Pawfinity
About Pawfinity
Pawfinity V5 is a premium online booking system for pets. It is designed specifically for pet groomers, pet salons, kennels, and daycare services. Client information is kept safe all while simplifying the booking process, making it easier for customers and owners. It handles reservations, SMS & email notifications, payment processing, and more. There is a free 30 day trial, along with training videos and US-based support.
Key benefits of Pawfinity
Industry leading speed, security, and the most advanced online booking system on the planet. Smooth workflows, sexy interface, more power than you will know what to do with. Pawfinity will help improve the day to day flow of any size pet grooming salon, mobile grooming service, kennel, dog daycare, dog training program, specialty nail service, or pet dental service.
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- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Bullied by Customer Service.
Reviewed on 2018/03/28
Pros
Good looking interface and sophisticated software with plenty other options, however... please read on...
Cons
Terrible performance. When updating pets to customers it would take an eternity to input data on an iPad Pro. Our customer and pet database could not be exported (specially together) ...to migrate to a different vendor, when I reached out to customer service for help they told me that was not an offered option, to which I complained, and their CS representative challenged me to find in their service agreement where it said that our business customers and pets database was to be made available (basically to make it imposible go to a different vendor). Wait of our time and money.
Response from Pawfinity
While we appreciate the time spent to leave us this praise, the information contained within seems to have been altered slightly.
I have looked into your claim Francisco and found some discrepancies in your report. We do not have any communications between yourself and our support staff. We currently have only one support conversation which was between Kilyn Horton and our team. None of the content contained within could be considered "bullying", as the replies simply the explain where to download a client list. The second reply reiterated how to download your client list, as well as how to cancel your account, ending with a question on why Kylin was so quick to threaten our company with such little content in communication.
In reference to your performance claim, in an real-world test, the Add Pet process completes in 128 milliseconds (about 1/10 sec) and the form itself takes 30 seconds to fill out.
We have had a data export available in the system since July 2017
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 10.0 /10
BEST software for mobile grooming
Reviewed on 2019/09/09
Overall the experience has been nothing short of great. The software works every time I need it to,...
Overall the experience has been nothing short of great. The software works every time I need it to, it doesn't have glitches like some of the others, and it's very easy to use but still customizable (which is important to me). Their fast and nice support is just icing on the cake.
Pros
Pawfinity is so easy to use. I love the app because I can use it on my phone and on my computer. They have very fast support response also, but I hardly need to contact them because it' so great I don't ever have any questions. They listen to us and add features we request, which is nice because they are always adding new features. I tried a bunch of other software, but this was hands down the best one.
Cons
Nothing at all. This software helps me so much in my business and keeping everything organized.
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
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Very Satisfied, super easy to use, very friendly and kind people
Reviewed on 2018/04/04
Pros
The software is very user friendly, they are always adding new features and every single time I get exited with the new updates. Everything that we suggest, they put it into consideration and the fact that they love to hear our suggestion makes us love it even more. I have spoke with the founder of Pawfinity on the phone once for help on the software and he answered every single question I had, plus he took the time to listen to all the things I would like to see added or modified to the software. I really recommend them to anyone that is looking for a Grooming Software. I'm a Pawfinity daily user and will be for a very long time as its really helping my business grow, My clients uses my online application to register, they also book online which is very nice. I have done lots of researches for a good software and Pawfinity is the best and safest one out there with very nice features and many more to come.
Cons
They don't have any phone to get a hold of them but they have a support center in their software and reply very fast so I don't really think its an issue, plus if you really need a call, you just message them and they will schedule a call for you.
Response from Pawfinity
Hi Melanie,
Thank you for the kind words! We appreciate each and every one of our client's suggestions. It's those wonderful suggestions that has helped us create a software that is loved by so many pet pros worldwide!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 8.0 /10
Great program. Great detailed profiles and ease of use
Reviewed on 2017/08/05
Ease of access(online)
Employee information is good
Tracking of retail and services is good but...
Ease of access(online)
Employee information is good
Tracking of retail and services is good but could be more easily accessed
Pros
Ability to create detailed client profiles. Accounting and retail tracking is awesome. Recurring and reminders are important features. Online access is the best for never losing client data. Pawfinity is the best hands down.
Cons
Needs easier access (one click) service details/history and pricing please. Pop up of last visit details would be great upon viewing profile. Pricing would be fair is these features was added.
Response from Pawfinity
Thank you for the kind words Ashley! A few notes on your comments: The last visit / service details are available after locating your client in the header search area, which is available on every screen to allow for quick access. The balance between simplicity and data richness is something we keep a close eye on and are constantly perfecting. Keep in mind that as the level of detail in your data increases, your ability to reach such rich data in one-click decreases (our pet service businesses are quite complex!). Feel free to reach out through your support channel for tips on information access shortcuts!
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support
Very user friendly and clean format so it's easy to use
Reviewed on 2018/04/04
Pros
I liked how it was easy to use and customize for my liking. It was also very helpful when I was starting out my business- all the clients said i was so professional.
Cons
It didn't help me very much as far as being mobile with any helpful mapping features for scheduling a route more economical. I also wished it had auto text reminders as many clients don't check email enough. I did find customer service to be helpful as well but it was called Groom Pro and then changed to Pawfinity so I don't know if any management changed as well?
Response from Pawfinity
Hi Lauren,
Thank you for the detailed review, however there are various points that are inaccurate, likely because your most recent account was active for only a month, over a year ago. SMS reminders have been available since 2016, and active mobile mapping was added with V3.6 (12/17). There was no change in management during the name change, which was a strategic re-branding to better reflect our quickly expanding product. We are currently developing some incredible innovations which will take both mobile and salon businesses to the next level.
Wish you all the best!
Pawfinity FAQs
Below are some frequently asked questions for Pawfinity.Q. What type of pricing plans does Pawfinity offer?
Pawfinity offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing from $50 USD per month, visit our Pricing Page for more! https://www.pawfinity.com/pricing/
Q. Who are the typical users of Pawfinity?
Pawfinity has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Pawfinity support?
Pawfinity supports the following languages:
English
Q. Does Pawfinity support mobile devices?
Pawfinity supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Pawfinity integrate with?
We do not have any information about what integrations Pawfinity has
Q. What level of support does Pawfinity offer?
Pawfinity offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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