AgentExpress

About AgentExpress
AgentExpress is an openly developed, modern quoting and enrollment platform that sets brokerage up for success in the ever-changing landscape of insurance professionals. Employees using AgentExpress generate more closed business than agents using the traditional CMS systems.
The application provides professionals with real-time analysis tools and helps generate reports and monitor agency production. Supervisors can track and reconcile commissions, review policy enrollment statuses, and identify issues. With AgentExpress, managers can track the number of contacts created and manage leads and organizational settings. The ACA enrollment platform enables single-site enrollment of complex household cases through Enhanced Direct Enrollment (EDE). EDE assists with ACA quoting, client management, and configuration.
AgentExpress allows agents and brokers to improve customer services and streamlines engagement with customers. It offers integration with the third-party platforms QHP and Medicaid. The software includes a consumer-facing site (CFS) which enables clients to self-enrol, add demographic information, and search for providers or prescription drugs.
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Review Source
Overall rating
- Value for Money
- Ease of Use
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ACA Marketplace WebE is a top-notch experience
Reviewed on 2016/12/16
I have been involved with Marketplace since before it went live 4 seasons ago. The first year all...
I have been involved with Marketplace since before it went live 4 seasons ago. The first year all was done directly with Healthcare.gov and incredibly inefficient and frustrating experience. The longest hold time was 7-1/2 hours, average probably in the 20-30 minute range. The people at HIM were ill-prepared and ill-trained & we just had to suck it up and deal with them.
Partway through the second year I was introduced to the ACAExpress enrollment platform and began using it exclusively. This single change cut average enrollment time by 80%!
In its present state, the only hampers on the what ACAExpress can do are the artificial limitations required by the Marketplace itself. Enrollments are now slowed because of regulatory requirements, and any direct dealings with HIM are as frustrating as they ever were. But those interactions are now infrequent & the breadth of what we can do outweighs the occasional need to talk to HIM at all.
Of particular note is the support system at ACAExpress & this group of talented and dedicated people deserves accolades much greater than I can give. Most of my support has been through email, but every contact is answered quickly (sometimes only a minute!), the answer makes sense and directly addresses the question asked, and is written in understandable terms. There are not enough good words to say about these folks. Thanks!
All told, the HIM experience is frustrating, confusing and inefficient. ACAExpress provides a supported professional platform that allows me to compare and enroll plans in the most efficient way possible. With them, we would not be doing this any longer. Thanks, ACA!
Response from ACAExpress
Brian,
Thank you so much.. we work incredibly hard because we know how important this added efficiency is for agents like yourself. We've always found you to be a pleasure to work with as well and look forward to working with you for years to come.
Chris Linville, Chief Marketing Officer
- Industry: Insurance
- Company size: Self Employed
- Used for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great web broker experience
Reviewed on 2020/11/23
It was great. I am directy connected with [SENSITIVE CONTENT HIDDEN] who introduced me to the...
It was great. I am directy connected with [SENSITIVE CONTENT HIDDEN] who introduced me to the platform. They were the first web broker experience. The customer service was excellent. They kept us up to date during the rough patches in the early days. I stayed with them until they were aquired by another company but had a good experience while they were there. They are in my top 3 list. If they were still in existence I would recommend them as a web broker
Pros
Great ACA client CRM. Account analytics to know where you are with your sales goals. Quicker enrollments than using healthcare.gov alone when the double redirect first became available to agents.
Cons
In the early days there was a cost to use the software. There was no PDF comparison illustration for easy plan comparisons.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
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- Likelihood to recommend 0.0 /10
It Was Good, Not anymore !!! a 5 year customer
Reviewed on 2019/07/08
Being a client for the past 5 years, i am saddened that your business/website has plummeted in...
Being a client for the past 5 years, i am saddened that your business/website has plummeted in quality. not being able to log into an enrollment and unable to complete an enrollment (by selecting an plan after redirect) is very upsetting. I cannot do my job! i depended on you to provide my company with a workable platform. very dissatisfied saddened and upset. shame on you Agent Express. you want to grow into a bigger market, but have left your core.
Pros
it WAS easy to use, can download your enrollments. a dream to enroll clients and easy follow up though the year.
Cons
now you CANNOT log back into an enrollment, your only option is to requote. you CANNOT add the plan to the ACA enrollment. if you contact support, they say they are working on it.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best of the Best
Reviewed on 2016/11/01
Anytime I've had a question or issue these guys have responded faster than the flash. I honestly...
Anytime I've had a question or issue these guys have responded faster than the flash. I honestly just in information to chat, THEY ARE THAT GOOD!
There is no number two in the business it's ACA Express and NO ONE else.
Pros
Ease of use, data storage, their is nothing I don't like
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Review Source
Overall rating
- Ease of Use
- Customer Support
Outstanding System
Reviewed on 2016/01/31
Kenny West, the ACA system, and his technical support staff are outstanding. This is one web...
Kenny West, the ACA system, and his technical support staff are outstanding. This is one web brokerage system that works, is reliable, and the enrollment information DOES get to the carriers so that agents can get paid for their ACA business.
They are very prompt in answering emails sent to their support staff, and they fix any applications that for one reason or another are hung up.
The system is very user friendly. My only wish is that they had more online training on the use of their product.
I have licenses in many states and I trust that their system will work for me.
Because of the reliability issues I've heard about other web brokerage systema and/or the requirement with some of those other systems that you have to go into healthcare.gov to complete at least some of the application, I wouldn't ever consider use of any other system or vendor. The ACA system is fast, reliable, painless to use, and Kenny and his staff are continually making improvements and enhancements that make the system even better to use!
Response from ACAExpress
Paul,
We love having you as a user and I'm glad to see our support staff has been about to "WOW" you! If you ever need anything we're here for you. :)
Chris Linville, Chief Marketing Officer
AgentExpress FAQs
Below are some frequently asked questions for AgentExpress.Q. What type of pricing plans does AgentExpress offer?
AgentExpress offers the following pricing plans:
- Starting from: US$5.00/one-time
- Pricing model: Free Version
- Free Trial: Not Available
2 pricing plans. Range from $5 - $200
Q. Who are the typical users of AgentExpress?
AgentExpress has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AgentExpress support?
AgentExpress supports the following languages:
English
Q. Does AgentExpress support mobile devices?
AgentExpress supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does AgentExpress integrate with?
We do not have any information about what integrations AgentExpress has
Q. What level of support does AgentExpress offer?
AgentExpress offers the following support options:
Chat
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