Nectar Desk
About Nectar Desk
Nectar Desk is a cloud-based call center solution for inbound, outbound, and blended call centers. The software offers a range of basic and advanced call center functionality, including call recording, queue management, real-time monitoring, interactive voice response (IVR), automated call distribution (ACD), call transfer, custom agent statuses, call analytics, and more.
Nectar Desk’s tools for inbound call centers include ACD, ring groups, and skills-based routing, to direct callers to the most suitable department or agent. Unlimited length call queues ensure that no caller will receive a ‘busy’ signal, and callers can request callbacks from within the queue. Automated pop-outs give agents instant access to caller information including company information, names, and phone numbers, while on a call. Users can create custom agent statuses to suit a range of business needs, and use these to manage call queues. Agent statuses can also be monitored, and status change activity can be tracked.
Outbound and inbound calls can be recorded in Nectar Desk, with users able to start and stop recording for sensitive conversations. Recordings are automatically saved in clients’ activity logs, and users can listen back to stored recordings at any time. Nectar Desk also includes an automated voicemail system which automatically generates computer-readable audio extensions from voicemail notifications, and sends these to specified email addresses or lists, along with written transcripts of the voicemail message.
Key benefits of Nectar Desk
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- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NectarDesk has been instrumental for our Conversion Rate Optimization overall strategy
Reviewed on 2022/05/03
Our sales success is the result of:
- The right staff (capabilities, training and motivation)
- The...
Our sales success is the result of:
- The right staff (capabilities, training and motivation)
- The right tools
- The right processes.
Not only does Nectar comply with the right tools, but it helps on the other two variables. We can train our staff better and keep them more motivated. We have streamlined our call center processes significantly.
Moreover, every single Nectar team member has been top notch since the beginning. They were very patient and proactive in setting up our account (integration with our hardline IVR). Their support staff have an amazing response time. And they are also proactive in proposing solutions. You can tell they care about their clients, it's just not about increasing accounts.
Pros
- CRM and Decision tree integration native integration.
- Great Marketing Attribution capabilities
- Ease of use
- Omnichannel (messenger, whatsapp, SMS & LiveChat)
Cons
BOT features should be implemented in chat channels (messenger, whatsapp, SMS & LiveChat). I know that it is in the works.
Alternatives Considered
Zendesk Suite- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Our experience with NectarDesk
Reviewed on 2022/07/07
Overall the support is always responsive on an off occasion that we had issues.
The product is...
Overall the support is always responsive on an off occasion that we had issues.
The product is intuitive and is continuously being enhanced with new features for better user experience and functionality. I am happy we chose NectarDesk
Pros
The software is very intuitive not only for me as the person who monitored the calling but also for our agents whom were using the software for calling more than 50 different countries in different regions.
Cons
I would have liked the analytics to be a bit more advanced however we used it solely for calling and did not integrate with our CRM system for contact management hence my response here is a bit biased as we did not use the full extent of available features.
Alternatives Considered
SalesLoftReasons for Switching to Nectar Desk
It was better priced and had everything that we needed. The support was great and there was no tier level support which made us the priority at all times regardless of our purchase amount.- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Awful experience
Reviewed on 2020/07/06
Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try...
Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through. We tested this many times standing next to users that were not on calls. When this is reported they cant come up with solutions.
2.Support cant figure out what causes any of the technical issues. Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers.
3.They don't offer refunds, the first 2 months we had more connectivity issues than ever, regardless of us being unable to successfully use their service and it affecting our business greatly.
4.When you call they only transfer you to the sales agent, if he/she isn't available no one helped, I had to wait for call backs.
5.They begged us to transfer our toll free number, they promised to match the Vonage price of $20.00 unlimited toll free a month. We agreed with this condition. Then they charged us over $500.00 dollars a month! We had to go through the trouble of porting it just to port it out again. When we asked why they unexpectedly did this they just repeated "why do you have problem, its in the agreement", after our phone and email conversations?!
6.They are charging over $500.00 to give us our call recordings in one download.
Pros
The sign up transition was fairly easy. They are quick at communicating. Afterwords its a nightmare. Their support team attempts to help resolve the issues, however they don't provide solutions.
Cons
Their VOIP system times out every 5 seconds, even during calls therefore dropping ours calls. When trying to make the next call we have to refresh their website. Callers cant reach you, we have to constantly refresh the website every 5 seconds, daily. The connectivity is very bad, at times we cant hear the callers or they cant hear us. There are days are unable to use their service, the calls drop one after another when we try to make outbound calls.
Alternatives Considered
8x8 WorkSwitched From
8x8 WorkReasons for Switching to Nectar Desk
We wanted a service that offered live customer assistance for emergencies, the customer service agents are available however they didn't provide solutions to the persistent issues all our agents are having so they let us down. In short we feel that they over charged us because we are leaving and they are taking advantage of us. We simply cant to offer our customers good quality service if we stay with them due to all the interrupted calls.
- Industry: Research
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Communication system for kinds of bussineses
Reviewed on 2023/02/06
Pros
The most important is a user-friendly interface that quickly finds every function.With big opportunities with integrations, you can connect your CRM or any other system that you need by requesting it.Friendly support team and the team of Nectar Desk in general. Fast support team feedback, can help you 24/6.
Cons
Some issues with the account include lagging and freezing, but all of them were fixed in 30 minutes, and that`s the maximum.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential Software for our Business
Reviewed on 2023/02/10
We use this software to take calls, make calls, email our leads and tracking purposes. I like the...
We use this software to take calls, make calls, email our leads and tracking purposes. I like the fact that their Reps are always available via Chat to assist when something comes up. Great Company!
Pros
This is a very user friendly software.
Cons
I wish there was a way to search easier for an email template to edit.
Nectar Desk FAQs
Below are some frequently asked questions for Nectar Desk.Q. What type of pricing plans does Nectar Desk offer?
Nectar Desk offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required. Basic Voice: $29/user/month. Multi-Channel: $49/user/month. Unlimited: $99/user/month.
Q. Who are the typical users of Nectar Desk?
Nectar Desk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Nectar Desk support?
Nectar Desk supports the following languages:
English, French, German, Japanese, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian
Q. Does Nectar Desk support mobile devices?
Nectar Desk supports the following devices:
Q. What other apps does Nectar Desk integrate with?
Nectar Desk integrates with the following applications:
ActiveCampaign, Capsule, Capsule, High Level Software, HubSpot CRM, Insightly, Insightly Service, Ontraport, Pipedrive, Salesflare, Salesforce Sales Cloud, ServiceTitan, Shopify, Vonigo, Zingtree, Zoho CRM
Q. What level of support does Nectar Desk offer?
Nectar Desk offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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