About Synchroteam

Manage mobile workforces efficiently, simplify business processes and optimize costs.

Synchroteam features scheduling, dispatch, calendar, job management, reporting, CRM, inventory management, time tracking, invoicing and Google maps. Cloud-based SaaS with iOS and Android mobile apps. Integrates with Quickbooks, Xero, Sage, and Zoho CRM.

Our Field Service Management (FSM) / Workforce Management software works great for SMB, medium-sized business and enterprises in HVAC, Electrical, Inspection, Pest Control, Plumbing, Maintenance, Scheduling, Security and many other industries.

Create your Synchroteam account in less than 1 minute and get organized
with our affordable, powerful and customizable field service solution. Live support.

Key benefits of Synchroteam

  • Dispatch jobs quickly and efficiently with simple, intuitive scheduling.
  • Know the location and routes of workforce and jobs with real-time mapping.
  • Maintain up-to-date customer database with a CRM designed for field service.
  • Keep jobs well-organized with our fully searchable and sortable field service management tool.
  • View the most important information with flexible, customizable reports.
  • Provide efficient service delivery with parts movement and inventory management.
  • Create and manage invoices seamlessly with our free connectors to your accounting platform.
  • No hosting, set-up or upgrade fees.
  • Integrates with third-party software.
  • Live support.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Czech, Dutch, English, French, German and 8 others, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Images

    Schedule Assist
    Map & Driving
    Invoice
    iPhone
    connectors
    Schedule Assist
    Customer Management
    Job Detail
    Business Hours
    Skills Management
    Dashboard Settings
    View 12 more
    Synchroteam video
    Synchroteam screenshot: Schedule Assist Synchroteam screenshot: Map & Driving Synchroteam screenshot: Invoice Synchroteam screenshot: iPhone Synchroteam screenshot: connectors Synchroteam screenshot: Schedule Assist Synchroteam screenshot: Customer Management Synchroteam screenshot: Job Detail Synchroteam screenshot: Business Hours Synchroteam screenshot: Skills Management Synchroteam screenshot: Dashboard Settings

    Features

    Total features of Synchroteam: 145

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Tracking
    • Administrative Reporting
    • Alerts/Notifications
    • Applications Management
    • Appointment Management
    • Appointment Scheduling
    • Asset Tracking
    • Automated Scheduling
    • Automatic Backup
    • Automatic Time Capture
    • Availability Management
    • Barcode / Ticket Scanning
    • Barcoding/RFID
    • Billable & Non-Billable Hours
    • Billing & Invoicing
    • Biometrics
    • Booking Management
    • Built-In Database
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calibration Management
    • Client Portal
    • Contact Database
    • Contract/License Management
    • Contractor Management
    • Credit Card Processing
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Dispatch Management
    • Document Imaging
    • Document Management
    • Document Templates
    • Drag & Drop
    • Electronic Payments
    • Electronic Signature
    • Employee Database
    • Employee Scheduling
    • Equipment Tracking
    • Facility Scheduling
    • Failed Inspection Tracking
    • File Storage
    • Fleet Management
    • For Commercial and/or Industrial Electrical Contractors
    • For HVAC Companies
    • For Pest Control Companies
    • Forms Management
    • GPS
    • Geographic Maps
    • Geolocation
    • Graphical Data Presentation
    • Image Capture
    • Image Library
    • Incident Management
    • Inspection Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Job Management
    • Job Scheduling
    • Job Tracking
    • Key & Lock Management
    • Location Tracking
    • Maintenance Scheduling
    • Microsoft Outlook Integration
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Mobile Payments
    • Mobile Signature Capture
    • Mobile Time Tracking
    • Multi-Company
    • Multi-Country
    • Multi-Currency
    • Multi-Language
    • Multi-Location
    • Multiple Billing Rates
    • Multiple Projects
    • Offline Access
    • Offline Time Tracking
    • Online Booking
    • Online Time Clock
    • Online Time Tracking Software
    • Overtime Calculation
    • PDF Conversion
    • Payment Collection in the Field
    • Payment Processing
    • Payroll Management
    • Performance Metrics
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Predictive Maintenance
    • Preventive Maintenance
    • Product Catalog
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Notifications
    • Real-time Scheduling
    • Real-time Updates
    • Recurring Appointments
    • Recurring Tasks
    • Reminders
    • Report Templates
    • Reporting & Statistics
    • Reporting/Analytics
    • Resource Scheduling
    • Role-Based Permissions
    • Route Optimization
    • Routing
    • SMS Messaging
    • SSL Security
    • Scheduling
    • Search/Filter
    • Secure Login
    • Self Service Portal
    • Semantic Search
    • Service History
    • Sick Leave Tracking
    • Skills Tracking
    • Status Tracking
    • Stock Management
    • Subcontractor Management
    • Task Scheduling
    • Team Calendars
    • Technician Management
    • Third Party Integrations
    • Time & Attendance
    • Time Tracking
    • Timesheet Management
    • Vacation/Leave Tracking
    • Work History
    • Work Order Creation
    • Work Order Management
    • iCalendar Support

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    Reviews

    Overall rating

    4,5 /5
    (49)
    Value for Money
    4,3/5
    Features
    4,1/5
    Ease of Use
    4,3/5
    Customer Support
    4,2/5

    Already have Synchroteam?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 49
    Robert Y.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Efficient. Informative. Useful

    Reviewed on 2017/02/22

    I'd been running as an independent IT consultant for a few years. All of a sudden I won two big...

    I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

    I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

    There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

    The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

    The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

    The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

    There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

    Demo the software, you'll like it.

    Pros

    Good Inventory
    Good presentation of information
    Good mobile app
    Easy to use
    Customization

    Cons

    missing some features, for example can't search by serial number

    Response from Synchroteam

    Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

    Joe L.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Initial review

    Reviewed on 2019/06/20

    Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. ...

    Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

    Pros

    Streamlining of my team's dispatching process

    Cons

    Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

    Response from Synchroteam

    Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

    Ryan P.
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 0.0 /10

    Not great, not terrible

    Reviewed on 2017/12/27

    Price was the winning factor to why I started using this product. The sales team did a good job of...

    Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

    Pros

    The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

    Cons

    Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

    Response from Synchroteam

    Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

    Ben W.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent Software with excellent service

    Reviewed on 2019/08/18

    Pros

    The scheduling, the custom job reports, and the automatic sycn with Zoho.
    And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

    Cons

    It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

    Response from Synchroteam

    Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

    Reinoudt V.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very helpful

    Reviewed on 2019/11/05

    We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy...

    We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

    Pros

    It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

    Cons

    The color schemes of the planboard could be easier on the eyes.

    Response from Synchroteam

    Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

    Showing 5 reviews of 49 Read all reviews

    Synchroteam FAQs

    Below are some frequently asked questions for Synchroteam.

    Synchroteam offers the following pricing plans:

    • Starting from: US$22,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    One Free administrator account Integrates with: - Google Calendar, iCal and Outlook - Quickbooks Online, Sage, and Xero - ZohoCRM Free setup & training A 14 day free trial is available. No credit card required.

    We do not have any information about Synchroteam features

    Synchroteam has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Synchroteam supports the following languages:

    Czech, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Synchroteam supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Synchroteam integrates with the following applications:

    Google Calendar, Microsoft Excel, Microsoft Outlook, Quickbooks Online, Sage Business Cloud Accounting, Stripe, Xero, Zoho CRM

    Synchroteam offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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