dislikes.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Effective to managing claims
Reviewed on 2019/03/08
All information about the claim is easily available . I liked the fact that it can be accessed from...
All information about the claim is easily available . I liked the fact that it can be accessed from anywhere. [SENSITIVE CONTENT HIDDEN] was very helpful with using the system.
Pros
It was very user friendly , all the information l need is readily available . I did use all the options available as l did not need it .
Cons
I did not like the fact that 90 day notice is required for cancellation .
Response from VCA Software
Thank you for the review, yes with our security and infrastructure in place we do require a 90 day notice period to terminate the service. We aren't like some other competitor systems that lock clients in for the entire term/ we understand that clients needs can change. We are glad you were very pleased with the system. Happy retirement!
- Industry: Insurance
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A small firms review of VCA.
Reviewed on 2023/06/06
I have been pleased with the overall experience with VCA Software. I am concerned with the pricing...
I have been pleased with the overall experience with VCA Software. I am concerned with the pricing increasing on a regular basis, as most of my clients are looking to keep claims costs lower, which greatly affects their and my bottom line.
Pros
As a long time user of VCA Software, I am very familiar with the system and like that VCA is always looking for ways to improve the product. It is easy to use and track my time and expenses which is why I have stayed with VCA when I set up my own business 7 years ago.
Cons
I do not like the photo option for selecting photos to add to photo sheets. Many times when the photos are uploaded to the system they are not in the order they were taken which adds time to the process. If they were to stay in the order they were taken, it would make this process much easier and simpler to use.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Littleton Group Claim Review
Reviewed on 2017/04/18
Customer Service is the best. System easy to use and easy to train new employees on. Very...
Customer Service is the best. System easy to use and easy to train new employees on. Very customizable and functional. Great value.
Pros
Easy to train on and very user friendly. Adjusters like it and it makes them more efficient. Has a good suite of management tools to ensure the adjusters are meeting their goals.
Cons
The check writing capabilities.
Response from VCA Software
Hi Jeff,
Thanks for posting your review. We're glad to hear that VCA had been great for your firm.
Although we agree check writing is a great tool, unfortunately there are simply too many variables for each clients unique needs. We believe that building a custom cheque writer tool to suit each clients individual requirements works best.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Coast Claims Service Review
Reviewed on 2016/10/12
Virtual Claims is a very easy program to use, Ilda Cairns is a wonderful rep to work with and is...
Virtual Claims is a very easy program to use, Ilda Cairns is a wonderful rep to work with and is always available to problem solve whenever I or any of my staff have any questions. All of my adjusters find the program fast and simple to use and keep track of their claim in and i like the fact that it is always evolving and changing to keep up with our growing need and the changing demands from our clients.
Pros
That is is very user friendly, easy to train new staff on and that it is always changing and updating, and the support team are very fast to help when there is a problem.
Cons
some of the functions i can do in Queries are limited
VCA Software FAQs
Below are some frequently asked questions for VCA Software.Q. What type of pricing plans does VCA Software offer?
VCA Software offers the following pricing plans:
- Starting from: US$299.00/month
- Pricing model: Subscription
- Free Trial: Available
- Cost Per Claim Option: $7 USD - Licensing Option: $299 USD
Q. Who are the typical users of VCA Software?
VCA Software has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does VCA Software support?
We do not have any information about what languages VCA Software supports
Q. Does VCA Software support mobile devices?
VCA Software supports the following devices:
Q. What other apps does VCA Software integrate with?
We do not have any information about what integrations VCA Software has
Q. What level of support does VCA Software offer?
VCA Software offers the following support options:
24/7 (Live rep), Chat
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