ClickPost

Shipping Experience Management Platform for eCommerce

About ClickPost

ClickPost is a cloud-based multi-carrier shipping solution enhancing delivery experiences and post-purchase customer engagement. It operates across North America, Europe, the Middle East, and APAC.

ClickPost has an ML-run carrier recommendation engine to analyze carrier performances. It considers factors beyond weight of the parcel and shipping rate. It examines the RTO% of carriers, the number of converted failed deliveries, customer feedback on the delivery experience, etc. It considers your business priorities to list the most suitable courier partners for each shipment.

At the same time, ClickPost gives high priority to your user experience. Thus, it has designed a multi-functional, intuitive dashboard with a unified view. You can manage all your shipments, edit their details, cancel orders placed with a carrier, and get proof of deliveries from selected carriers. You can also generate shipping labels, return labels, and Airway bills in bulk from our all-comprehensive dashboard.

ClickPost’s integrated tracking is the go-to solution for all your order-tracking needs. It displays real-time shipment tracking data by pulling data from carrier systems. This makes it simpler to keep track of minute changes to your orders, from dispatch to final delivery, like delays, allowing you to take action quickly.

ClickPost has raised the industry standard for branded communication. Send customizable order notifications to customers across multiple channels, like WhatsApp, SMS, Email, and IVRS. Multi-lingual notifications help add that personal touch. Moreover, we create outstanding tracking pages that are white-labeled to highlight your brand identity. These include marketing assets like product recommendations that add to your cross-selling efforts.

One of the USPs of ClickPost is returns management. ClickPost helps select suitable carriers for your order pick-up and sends milestone based notifications to customers. Our self-service branded returns portal is configured with your return policy. Once a customer requests a return, it is automatically accepted if all conditions are met. You can also manually accept/reject returns. ClickPost Returns Plus app is available for Shopify Merchants.

Another benefit of integrating with ClickPost is resolving shipping exceptions like failed deliveries. Once a failed delivery is notified, customers are messaged seeking the cause. Carriers are then updated to ensure successful delivery re-attempt, keeping RTO% low.


Key benefits of ClickPost

- Automate shipping tasks and select couriers intelligently with an ML-driven courier recommendation engine.

ClickPost is a multi-carrier integration solution that automates essential shipping tasks to increase efficiency. It is tied with 350+ carriers across 200+ countries that you can connect with in 1 day. You can generate shipping labels in bulk, get proof of deliveries, and get serviceability data. A data-driven carrier recommendation engine uses ML to analyze several variables considering your business priorities.

- Seamlessly perform delivery management with multiple carriers from a unified dashboard.

ClickPost provides a multi-functional dashboard offers a unified view of your shipments. You can create orders within minutes, monitor shipment statuses, track locations, and edit/cancel orders. You can also merge multiple shipments and get daily shipment counts. Generating analytical reports on carrier performance helps you gain better control of your supply chain and last-mile logistics.

- Get real-time shipment visibility with integrated tracking and send personalized order notifications to customers.

ClickPost’s intuitive network of Push and Pull APIs trigger regular automated calls to carriers to fetch order statuses and display them on its dashboard. Send customers notifications across multiple channels to enhance post-purchase engagement and lower WISMO calls. You can create customized shipping updates for every shipment milestone as well as use a branded tracking pages embedded with product recommendations and customer feedback.

- Maximize customer retention with automated return management solutions.

One of ClickPost’s selling points is a returns management solution that simplifies customer returns with a self-serving returns portal. Configure the portal to your returns policy, including deadlines and quality checks. Return requests are automatically approved if it satisfies your conditions. It also generates return labels, tracks shipments, and updates customers.

- Lower failed deliveries and stuck shipments with automated NDR management.

One of the exceptional features of ClickPost is managing delivery exceptions like failed deliveries with its NDR management solution. When a failed delivery occurs, ClickPost triggers an automated communication flow with customers seeking the cause. It then updates the carrier partner with the correct information to ensure a successful delivery re-attempt. The NDR module is best suited for lowering RTO%.


Images

ClickPost Software - Go-live with a new carrier in 1 day
ClickPost Software - Enable a tracking page on your website & app
ClickPost Software - Handle product returns with ease
ClickPost Software - Manage failed deliveries
View 4 more
ClickPost Software - Go-live with a new carrier in 1 day
ClickPost Software - Enable a tracking page on your website & app
ClickPost Software - Handle product returns with ease
ClickPost Software - Manage failed deliveries

Not sure about ClickPost? Compare with a popular alternative

ClickPost

4,4 (26)
VS.
Highly reviewed

Starting Price

US$300,00
month
US$26,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

22
63

Integrations

6
15

Ease of Use

4,6 (26)
4,8 (30)

Value for Money

4,6 (26)
4,8 (30)

Customer Service

4,6 (26)
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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,4 /5
(26)
Value for Money
4,6/5
Features
4,3/5
Ease of Use
4,6/5
Customer Support
4,6/5

Already have ClickPost?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 26
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best logistics management software for E-commerce companies

Reviewed on 2022/03/10

Clickpost has helped us with resolving issues with regard to non-delivery reports and return...

Clickpost has helped us with resolving issues with regard to non-delivery reports and return management. We have increased our metrics with regard to on-time shipping and on-time delivery.

Pros

Seamless API integration with best customer support and onboarding, with one click you are able to choose from multiple courier partners at the lowest price, download the shipping label and track your shipment.

Cons

Nothing. It is the best software for logistics management

vamsi krishna
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficiency Redefined: Navigating B2C Logistics with Clickpost

Reviewed on 2023/11/02

Pros

Predefined Carrier integrations offered , Real time Tracking updates , Returns and Exchnage Management , NDR and NPR , Performance based carrier allocation , EDD

Cons

Navigating across brands for enterprise account , Webhook auto retrigger , too many APIs for simple tasks.

Alternatives Considered

Shiprocket
Earven
Overall rating
  • Industry: Import & Export
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

user

Reviewed on 2021/07/06

It finds me good to use

It finds me good to use

Pros

Wide feature range help to resolve query

Cons

lot of levels to do developments which make user confuse

Kiran
Overall rating
  • Industry: Cosmetics
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very Reliable!

Reviewed on 2023/08/02

Click post Returns Management has really made our returns process smooth.Love the tracking...

Click post Returns Management has really made our returns process smooth.Love the tracking experience and NDR Management.We can rely on the Clickpost team to fix any issues we face or even help with additional feature requests. They really understand the requirements and fix things real quick. It really makes the user experience great!

Pros

Returns Management and NDR Management are smooth.

Cons

Analytics needs fixing.Report formats are not uniform and keep changing. Also, at times the reports are incorrect too.Returns Management doesn't have the option to arrange QC pickups for incorrect products delivered.

Sharad
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use

Reviewed on 2022/12/01

Hey,We are using this software since 3-4 years ago, day by day it is getting updated and Clickpost...

Hey,We are using this software since 3-4 years ago, day by day it is getting updated and Clickpost trying to provide superb experience to users. Its very easy and user Friendly software. We are dealing as a B2c and it help us to provide ontime updates to customers. [SENSITIVE CONTENT] is Handling our account and very intelligent guy who understand issues and resolve on prioriy. We have integrated our all internal softwares with clickpost and all status getting autochanged and it help us to minimise manual work.

Pros

User Freindly software,getting all details on one click

Cons

There is no cons but sometime getting revert delay from CS team

Showing 5 reviews of 26 Read all reviews

ClickPost FAQs

Below are some frequently asked questions for ClickPost.

ClickPost offers the following pricing plans:

  • Starting from: US$300,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

ClickPost has the following typical customers:

51–200, 201–500, 501–1 000, 1 001–5 000

ClickPost supports the following languages:

English, Hindi

ClickPost supports the following devices:

ClickPost integrates with the following applications:

BigCommerce, Online Auction System, Shopify, Shopify Plus, Unicommerce, WooCommerce

ClickPost offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

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