Synchroteam

Field service management software. Live support. Free trial.

4,5 /5 (50 reviews) Write a Review!

Synchroteam Overview

What is Synchroteam?

Manage mobile workforces efficiently, simplify business processes and optimize costs.

Synchroteam features scheduling, dispatch, calendar, job management, reporting, CRM, inventory management, time tracking, invoicing and Google maps. Cloud-based SaaS with iOS and Android mobile apps. Integrates with Quickbooks, Xero, Sage, and Zoho CRM.

Our Field Service Management (FSM) / Workforce Management software works great for SMB, medium-sized business and enterprises in HVAC, Electrical, Inspection, Pest Control, Plumbing, Maintenance, Scheduling, Security and many other industries.

Create your Synchroteam account in less than 1 minute and get organized
with our affordable, powerful and customizable field service solution. Live support.

Synchroteam Overview

Pricing

Starting from
US$22,00/month

Pricing options

Free Trial
Subscription
Value for money

One Free administrator account
Integrates with:
- Google Calendar, iCal and Outlook
- Quickbooks Online, Sage, and Xero
- ZohoCRM
Free setup & training
A 14 day free trial is available. No credit card required.


Synchroteam Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Traditional), Czech, Dutch, English, French and 8 others, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Media

Schedule Assist
Customer Management
Job Detail
Business Hours
Skills Management
Dashboard Settings
Schedule Assist
Map & Driving
iPhone
Invoice
Synchroteam video Synchroteam screenshot: Schedule Assist Synchroteam screenshot: Customer Management Synchroteam screenshot: Job Detail Synchroteam screenshot: Business Hours Synchroteam screenshot: Skills Management Synchroteam screenshot: Dashboard Settings Synchroteam screenshot: Schedule Assist Synchroteam screenshot: Map & Driving Synchroteam screenshot: iPhone Synchroteam screenshot: Invoice

Synchroteam Reviews

Synchroteam Reviews

Overall rating
4,5
/
5
Excellent
28

Very good
19

Average
2

Poor
0

Terrible
1

Value for Money
4,3
Features
4,1
Ease of Use
4,3
Customer Support
4,2
94% recommended this app
Robert Y.

Efficient. Informative. Useful

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.


Joe L.

Initial review

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons


Ryan P.

Not great, not terrible

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.


Benton T.

Used in start up company

It is getting the job done.


Ben W.

Excellent Software with excellent service


Robert Y.
Industry: Information Technology & Services
Company size: 2-10 Employees

Efficient. Informative. Useful

Used Daily for 1-5 months
Reviewed on 2017/02/22
Review Source: Capterra

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.

Pros

Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Cons

missing some features, for example can't search by serial number

Response from Synchroteam

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joe L.
Industry: Telecommunications
Company size: 11-50 Employees

Initial review

Used Daily for 1-5 months
Reviewed on 2019/06/20
Review Source: Capterra

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Pros

Streamlining of my team's dispatching process

Cons

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Response from Synchroteam

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ryan P.

Not great, not terrible

Used Daily for 1-5 months
Reviewed on 2017/12/27
Review Source: Capterra

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Pros

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Cons

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Response from Synchroteam

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 0.0/10

Benton T.
Industry: Management Consulting
Company size: 2-10 Employees

Used in start up company

Used Daily for 1-5 months
Reviewed on 2020/06/24
Review Source: Capterra

It is getting the job done.

Pros

The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck.

Cons

There are some common features I would expect to see that aren't there, but I've found work-arounds.

Response from Synchroteam

Thank you Benton for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been able to assist Star Fleet Management and Services during its initial phases of business! We are thrilled to see you are taking advantage of our support, and encourage you to reach out to them for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ben W.
Industry: Computer Software
Company size: 2-10 Employees

Excellent Software with excellent service

Used Daily for 1-5 months
Reviewed on 2019/08/18
Review Source: Capterra

Pros

The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Cons

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Response from Synchroteam

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 50 user ratings
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Synchroteam Pricing

Synchroteam Pricing

Starting from
US$22,00/month
Free Trial
Subscription
Value for money

One Free administrator account
Integrates with:
- Google Calendar, iCal and Outlook
- Quickbooks Online, Sage, and Xero
- ZohoCRM
Free setup & training
A 14 day free trial is available. No credit card required.

