Zoho Voice

About Zoho Voice
Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features designed to efficiently run your business operations.
Key Features:
- Advanced Calling and Routing: Zoho Voice offers advanced options like IVR, Messaging, and Voicemail services, ensuring secure and efficient business operations.
- Premium Contact Center Features: Elevate your contact center with premium features, including a power dialer, call monitoring, and queue performance metrics.
- Granular Visibility: Gain detailed visibility into calls at both the team and agent levels through comprehensive dashboards, detailed call analytics, and reports.
- Seamless Integrations: Zoho Voice seamlessly integrates with Zoho apps, empowering your agents to work smarter and faster, enabling intuitive and insight-driven interactions.
Key benefits of Zoho Voice
What type of Pricing plan does Zoho Voice offer?
Zoho Voice offers business telephony and Contact Center solutions to cater to the needs of an organization. Starting from $10 per user in Business Tele
Who are the typical users of Zoho Voice?
Zoho Voice is for large enterprises, mid-size businesses, non-profits, public administrations, small businesses, and sales, support, and marketing teams of an organization.
What languages are supported?
Chinese simplified, English, German, Dutch, French, Spanish, and Japanese.
What other apps does Zoho Voice integrate with?
Zoho CRM, Zoho Desk, Zoho Cliq, Zoho Meeting, Zoho Recruit, Bigin by Zoho, ManageEngine SDP on Cloud.
What level of support does Zoho Voice offer?
24/5 phone, chat, email, and knowledge base.
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Reviews
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- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Zoho Voice good for SMB's who use the Zoho Eco system
Reviewed on 2024/09/25
The best part is the support team who are always willing and dedicated and try to find work...
The best part is the support team who are always willing and dedicated and try to find work solutions.
Pros
All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly.
Cons
Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years).
I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Improving Everyday - Proven to be a great product
Reviewed on 2024/11/22
In the beginning we struggled with quality, but customer service consistent throughout and they...
In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly!
Pros
Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent.
Cons
Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail!
Alternatives Considered
RingCentral Contact CenterReasons for Choosing Zoho Voice
Being removed from zoho as an option for integrationSwitched From
TwilioReasons for Switching to Zoho Voice
Wanted to try staying with zoho - price seemed better as well- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great IVR Integration tool
Reviewed on 2025/01/17
Great plans for solo, team, office and corporate users. Compare the pricing, calling, contact...
Great plans for solo, team, office and corporate users. Compare the pricing, calling, contact center, IVR, voicemail, integrations and other features of each plan and choose the best one for your needs.
Pros
plans for solo, team, office and corporate users.
Cons
oho voice doesn't save activity happening like missed call or if a call was answered by specific person in your company
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
I WISH it was better. I WANT it to be better. I'm beating myself up waiting.
Reviewed on 2024/12/04
Support is responsive, but the app is not well polished.
Support is responsive, but the app is not well polished.
Pros
Integrated well with the Zoho Suite including voice recordings, SMS logs.
App has facial recognition login.
This is why we went to Zoho Voice.
Cons
1. App in App store is still called Z-Dialer.
2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM.
3. Voice quality is hit-or-miss.
4. Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps.
5. SMS function is missing features. Group text was available at one time, appears no longer. MMS works intermittently, "download" the message vs seeing it right in the app. Sharing contacts via mms didn't work last time I checked.
6. Can't find out how to set up voicemail with the Zdialer app. (Not intuitive)
7. Sometimes it doesn't ring.
8. Sometimes the app has to be rebooted to work properly.
9. When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE.
10. Blocked calls appear to still ring, but when you pick them up... silence.
Reasons for Choosing Zoho Voice
Integration with Zoho Suite. Desk. CRM.Switched From
Google VoiceReasons for Switching to Zoho Voice
Integrations. I want to be able to see all customer communication via a single dashboard.- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zoho Voice love how it works, not setting it up
Reviewed on 2024/11/23
Once its up and running it is easy and convenient to use.
Once its up and running it is easy and convenient to use.
Pros
the integration with other Zoho products
Cons
It can be confusing with multiple ways to configure
Alternatives Considered
DialpadReasons for Choosing Zoho Voice
Features and price. The abililty to integrate with our other Zoho products.Switched From
DialpadReasons for Switching to Zoho Voice
Features and price. The abililty to integrate with our other Zoho products.Zoho Voice FAQs
Below are some frequently asked questions for Zoho Voice.Q. What type of pricing plans does Zoho Voice offer?
Zoho Voice offers the following pricing plans:
- Starting from: US$34.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Business Phone Edition: 1. Solo - Free (call charges applicable) 2. Team - $100/month for 10 users (1000 free outgoing mins, unlimited free incoming) 3. Office - $300/month for 30 users (2000 free outgoing mins, unlimited free incoming) 4. Corporate - $1000/month for 100 users (5000 free outgoing mins, unlimited free incoming) Enterprise Telephony Edition: 1. Basic - $34/user/month 2. Standard(Zoho friendly) - $49/month for 1 Admin and 10 Zoho agents (Imported from CRM, Desk, Recruit, or Bigin)
Q. Who are the typical users of Zoho Voice?
Zoho Voice has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zoho Voice support?
Zoho Voice supports the following languages:
Dutch, English, French, German, Portuguese, Spanish
Q. Does Zoho Voice support mobile devices?
Zoho Voice supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Zoho Voice integrate with?
Zoho Voice integrates with the following applications:
Bigin by Zoho CRM, Zoho CRM, Zoho Desk, Zoho Meeting, Zoho One, Zoho Recruit, Zoho Workplace
Q. What level of support does Zoho Voice offer?
Zoho Voice offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Zoho Voice.
- Customer Communications Management Software
- Call Tracking Software
- IVR Software
- Call Recording Software
- Call Centre Software
- Business Phone Systems
- Cloud PBX Software
- VoIP Software
- Auto Dialer Software
- Telephony Software
- Softphone Software
- Sales Enablement Software
- Contact Centre Software
- Cloud Communication Platform