Intalk.io
About Intalk.io
intalk.io helps you convert more leads on phone and manage service calls more efficiently. Through a single unified interface, agents can manage all interactions from a single screen thus enhancing productivity and staying contextual. intalk.io is best suited for hybrid and work-from-home models. It has in-built IVR, Chatbot, Helpdesk, Analytics and other advanced call center platform capabilities.
Key benefits of Intalk.io
- Run your call center on mobile thus empowering your workforce
- Improve your outbound calling campaigns
- Pre-integrated with leading CRMs such as Freshdesk, Zoho, Salesforce, ERPs and other custom CRMs
- Automate routine inquiries through AI based Chatbot
- Run on blended modes thus improve contact center productivity
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Reviews
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- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Dialer - Intalk
Reviewed on 2022/06/23
Pros
I have tried many other telephony, but this is absolutely the best. Easy to config and start as soon as you want for your business. Also, have already diff modules in place which will help you to execute your project in a timely manner.
Anyone can config very easily and sample to use this tool for end-users it's not my personal opinion all of these based on my team feedback.
Cons
Easy to use and config in any ticketing tool very short frame of time. Can start this software within a very nominal time frame along with multiple things that are already available in this dialer. This helps users further decisions on time based on business requirements.
- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One the best cloud telephony solution available in the market
Reviewed on 2022/08/26
Overall, We are happy with intalk service.
Overall, We are happy with intalk service.
Pros
Cloud Solution, Automatic Data Backup, Support from founders, Customer first approach
Cons
Delays in implementation! Getting new changes done takes some time
Alternatives Considered
ExotelReasons for Switching to Intalk.io
Because, Intalk team agreed to our conditions, We did the pilot in just 1-2 weeks, and pilot results were really great. Hence, selected intalk- Industry: Construction
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Intalk review
Reviewed on 2023/04/12
Call recording, data dialing ,caller id are useful feature
Call recording, data dialing ,caller id are useful feature
Pros
Dialing the contact with copy paste option is likely helpful ,easy to use and learn
Cons
Connectivity is too low ,page gets error too often , dial pad should be working efficiently , call disposal is not working and options should be more specific
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Truly Next Generation call Center solution
Reviewed on 2022/03/05
Last 3+ years multiple implementation serving many government call centers.
Last 3+ years multiple implementation serving many government call centers.
Pros
Easy to use, very less transition time required for anybody to migrate to Intalk. Excellent support, Highly customizable, truly Omni Channel, Very futuristic road map.
Cons
CSAT reporting can be improvised, I believe default reports in CSAT is limited.
Response from Agami Tech
Thanks for your feedback. This is very motivating.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Perfect Contact Center Solution - Always Evolving
Reviewed on 2022/08/12
We have established a process and a great partnership with the product and team intalk.io. So going...
We have established a process and a great partnership with the product and team intalk.io. So going smooth.
Pros
intalk.io is a great fit when you are just starting out to grow and scale your customer service - contact center operations. It integrates well with the ecosystem and hence delivering personalised service is easier. My team finds it easy to use and we have seen regular updates and new product functionalities being released.
Cons
There were initial hiccups like in every project but then we defined a process that has helped us evolve and scale. Looking forward to more integrated analytics-based capabilities.
Intalk.io FAQs
Below are some frequently asked questions for Intalk.io.Q. What type of pricing plans does Intalk.io offer?
Intalk.io offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of Intalk.io?
Intalk.io has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Intalk.io support?
Intalk.io supports the following languages:
English
Q. Does Intalk.io support mobile devices?
Intalk.io supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Intalk.io integrate with?
Intalk.io integrates with the following applications:
Freshdesk, Truecaller, Zoho CRM
Q. What level of support does Intalk.io offer?
Intalk.io offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
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