One Free administrator account
Integrates with:
- Google Calendar, iCal and Outlook
- Quickbooks Online, Sage, and Xero
- ZohoCRM
Free setup & training
A 14 day free trial is available. No credit card required.

Value for Money
4,3/5
Based on 50 user ratings
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Synchroteam Features

Synchroteam Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,1/5
Based on 50 user ratings
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Categories

Additional information for Synchroteam

Additional information for Synchroteam

Key features of Synchroteam

  • 15 languages supported
  • Activity section to declare leaves
  • Administrator, Manager & Technician
  • All currency supported
  • Assign Notes & Reminders to Customers, Sites, Equipment
  • Billing and invoicing for parts & services
  • Customer signature capture
  • Customizable job reports
  • Database with Customer, Sites, Equipments, Jobs
  • Database with Jobs Completed, to come and notes
  • Drag & drop scheduling & dispatch
  • Embedded Database
  • Full Client database with sites, equipment, job and history
  • Full Data Encryption (Mobile+Communication)
  • Full Drag & Drop Scheduling tool
  • Full Form manager and designer
  • Full Graphical User Interface
  • Full Inspection Job report
  • Full Quickbooks Online integration
  • Full SSL encryption
  • Full Search Engine
  • Full Stock management module
  • Full Technician monitoring
  • Full Web API
  • Full Work Order management
  • Full Work history for Customer, Site, Equipment
  • Full app customization
  • Full graphical Job Report form editor
  • GPS tracking
  • Graphical schedule view per Day, Week and Month
  • Image library for Pictures associated to Jobs
  • Integration with Xero and QBO
  • Inventory Management
  • Inventory module
  • Invoices and Quotations plus Quotation to Job
  • Job status tracking
  • Mobile App available for Android and iOS
  • Mobile Job to PDF conversion
  • Mobile Signature capture
  • Mobile app
  • Mobile support full wireless infrastructure
  • Multi-Company
  • Multi-Site management
  • Multi-technician job scheduling
  • Notes & Reminders for Customers, Sites, Equipment and Jobs
  • Offline mobile client
  • Parts Catalog
  • Personal & Team calendar
  • Push notifications
  • QR Code and Barcode scanning on the Mobile App
  • Quotation & Invoicing management
  • Quotation management with automatic Job creation upon approv
  • Quote management
  • Real time Scheduling and Tracking
  • Real-time technician mapping & geolocation
  • SaaS solution with real time backup
  • ScheduleAssist - intelligent scheduling recommendations
  • Searchable customer records
  • Secure login + TouchID support
  • Secured access to Job reports, Status, Job Request
  • Solution design for global corporation
  • Sync Jobs scheduling with Google Calendar
  • Sync Jobs scheduling with Microsoft Outlook
  • Sync Jobs scheduling with iCalendar
  • Time Tracking
  • Totally configurable by task
  • Touch ID support for iOS App
  • Track Parts across your depots and manage movements
  • Unlimited Custom Fields
  • Xero and QBO accounting add-on
  • Zoho CRM + custom integrations
  • multiple billing rates and taxes
  • multiple projects
  • unlimited Job reports
  • unlimited Job templates
  • via our Web APIs

Benefits

  • Dispatch jobs quickly and efficiently with simple, intuitive scheduling.
  • Know the location and routes of workforce and jobs with real-time mapping.
  • Maintain up-to-date customer database with a CRM designed for field service.
  • Keep jobs well-organized with our fully searchable and sortable field service management tool.
  • View the most important information with flexible, customizable reports.
  • Provide efficient service delivery with parts movement and inventory management.
  • Create and manage invoices seamlessly with our free connectors to your accounting platform.
  • No hosting, set-up or upgrade fees.
  • Integrates with third-party software.
  • Live support.

