About Missive

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.


Images

Missive Software - Missive inbox
Missive Software - Missive calendar
Missive Software - Missive conversations
Missive Software - Missive SMS
Missive Software - Missive direct messages
Missive Software - Missive chat via text
Missive Software - Missive tweets
Missive Software - Missive chatbot
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Missive video
Missive video
Missive Software - Missive inbox
Missive Software - Missive calendar
Missive Software - Missive conversations
Missive Software - Missive SMS
Missive Software - Missive direct messages
Missive Software - Missive chat via text
Missive Software - Missive tweets
Missive Software - Missive chatbot

Not sure about Missive? Compare with a popular alternative

Missive

4,9 (60)
VS.
Highly reviewed

Starting Price

US$13,00
month
US$14,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

74
159

Integrations

16
40

Ease of Use

4,7 (60)
4,4 (2 141)

Value for Money

4,7 (60)
4,5 (2 141)

Customer Service

4,9 (60)
4,3 (2 141)
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Reviews

Overall rating

4,9 /5
(60)
Value for Money
4,7/5
Features
4,8/5
Ease of Use
4,7/5
Customer Support
4,9/5

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Showing 5 reviews of 60
Isaak
Isaak
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Missive for the win!

Reviewed on 2021/06/02

Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea...

Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Pros

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that.

But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling.

We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales.

It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Cons

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform.

We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

Alternatives Considered

Front

Reasons for Choosing Missive

Intercom's collaborative Inbox loses a lot of formatting and attachment when bouncing emails around. It isn't a genuine email handler and also didn't allow us to use it for emails and other incoming messaging gracefully.

Switched From

Intercom

Reasons for Switching to Missive

Front was tested for some months but it isn't a tight enough integration with Gmail - after some weeks of using it and then heading back into my Gmail Inbox, it was a mess, although my Front Inbox was neat, it wasn't being reflected in Gmail perfectly - very frustrating. Plus it's much, much more expensive than Missive.
Phil
Phil
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One software to rule them all

Reviewed on 2021/03/10

Thanks to Missive, we’ve been able to use only 2 softwares for all our communications.

Internal...

Thanks to Missive, we’ve been able to use only 2 softwares for all our communications.

Internal communication (team members interacting with each others) is done through Basecamp, and external communication (team members interacting with customers, suppliers, media, bizdev, etc.) is done through Missive.

This really helps to keep our focus at the right place in the correct software.

Disclaimer: We still have to use other softwares to send our newsletter, for example, but that wasn’t the point in my review.

Pros

The team inbox feature is simply incredible. It allows our team to chat between responses to our customers or suppliers to make sure we say the correct things and that we have all the information needed before sending those emails. It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched).

As a small business, Missive allows us to centralize all our “external communication” (Customer service, BizDev, Media/Press contacts) into one software, instead of scattering our team between a help desk, a CRM, and some other tools and software to make it all work. We have different e-commerce websites, so we can actually have all our projects and different emails on the same software for a single price.

Cons

Since this isn’t a help desk, there are no “ticket numbers”, where everything has a clear number attached to it (Customer request ticket #1001, #1002, etc.). But that’s understandable because Missive isn’t built only for being a help desk.

What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created. It’s already great (the search tool for searching through your quick responses is already great, but the lack of visual structure can be hard for beginner employees when you have 50+ quick responses for every possible situation when dealing with customer service. This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories

Alternatives Considered

Intercom

Reasons for Choosing Missive

The cost, the fact zendesk was breaking constantly. We never knew if customers were getting our messages via Messenger because Zendesk kept breaking and unsyncing with our facebook page every 2-3 months. Missive is just $15/user/month for all its features. It’s amazing compared to others.

Switched From

Zendesk Suite

Reasons for Switching to Missive

Missive is much cheaper, Intercom is overkill.
Chris
Overall rating
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Finally: E-Mail and Communication done right

Reviewed on 2024/01/10

Did a lot of research before and must say: Very happy I switched with my whole team. Office life...

Did a lot of research before and must say: Very happy I switched with my whole team. Office life got a lot easier and more fun even. Also really great and blazing fast e-mail support in case of questions. I am very amazed how this company pulls this off with a very fast growing but still quite small team to develop, maintain and manage a product of this complexity.

Pros

Mailboxmanagement and team collaboration on e-mail is best in class. Stable, fast and incredibly efficient. Also great in-depth customizability through nuanced settings and customizable shortcuts, responses, etc...

The In-Conversation Teamchat saves a lot of Slack messages with copy+paste email content and gets rid of a lot of misunderstandings due to inefficient communication.

Cons

Only thing I do miss from outlook is the faster inbox search through local index files that worked almost in real-time. In Missive, it might take a few seconds until it crawled the mailbox content for keywords. But it works reliable.

Laura
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Missive Review

Reviewed on 2019/10/23

A great resource when working with many different types of email platforms and communication...

A great resource when working with many different types of email platforms and communication platforms.

Pros

My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program.

Cons

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

Josiah
Josiah
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Inbox Management Tool, ESPECIALLY FOR THE PRICE

Reviewed on 2023/12/14

Pros

It turns your inbox or team inbox into a fully-functioning ticket system without making clients feel like they're stuck in a ticket system. It's much more modern, seamless, and intuitive than most ticket systems and has countless helpful features to make daily tasks easier. We can integrate multiple calendars and inboxes into Missive which helps us so much. We used to have to have multiple logins and sites for different calendars and inboxes and now they are all in one place. The price is also extremely reasonable considering this product saves us countless hours and troubleshooting.

Cons

There are very, very few features that we would like to see from Missive that are not already there. The dev team is aware of these features and works diligently to implement them. Updates happen frequently, smoothly, and are always relevant.

Alternatives Considered

Front

Switched From

Front

Reasons for Switching to Missive

Front is way too expensive when you realize Missive exists. Front utilizes the irritating pushy sales workflow where they try to have you meet with multiple sales people over many meetings and convince you to go with them. This is probably why they're ridiculously expensive. Missive treats us like humans who just want a product that works well and they are happy to try to please at all stages.
Showing 5 reviews of 60 Read all reviews

Missive FAQs

Below are some frequently asked questions for Missive.

Missive offers the following pricing plans:

  • Starting from: US$13,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

- Free - $14/month - $18/month - $26/month Details: https://missiveapp.com/pricing

Missive has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Missive supports the following languages:

English

Missive supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Missive integrates with the following applications:

Aircall, Asana, ChargeDesk, ClickUp, Dialpad, Dropbot, FullContact, Google Drive, Grammarly Business, HubSpot CRM, Pipedrive, Retool, Shopify, Todoist, Trello, Zapier

Missive offers the following support options:

Email/Help Desk, FAQs/Forum, Chat

Related categories

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