charles

4.4 (21)
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Web-based conversational commerce suite for consumer brands

About charles

charles helps corporations and business owners create WhatsApp audiences and send out custom newsletters. The software promotes a higher opening rate than emails by allowing companies to interact with their clients on convenient communication platforms and channels.

They can obtain new customers by incentivizing and bringing people into chats from websites and QR codes. Enterprises may also collect GDPR-compliant opt-ins and create an audience through text with the system’s automated flow function.

The suite enables individuals and firms to reduce abandoned cart rates and create lists similar to email subscriptions based on tags, opt-ins, and custom properties. Charles lets businesses send out campaigns and reach their customers on platforms with higher click-through rates (CTRs) and user engagement. Additionally, entities can track and analyze their conversations and performance using the platform’s analytics.


Images

charles Software - charles' WhatsApp marketing platform helps CRM teams drive revenue, retention and innovative customer experiences with an easy-to-use software.
charles Software - With Campaigns, you can send outbound marketing messages to your consumers, and track responses. Set-up recurring flows and automations based on consumer specific events.
charles Software - charles' analytics and attribution software meets your data needs to track the success of your WhatsApp campaigns.
charles Software - Create the right audience segments based on specific behaviours.
charles Software - Send the right message at the right time in a personalized way.
charles Software - Create dynamic campaigns using rich media templates like WhatsApp carousels.
charles Software - Integrate with select CRM/CDPs such as Emarsys and Klaviyo.
View 7 more
charles Software - charles' WhatsApp marketing platform helps CRM teams drive revenue, retention and innovative customer experiences with an easy-to-use software.
charles Software - With Campaigns, you can send outbound marketing messages to your consumers, and track responses. Set-up recurring flows and automations based on consumer specific events.
charles Software - charles' analytics and attribution software meets your data needs to track the success of your WhatsApp campaigns.
charles Software - Create the right audience segments based on specific behaviours.
charles Software - Send the right message at the right time in a personalized way.
charles Software - Create dynamic campaigns using rich media templates like WhatsApp carousels.
charles Software - Integrate with select CRM/CDPs such as Emarsys and Klaviyo.

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charles

4.4 (21)
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Starting Price

€349.00
month
US$61.00
month

Pricing Options

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Free trial
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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.4 /5
(21)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.7/5

Already have charles?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 21
Domenico
Domenico
Overall rating
  • Industry: Textiles
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Empowering Marketing and Customer Engagement with Hello Charles

Reviewed on 2023/11/15

Pros

What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand.

Cons

As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience.

Marina
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Efficient, proactive and customer-oriented

Reviewed on 2024/11/04

Our collaboration with the service provider Charles for WhatsApp has proven to be very positive....

Our collaboration with the service provider Charles for WhatsApp has proven to be very positive. Right from the start of the collaboration, we were supported at all times and Charles was proactive in the implementation. This continues in day-to-day use, where we have always had very good experiences. Individual requests, such as connecting to other systems, were also implemented without any problems and efficiently. Charles actively and intensively exchanged ideas with other service providers to guarantee us the best and fastest possible solution. In addition, we continue to be proactively presented with ideas and further developments that are perfectly tailored to our business model and our goals.

Pros

It is very user-friendly and intuitively designed. You will receive immediate help if questions or problems arise and possible developments tailored to your individual journey will be presented.

Cons

At the beginning there were technical difficulties with sending messages to all contacts, but these were immediately noticed and resolved by Charles.

Kristin
Overall rating
  • Industry: Textiles
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Charles is recommended

Reviewed on 2023/08/08

Overall recommendable. Friendly staff.

Overall recommendable. Friendly staff.

Pros

Customers appreciate contact via WhatsApp

Cons

Technical problems and failures again and again

Response from Charles

Hey Kristin, thanks for your comments, we're happy to hear your customers like hearing from you on WhatsApp. We're really sorry to hear about technical problems. This is not what we want to happen for our clients. Make sure you report any issues and we will do our best to fix them. Best, charles

Louisa
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great tool, great support

Reviewed on 2024/04/08

Pros

Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities.

Cons

While still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows.

Johnathan
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommended!

Reviewed on 2024/04/08

Pros

- The SMS marketing Campaigns.
- Simple Set up for Website hooks.
- Plenty of integrations to choose from.
- Helpful staff and customer service.

Cons

- Was tricky to set up CTWA campaigns.
- Expand video Tutorial section.

Showing 5 reviews of 21 Read all reviews

charles FAQs

Below are some frequently asked questions for charles.

charles offers the following pricing plans:

  • Starting from: €349.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact Charles for pricing details.

charles has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

charles supports the following languages:

English, German, Italian

charles supports the following devices:

charles integrates with the following applications:

Emarsys, Google Analytics 360, Gorgias, Klaviyo, Messenger, Meta for Business, Shopify, Shopware, Slack, Typeform, WooCommerce

charles offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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