  • Synchroteam FAQs

    Synchroteam FAQs

    Below are some frequently asked questions for Synchroteam.

    Q. What type of pricing plans does Synchroteam offer?

    Synchroteam offers the following pricing plans:

    Starting from: US$22,00/month

    Pricing model: Subscription

    Free Trial: Available

    One Free administrator account Integrates with: - Google Calendar, iCal and Outlook - Quickbooks Online, Sage, and Xero - ZohoCRM Free setup & training A 14 day free trial is available. No credit card required.

    Q. What are the main features of Synchroteam?

    Synchroteam offers the following features:

    • 15 languages supported
    • Activity section to declare leaves
    • Administrator, Manager & Technician
    • All currency supported
    • Assign Notes & Reminders to Customers, Sites, Equipment
    • Billing and invoicing for parts & services
    • Customer signature capture
    • Customizable job reports
    • Database with Customer, Sites, Equipments, Jobs
    • Database with Jobs Completed, to come and notes
    • Drag & drop scheduling & dispatch
    • Embedded Database
    • Full Client database with sites, equipment, job and history
    • Full Data Encryption (Mobile+Communication)
    • Full Drag & Drop Scheduling tool
    • Full Form manager and designer
    • Full Graphical User Interface
    • Full Inspection Job report
    • Full Quickbooks Online integration
    • Full SSL encryption
    • Full Search Engine
    • Full Stock management module
    • Full Technician monitoring
    • Full Web API
    • Full Work Order management
    • Full Work history for Customer, Site, Equipment
    • Full app customization
    • Full graphical Job Report form editor
    • GPS tracking
    • Graphical schedule view per Day, Week and Month
    • Image library for Pictures associated to Jobs
    • Integration with Xero and QBO
    • Inventory Management
    • Inventory module
    • Invoices and Quotations plus Quotation to Job
    • Job status tracking
    • Mobile App available for Android and iOS
    • Mobile Job to PDF conversion
    • Mobile Signature capture
    • Mobile app
    • Mobile support full wireless infrastructure
    • Multi-Company
    • Multi-Site management
    • Multi-technician job scheduling
    • Notes & Reminders for Customers, Sites, Equipment and Jobs
    • Offline mobile client
    • Parts Catalog
    • Personal & Team calendar
    • Push notifications
    • QR Code and Barcode scanning on the Mobile App
    • Quotation & Invoicing management
    • Quotation management with automatic Job creation upon approv
    • Quote management
    • Real time Scheduling and Tracking
    • Real-time technician mapping & geolocation
    • SaaS solution with real time backup
    • ScheduleAssist - intelligent scheduling recommendations
    • Searchable customer records
    • Secure login + TouchID support
    • Secured access to Job reports, Status, Job Request
    • Solution design for global corporation
    • Sync Jobs scheduling with Google Calendar
    • Sync Jobs scheduling with Microsoft Outlook
    • Sync Jobs scheduling with iCalendar
    • Time Tracking
    • Totally configurable by task
    • Touch ID support for iOS App
    • Track Parts across your depots and manage movements
    • Unlimited Custom Fields
    • Xero and QBO accounting add-on
    • Zoho CRM + custom integrations
    • multiple billing rates and taxes
    • multiple projects
    • unlimited Job reports
    • unlimited Job templates
    • via our Web APIs

    Q. Who are the typical users of Synchroteam?

    Synchroteam has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Synchroteam support?

    Synchroteam supports the following languages:

    Chinese (Traditional), Czech, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

    Q. What type of pricing plans does Synchroteam offer?

    Synchroteam has the following pricing plans:

    Subscription

    Q. Does Synchroteam support mobile devices?

    Synchroteam supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Synchroteam integrate with?

    Synchroteam integrates with the following applications:

    Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Sage Business Cloud Accounting, Stripe, Xero, Xero, Zoho CRM

    Q. What level of support does Synchroteam offer?

    Synchroteam offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials