charles

About charles
charles helps corporations and business owners create WhatsApp audiences and send out custom newsletters. The software promotes a higher opening rate than emails by allowing companies to interact with their clients on convenient communication platforms and channels.
They can obtain new customers by incentivizing and bringing people into chats from websites and QR codes. Enterprises may also collect GDPR-compliant opt-ins and create an audience through text with the system’s automated flow function.
The suite enables individuals and firms to reduce abandoned cart rates and create lists similar to email subscriptions based on tags, opt-ins, and custom properties. Charles lets businesses send out campaigns and reach their customers on platforms with higher click-through rates (CTRs) and user engagement. Additionally, entities can track and analyze their conversations and performance using the platform’s analytics.
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Reviews
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- Industry: Textiles
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Empowering Marketing and Customer Engagement with Hello Charles
Reviewed on 2023/11/15
Pros
What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand.
Cons
As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Efficient, proactive and customer-oriented
Reviewed on 2024/11/04
Our collaboration with the service provider Charles for WhatsApp has proven to be very positive....
Our collaboration with the service provider Charles for WhatsApp has proven to be very positive. Right from the start of the collaboration, we were supported at all times and Charles was proactive in the implementation. This continues in day-to-day use, where we have always had very good experiences. Individual requests, such as connecting to other systems, were also implemented without any problems and efficiently. Charles actively and intensively exchanged ideas with other service providers to guarantee us the best and fastest possible solution. In addition, we continue to be proactively presented with ideas and further developments that are perfectly tailored to our business model and our goals.
Pros
It is very user-friendly and intuitively designed. You will receive immediate help if questions or problems arise and possible developments tailored to your individual journey will be presented.
Cons
At the beginning there were technical difficulties with sending messages to all contacts, but these were immediately noticed and resolved by Charles.
- Industry: Textiles
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Charles is recommended
Reviewed on 2023/08/08
Overall recommendable. Friendly staff.
Overall recommendable. Friendly staff.
Pros
Customers appreciate contact via WhatsApp
Cons
Technical problems and failures again and again
Response from Charles
Hey Kristin, thanks for your comments, we're happy to hear your customers like hearing from you on WhatsApp. We're really sorry to hear about technical problems. This is not what we want to happen for our clients. Make sure you report any issues and we will do our best to fix them. Best, charles
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great tool, great support
Reviewed on 2024/04/08
Pros
Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities.
Cons
While still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommended!
Reviewed on 2024/04/08
Pros
- The SMS marketing Campaigns.
- Simple Set up for Website hooks.
- Plenty of integrations to choose from.
- Helpful staff and customer service.
Cons
- Was tricky to set up CTWA campaigns.
- Expand video Tutorial section.
charles FAQs
Below are some frequently asked questions for charles.Q. What type of pricing plans does charles offer?
charles offers the following pricing plans:
- Starting from: €349.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Please contact Charles for pricing details.
Q. Who are the typical users of charles?
charles has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does charles support?
charles supports the following languages:
English, German, Italian
Q. Does charles support mobile devices?
charles supports the following devices:
Q. What other apps does charles integrate with?
charles integrates with the following applications:
Emarsys, Google Analytics 360, Gorgias, Klaviyo, Messenger, Meta for Business, Shopify, Shopware, Slack, Typeform, WooCommerce
Q. What level of support does charles offer?
charles offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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