LogMeIn Resolve
About LogMeIn Resolve
Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero-trust architecture into a single consolidated tool. Simple, secure, flexible, and best of all, free to use.
The solution offers proactive monitoring to automatically detect device issues and address them before they escalate. Users can create tailored alert policies on key system processes, eliminate noise with flexible thresholds, and customize monitoring by individual or groups of devices. LogMeIn Resolve also features no-code IT automation, allowing users to automate workflows and task management processes
Key benefits of LogMeIn Resolve
-Modernize your help desk with conversational ticketing
-Provide mobile support on any device, from anywhere
-Stay safe with zero trust security architecture
-Save time and resources with remote IT automation
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Reviews
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Premier Desktop Remote-in Application
Reviewed on 2018/12/12
Pros
Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers.
This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.
Cons
No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GotoAssist makes our job a lot better and convenient
Reviewed on 2021/01/22
Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on...
Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us
Pros
This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices
Cons
Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.
Alternatives Considered
TeamViewer RemoteReasons for Switching to LogMeIn Resolve
GotoAssist is a lot cheap with great features including multiple remoting, file transfer etc.- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't like Goto Resolve
Reviewed on 2023/04/26
poor
poor
Pros
reporting.
Cons
very slow and there are times program can not find asset
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
GoToResolve - a good step forward from GTa
Reviewed on 2023/04/27
definitely a step forward from gotoassist with the added features
definitely a step forward from gotoassist with the added features
Pros
the new features are great and do make life somewhat simpler
Cons
the added password popup for admin features, but hey, its an extra security step so good really
- Industry: Sports
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
GoTo Resolve - HelpDesk Review
Reviewed on 2023/05/04
Pros
The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and use the chat while in the session.
Cons
When remoting into Macs, the first session doesn't work 50% of the time, it gets stuck connecting. To get around this, I always start a session, end that session, start a 2nd session, and then send that invite to the user. By doing this, I have no issues.
LogMeIn Resolve FAQs
Below are some frequently asked questions for LogMeIn Resolve.Q. What type of pricing plans does LogMeIn Resolve offer?
LogMeIn Resolve offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of LogMeIn Resolve?
LogMeIn Resolve has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LogMeIn Resolve support?
LogMeIn Resolve supports the following languages:
English
Q. Does LogMeIn Resolve support mobile devices?
LogMeIn Resolve supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LogMeIn Resolve integrate with?
LogMeIn Resolve integrates with the following applications:
ConnectWise PSA, Microsoft Teams, ServiceNow IT Service Management, Zendesk Sunshine
Q. What level of support does LogMeIn Resolve offer?
LogMeIn Resolve offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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Cybersecurity Software
