Serviceware Processes

Serviceware Processes
About Serviceware Processes
What is Serviceware Processes?
Smart companies use Serviceware to succeed in the services economy. Serviceware Service Management solutions are powerful and flexible, and scale to meet the needs of any business.
Serviceware Processes offers an industry leading IT service and support solution and is used in many other service areas like HR or customer service. The solution increases customer satisfaction and agent productivity. Using the system all customer interactions is done in a single, dynamic web interface with features like knowledge management, pre-defined ticket responses, and a full customer history. Powerful AI features help to become more efficient in ITSM.
Serviceware provides a vast number of predefined, ITIL4-proofed IT workflows in addition to operational support for service delivery in service desk and incident management. The portfolio offers functions for service portfolio management, knowledge management, change and release management, deployment management and on- and off-boarding.
Serviceware Processes is offered in different plans depending on a company´ s need. Connect with the Serviceware Sales Team to see which plan is best for your business!
Key benefits of Serviceware Processes
• Automated workflows for increased productivity
• Intuitive self-service portal for your customers
• Digital communication across all devices
• Optimal integration into your application landscape
• Hybrid operating model for agile IT infrastructures
• Realtime analyses for performance-driven control
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Serviceware Processes FAQs
Below are some frequently asked questions for Serviceware Processes.Q. What type of pricing plans does Serviceware Processes offer?
Serviceware Processes offers the following pricing plans:
- Starting from: €75.00/month
- Pricing model: Subscription
- Free Trial: Available
Please contact Serviceware for more information on the most suitable pricing model.
Q. Who are the typical users of Serviceware Processes?
Serviceware Processes has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Serviceware Processes support?
Serviceware Processes supports the following languages:
English, French, German
Q. Does Serviceware Processes support mobile devices?
Serviceware Processes supports the following devices:
Q. What other apps does Serviceware Processes integrate with?
We do not have any information about what integrations Serviceware Processes has
Q. What level of support does Serviceware Processes offer?
Serviceware Processes offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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