Pawfinity

Pawfinity, The World's Favorite Premium Pet Service Software

About Pawfinity

Pawfinity V5 is a premium online booking system for pets. It is designed specifically for pet groomers, pet salons, kennels, and daycare services. Client information is kept safe all while simplifying the booking process, making it easier for customers and owners. It handles reservations, SMS & email notifications, payment processing, and more. There is a free 30 day trial, along with training videos and US-based support.


Key benefits of Pawfinity

Industry leading speed, security, and the most advanced online booking system on the planet. Smooth workflows, sexy interface, more power than you will know what to do with. Pawfinity will help improve the day to day flow of any size pet grooming salon, mobile grooming service, kennel, dog daycare, dog training program, specialty nail service, or pet dental service.


Images

Pawfinity Software - Pawfinity, the world's favorite Premium pet software
Pawfinity Software - Pawfinity - Appointment calendar week view
Pawfinity Software - Pawfinity - Calendar staff view
Pawfinity Software - Pawfinity - Client profile
Pawfinity Software - Pawfinity - View appointment
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Pawfinity video
Pawfinity Software - Pawfinity, the world's favorite Premium pet software
Pawfinity Software - Pawfinity - Appointment calendar week view
Pawfinity Software - Pawfinity - Calendar staff view
Pawfinity Software - Pawfinity - Client profile
Pawfinity Software - Pawfinity - View appointment

Not sure about Pawfinity? Compare with a popular alternative

Pawfinity

4,6 (107)
VS.

Starting Price

US$50,00
month
US$89,00
one-time

Pricing Options

Free version
Free trial
Free version
Free trial

Features

76
27

Integrations

No integrations found
9

Ease of Use

4,6 (107)
4,2 (63)

Value for Money

4,3 (107)
3,8 (63)

Customer Service

4,6 (107)
3,7 (63)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,6 /5
(107)
Value for Money
4,3/5
Features
4,3/5
Ease of Use
4,6/5
Customer Support
4,6/5

Already have Pawfinity?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 107
Rita
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

very easy to use

Reviewed on 2017/08/13

Ease of use. Keeps me organized, Full POS system. Very descriptive client profiles. Integrated text

Ease of use. Keeps me organized, Full POS system. Very descriptive client profiles. Integrated text

Pros

the integrated text reminders, the recurring series option. the client profiles. the link for clients to visit page and create profiles and request appts.

Cons

No mobile app, having to open multiple tabs, not having the option for clients to confirm appts via text such as (text c to confirm)

Response from Pawfinity

Thank you for your great review Rita! I just wanted to let you know that we do offer appointment confirmations via text! Also, we have optimized the mobile use of the software, making it very easy to use on mobile devices. Feel free to reach out through the support channel for any questions!

Lauren
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very user friendly and clean format so it's easy to use

Reviewed on 2018/04/04

Pros

I liked how it was easy to use and customize for my liking. It was also very helpful when I was starting out my business- all the clients said i was so professional.

Cons

It didn't help me very much as far as being mobile with any helpful mapping features for scheduling a route more economical. I also wished it had auto text reminders as many clients don't check email enough. I did find customer service to be helpful as well but it was called Groom Pro and then changed to Pawfinity so I don't know if any management changed as well?

Response from Pawfinity

Hi Lauren,

Thank you for the detailed review, however there are various points that are inaccurate, likely because your most recent account was active for only a month, over a year ago. SMS reminders have been available since 2016, and active mobile mapping was added with V3.6 (12/17). There was no change in management during the name change, which was a strategic re-branding to better reflect our quickly expanding product. We are currently developing some incredible innovations which will take both mobile and salon businesses to the next level.

Wish you all the best!

Francisco
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Bullied by Customer Service.

Reviewed on 2018/03/28

Pros

Good looking interface and sophisticated software with plenty other options, however... please read on...

Cons

Terrible performance. When updating pets to customers it would take an eternity to input data on an iPad Pro. Our customer and pet database could not be exported (specially together) ...to migrate to a different vendor, when I reached out to customer service for help they told me that was not an offered option, to which I complained, and their CS representative challenged me to find in their service agreement where it said that our business customers and pets database was to be made available (basically to make it imposible go to a different vendor). Wait of our time and money.

Response from Pawfinity

While we appreciate the time spent to leave us this praise, the information contained within seems to have been altered slightly.

I have looked into your claim Francisco and found some discrepancies in your report. We do not have any communications between yourself and our support staff. We currently have only one support conversation which was between Kilyn Horton and our team. None of the content contained within could be considered "bullying", as the replies simply the explain where to download a client list. The second reply reiterated how to download your client list, as well as how to cancel your account, ending with a question on why Kylin was so quick to threaten our company with such little content in communication.

In reference to your performance claim, in an real-world test, the Add Pet process completes in 128 milliseconds (about 1/10 sec) and the form itself takes 30 seconds to fill out.

We have had a data export available in the system since July 2017

Tracy
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great for Mobile Groomers like myself

Reviewed on 2018/04/02

Pros

I like that they listen to their customers and give us what we want and need all the while keeping up with the latest technology and security.

Cons

That it's not free. lol Nothing worth having is though right? ;)

I really have no complaints. It is fast, reliable and easy to use.

Response from Pawfinity

Hi Tracy,
Thank you for the kind words! We are happy to have provided a fast and reliable software for your mobile grooming business these past 2 years!

Katie
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Long time user wont ever leave

Reviewed on 2020/07/23

Brilliant software. Always updating it and top customer care.

Brilliant software. Always updating it and top customer care.

Pros

Ease of use and customer care is second to none.

Cons

Paying for texts but they are worth it.

Showing 5 reviews of 107 Read all reviews

Pawfinity FAQs

Below are some frequently asked questions for Pawfinity.

Pawfinity offers the following pricing plans:

  • Starting from: US$50,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing from $50 USD per month, visit our Pricing Page for more! https://www.pawfinity.com/pricing/

Pawfinity has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Pawfinity supports the following languages:

English

Pawfinity supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Pawfinity has

Pawfinity offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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