About GoTo Resolve

Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. Simple, secure, flexible, and best of all, free to use.


Key benefits of GoTo Resolve

-Modernize your help desk with conversational ticketing
-Provide mobile support on any device, from anywhere
-Stay safe with zero trust security architecture
-Save time and resources with remote IT automation


Images

GoTo Resolve Software - Remote IT Support
GoTo Resolve Software - Ticketing View
GoTo Resolve Software - Guided Agent Flow
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GoTo Resolve video
GoTo Resolve Software - Remote IT Support
GoTo Resolve Software - Ticketing View
GoTo Resolve Software - Guided Agent Flow

Not sure about GoTo Resolve? Compare with a popular alternative

GoTo Resolve

4,4 (197)
VS.
Highly reviewed

Starting Price

US$0,00
month
US$32,50
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

42
27

Integrations

No integrations found
No integrations found

Ease of Use

4,5 (197)
4,8 (380)

Value for Money

4,3 (197)
4,7 (380)

Customer Service

4,2 (197)
4,7 (380)
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Reviews

Overall rating

4,4 /5
(197)
Value for Money
4,3/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
4,2/5

Already have GoTo Resolve?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 197
Gurvinder
Gurvinder
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

"Best remote eccess platform"

Reviewed on 2022/11/30

Best for remote eccess easy to use and install.

Best for remote eccess easy to use and install.

Pros

This tool can be done so many tasks in no time. Very helpful tool for buisnesses. It has very good remote eccess. Easy to use easy to install.

Cons

Everything great very helpful but little pricey.

Marvin
Marvin
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

we use this at work for all of our remoting. Works great and has good usable features as well.

Reviewed on 2018/07/23

Great software, great featuers, a bit on the pricy side!
Best benefit is the abuilty to send and...

Great software, great featuers, a bit on the pricy side!
Best benefit is the abuilty to send and receive data such as programs and or error logs.

Pros

This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues.

Cons

its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions.

Nicholas
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Was easy to use when first starting to support customer through a screen sharing software.

Reviewed on 2018/03/07

Pros

My first tech company job was in an education software company that used gta as their support software to their clients. It was an easy software to learn and use during my time with that company. I liked the personal queues and interaction that it gave you with your customer at said time. I even liked the multiple calls you could be on at one time.

Cons

The software crashed a lot when we had it. We eventually had higher ups in gta make an appearance and they saw first hand what the software was doing and said straight up that they had no way to fix it. Hopefully that has changed and I would definitely recommend this software to a starter company for it price and package.

Paul
Paul
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I have used several remote control packages and this is one of, if not the best, I've ever...

Reviewed on 2018/07/02

Ease of use and ease for users to allow me to connect. I like the unassisted option that makes it...

Ease of use and ease for users to allow me to connect. I like the unassisted option that makes it easier for me to work on systems during peoples off hours but doesn't compromise their login credentials.

Pros

It's easy to setup new users and easy to use. When I have to connect in with someone I don't have unassisted access to their system it's easy for them to follow the on-screen prompts to allow me to connect.

Cons

Sometimes, not very often, I've had issues with updates causing issues with certain other software on systems that I connect to. I wish it were easier to "rollback" an update to an earlier version so they could have time to create a patch - which they have done for me in the past.

Ifeoma
Ifeoma
Overall rating
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Our clients love GoToAssist.

Reviewed on 2018/07/09

Pros

Gotoassist simplifies the process of remotely communication between my organization and our clients and even between the team at work. I am able to screen share with my colleagues at the workplace, comment on files and documents remotely. I see this tool as a better alternative to Google doc.
It is easy to setup and install ,and interestingly a lot of our clients have come to accept this tool courtesy our recommendation.

Cons

Requires a fast internet network connection to function quickly and from experience every remote communication tool requires same too.

Showing 5 reviews of 197 Read all reviews

GoTo Resolve FAQs

Below are some frequently asked questions for GoTo Resolve.

GoTo Resolve offers the following pricing plans:

  • Starting from: US$0,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

GoTo Resolve has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

GoTo Resolve supports the following languages:

English

GoTo Resolve supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations GoTo Resolve has

GoTo Resolve offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for GoTo Resolve.