Chatmeter
About Chatmeter
Chatmeter is a social media management software designed to help businesses in the retail, automotive, healthcare, and other sectors manage listings, reviews, social media posts, and local pages. Administrators can create, update, optimize, publish, monitor, and protect listings from duplicates in bulk and manage temporary closures.
The platform enables managers to update availability timings, holidays, and locations of local businesses across Google, Yelp, Facebook, and other sites. Chatmeter allows teams to analyze reviews, search rankings, competitors, and local listings to determine local brand visibility (LBV) scores. Supervisors can also utilize built-in templates and merge tags to share personalized review responses in bulk.
Chatmeter lets stakeholders assess sentiments and text across customer feedback and receive real-time alerts about new reviews via mobile devices. Operators can also schedule and publish posts on Facebook, LinkedIn, Twitter, Instagram, and other social networking sites, track trending hashtags, and analyze engagement metrics on a unified interface.
Key benefits of Chatmeter
Whether you have 20 locations in your region or over 20,000 across the globe, Chatmeter is the control center from which you command the online conversation about your brand. Hear what customers are saying and then collect the data and insights that help you build a proactive business strategy. Our scalable, local SEO and reputation management solution delivers the tools and analytics your team needs at home and internationally – all from a single dashboard.
Images
Not sure about Chatmeter?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Ahrefs
Later
ReviewBuzz
SOCi
Reviews
Already have Chatmeter?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Are you benefiting from local SEO works then this tool is for you.
Reviewed on 2019/03/25
After public launch, we started looking for tools for brand management and social media sentiments...
After public launch, we started looking for tools for brand management and social media sentiments but were lucky to encounter the Chatmeter as it has more than what we're looking. It definitely saved our time, money and efforts from buying many different tools or SaaS for the very same purpose.
Pros
This is nothing less than juggernaut with so many essential features and we can opt for all the things through Chatmeter from reviews to social media engagements and sentiments, checking received reviews on all the platforms from Facebook to Google business. And, it's really a very amazing thing about the Chatmeter and our team love this tool.
Cons
Every customer loves transparent and clear pricing on a dedicated pricing page which is missing on the Chatmeter website. If it's made available then it will be best and surely build more trust on the Chatmeter.
Response from Chatmeter
Hi Gourav, thank you for taking the time to review our software. We're happy to hear that your team loves using our tool. Your feedback about pricing will be passed on to our management team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for your review!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Platform For Success
Reviewed on 2020/07/31
Everyone I have worked with on the Chatmeter team has been a true professional, a great listener...
Everyone I have worked with on the Chatmeter team has been a true professional, a great listener and incredibly helpful. The software itself is robust and easy to use. We've been with Chatmeter long enough to witness several major new feature rollouts and they've all been seamless.
What's more, I am a huge fan of Chatmeter's weekly webinars. They are always full of great information and although I consider myself to be a very skilled professional when it comes to both reputation management and listings management, I always leave each webinar having learned something new, as well as reviewed important topics and details to keep them top of mind.
Pros
I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform.
Cons
I recently requested a missing feature related to review response templates and was told by our customer success representative that it was already in development. Love the fact that Chatmeter takes its platform development seriously and is listening to its customers to continually improve the product.
Alternatives Considered
SOCiReasons for Choosing Chatmeter
Chatmeter's a much more comprehensive and robust platform for reputation management than Yext is. Chatmeter also has much more detailed data insights and analysis.Switched From
YextReasons for Switching to Chatmeter
The Chatmeter team's attitude and responsiveness, coupled with the platform's being a leader in the industry made all the difference.Response from Chatmeter
Hi Roger, thank you for taking the time to review our software. We're happy to hear that you love our all-in-one platform and it's easy to use! We're glad you enjoy watching our weekly webinars, let us know if you'd like to be featured as a guest speaker! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Good on a smaller scale
Reviewed on 2020/11/05
Overall it's good. Our customer success representative is really great and goes above and beyond to...
Overall it's good. Our customer success representative is really great and goes above and beyond to help us where she can. She responds very quickly and escalated our issues. We've had too many issues though that go unexplained at times. The platform is very glitchy.
Pros
I really liked it at first and think it's a great starting platform to manage reviews and listings for any company under 100 listings. Once you grow out of that, it seems like you outgrow the platform.
Cons
Not able to modify or set any of the sentiments. Sometimes the A.I. registers random words that are completely irrelevant like "girl" or "there." We would have liked to tag and track things like "mask" "COVID testing," etc. But I can only do that using the reports tab. Also, not being able to manage Yelp, Apple, Yahoo, Bing, or Yellowpages within the platform can get backed up. Chatmeter was not able to help us with issues regarding Facebook spam policies. We had to go and research it ourselves. We assumed Chatmeter would have a partnership with Facebook.
Response from Chatmeter
Hi Stephanie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings and reviews! We're sorry to hear that you think you've outgrown our platform, we actually help many enterprise companies with over 500 locations manage their reputation, listings, social, local SEO, and more! Please let us know how we can better help you better utilize our platform. In our platform, you can respond in-dash to Google, Facebook and Yelp reviews. For all others, you can simply click out from Chatmeter to respond. Thank you for your feedback on our sentiment analysis tool, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Makes My Job So Easy!
Reviewed on 2020/06/25
The customer service is amazing, and the product offerings are continuously getting better and...
The customer service is amazing, and the product offerings are continuously getting better and broader.
Pros
With over 120 different properties, Chatmeter is SO easy to filter in all reviews, ensure listings are correct, and mass publish to social media. All of our property managers and regional supervisors are set up to receive weekly review emails, and because of this they can easily stay on top of issues. It would be impossible to manage such a large portfolio without Chatmeter.
Cons
The only things I wish for is link previews, meta descriptions, and clickable photos when posting links on social media, as well as full access to review responses in the dashboard (ApartmentRatings, Apartments.com, etc.)
Alternatives Considered
SOCiReasons for Switching to Chatmeter
I was not involved in the decision making process, but I believe Chatmeter gave us the best price.Response from Chatmeter
Hi Jessie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings, social media, and reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chatmeter will save you time.
Reviewed on 2020/11/12
I enjoy doing business with Chatmeter, our reps are very available and always ready to answer...
I enjoy doing business with Chatmeter, our reps are very available and always ready to answer questions, troubleshoot issues or do training with our teams.
Pros
Chatmeter puts almost everything you need for reviews in one place, you can read reviews, respond, research and report all from one dashboard for all your review sources.
Cons
From time to time we will see old reviews pop up again and we never get a straight answer as to how they got back into the system. This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews.
Alternatives Considered
Yardi VoyagerReasons for Switching to Chatmeter
Chatmeter had a more robust software with more capabilities for us.Response from Chatmeter
Hi Jen, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at [email protected] with any other feedback you may have.
Chatmeter FAQs
Below are some frequently asked questions for Chatmeter.Q. What type of pricing plans does Chatmeter offer?
Chatmeter offers the following pricing plans:
- Free Trial: Available
Contact Chatmeter for pricing details.
Q. Who are the typical users of Chatmeter?
Chatmeter has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Chatmeter support?
Chatmeter supports the following languages:
English
Q. Does Chatmeter support mobile devices?
Chatmeter supports the following devices:
Q. What other apps does Chatmeter integrate with?
We do not have any information about what integrations Chatmeter has
Q. What level of support does Chatmeter offer?
Chatmeter offers the following support options:
Email/Help Desk, Phone Support
Related categories
See all software categories found for Chatmeter.
