RapportCMS
About RapportCMS
RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more. Some main features include advanced AI classification, automation and reporting of emails and chat, and analytics.
Key benefits of RapportCMS
- Support staff available 24x7 and based in Australia
- Omichannel experience
- Diverse telecommunication network with high availability
- Local experienced staff to implement and support through your journey
Images
Not sure about RapportCMS?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
inconnect
Genesys Cloud CX
IPscape
Call Center Studio
Reviews
Already have RapportCMS?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Teleworker Contact Centre Platform
Reviewed on 2022/03/11
I believe RapportCMS is a great platform, it simplify administration, increased security and allow...
I believe RapportCMS is a great platform, it simplify administration, increased security and allow us to take control over the client's calls. I would strongly recommend RapportCMS as a contact centre solution.
Pros
I really like the fact that we don't need to host infrastructure onsite, besides it helped us to leverage internal reporting and monitoring over all client calls.
Cons
The scripts in Teleworker might be limited in some aspects to have customs layouts, but other that than it is a great product.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tedirex - Rapport Review
Reviewed on 2023/02/07
We are able to report on our clients campaigns in real time without relying on third party reports....
We are able to report on our clients campaigns in real time without relying on third party reports. It means we can monitor the performance of the campaigns indepently allowing us to see and deal with any campaign issues before they become a problem.
Pros
Ease of use, the reporting capabilities. Ability to cut and dice information. Speed of reports.
Cons
We don't integrate the software into any other platform, the functunality is fine for our use.
RapportCMS FAQs
Below are some frequently asked questions for RapportCMS.Q. What type of pricing plans does RapportCMS offer?
RapportCMS offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Please contact Unity4 for pricing details.
Q. Who are the typical users of RapportCMS?
RapportCMS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does RapportCMS support?
RapportCMS supports the following languages:
English
Q. Does RapportCMS support mobile devices?
RapportCMS supports the following devices:
Q. What other apps does RapportCMS integrate with?
RapportCMS integrates with the following applications:
Blackbaud CRM, NetSuite, Salesforce.org Nonprofit Cloud, SugarCRM
Q. What level of support does RapportCMS offer?
RapportCMS offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for RapportCMS.
Contact Center Quality Assurance Software
