Zoho Voice

4.0 (45)
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Cloud-based business phone for SMB sales and support teams

About Zoho Voice

Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features designed to efficiently run your business operations.

Key Features:

- Advanced Calling and Routing: Zoho Voice offers advanced options like IVR, Messaging, and Voicemail services, ensuring secure and efficient business operations.

- Premium Contact Center Features: Elevate your contact center with premium features, including a power dialer, call monitoring, and queue performance metrics.

- Granular Visibility: Gain detailed visibility into calls at both the team and agent levels through comprehensive dashboards, detailed call analytics, and reports.

- Seamless Integrations: Zoho Voice seamlessly integrates with Zoho apps, empowering your agents to work smarter and faster, enabling intuitive and insight-driven interactions.


Key benefits of Zoho Voice

What type of Pricing plan does Zoho Voice offer?
Zoho Voice offers business telephony and Contact Center solutions to cater to the needs of an organization. Starting from $10 per user in Business Tele

Who are the typical users of Zoho Voice?
Zoho Voice is for large enterprises, mid-size businesses, non-profits, public administrations, small businesses, and sales, support, and marketing teams of an organization.

What languages are supported?
Chinese simplified, English, German, Dutch, French, Spanish, and Japanese.

What other apps does Zoho Voice integrate with?
Zoho CRM, Zoho Desk, Zoho Cliq, Zoho Meeting, Zoho Recruit, Bigin by Zoho, ManageEngine SDP on Cloud.

What level of support does Zoho Voice offer?
24/5 phone, chat, email, and knowledge base.


Images

Zoho Voice Software - Zoho Voice dashboard
Zoho Voice Software - Zoho Voice live call monitoring
Zoho Voice Software - Zoho Voice click-to-call
Zoho Voice Software - Zoho Voice IVR
Zoho Voice Software - Zoho Voice call pop-ups with caller details
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Zoho Voice video
Zoho Voice Software - Zoho Voice dashboard
Zoho Voice Software - Zoho Voice live call monitoring
Zoho Voice Software - Zoho Voice click-to-call
Zoho Voice Software - Zoho Voice IVR
Zoho Voice Software - Zoho Voice call pop-ups with caller details

Not sure about Zoho Voice? Compare with a popular alternative

Zoho Voice

4.0 (45)
VS.
Highly reviewed

Starting Price

US$34.00
month
US$10.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

96
6

Integrations

7
No integrations found

Ease of Use

4.2 (45)
4.6 (708)

Value for Money

3.8 (45)
4.6 (708)

Customer Service

4.2 (45)
4.2 (708)
Green rating bars show the winning product based on the average rating and number of reviews.

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Dialpad Ai Contact Center

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Vonage Contact Center

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Reviews

Overall rating

4.0 /5
(45)
Value for Money
3.8/5
Features
3.6/5
Ease of Use
4.2/5
Customer Support
4.2/5

Already have Zoho Voice?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 45
Gavin
Gavin
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Zoho Voice good for SMB's who use the Zoho Eco system

Reviewed on 2024/09/25

The best part is the support team who are always willing and dedicated and try to find work...

The best part is the support team who are always willing and dedicated and try to find work solutions.

Pros

All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly.

Cons

Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years).

I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later.

Jessica
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Improving Everyday - Proven to be a great product

Reviewed on 2024/11/22

In the beginning we struggled with quality, but customer service consistent throughout and they...

In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly!

Pros

Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent.

Cons

Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail!

Alternatives Considered

RingCentral Contact Center

Reasons for Choosing Zoho Voice

Being removed from zoho as an option for integration

Switched From

Twilio

Reasons for Switching to Zoho Voice

Wanted to try staying with zoho - price seemed better as well
vignesh
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great IVR Integration tool

Reviewed on 2025/01/17

Great plans for solo, team, office and corporate users. Compare the pricing, calling, contact...

Great plans for solo, team, office and corporate users. Compare the pricing, calling, contact center, IVR, voicemail, integrations and other features of each plan and choose the best one for your needs.

Pros

plans for solo, team, office and corporate users.

Cons

oho voice doesn't save activity happening like missed call or if a call was answered by specific person in your company

Ryan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

I WISH it was better. I WANT it to be better. I'm beating myself up waiting.

Reviewed on 2024/12/04

Support is responsive, but the app is not well polished.

Support is responsive, but the app is not well polished.

Pros

Integrated well with the Zoho Suite including voice recordings, SMS logs.
App has facial recognition login.
This is why we went to Zoho Voice.

Cons

1. App in App store is still called Z-Dialer.
2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM.
3. Voice quality is hit-or-miss.
4. Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps.
5. SMS function is missing features. Group text was available at one time, appears no longer. MMS works intermittently, "download" the message vs seeing it right in the app. Sharing contacts via mms didn't work last time I checked.
6. Can't find out how to set up voicemail with the Zdialer app. (Not intuitive)
7. Sometimes it doesn't ring.
8. Sometimes the app has to be rebooted to work properly.
9. When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE.
10. Blocked calls appear to still ring, but when you pick them up... silence.

Reasons for Choosing Zoho Voice

Integration with Zoho Suite. Desk. CRM.

Switched From

Google Voice

Reasons for Switching to Zoho Voice

Integrations. I want to be able to see all customer communication via a single dashboard.
Ed
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zoho Voice love how it works, not setting it up

Reviewed on 2024/11/23

Once its up and running it is easy and convenient to use.

Once its up and running it is easy and convenient to use.

Pros

the integration with other Zoho products

Cons

It can be confusing with multiple ways to configure

Alternatives Considered

Dialpad

Reasons for Choosing Zoho Voice

Features and price. The abililty to integrate with our other Zoho products.

Switched From

Dialpad

Reasons for Switching to Zoho Voice

Features and price. The abililty to integrate with our other Zoho products.
Showing 5 reviews of 45 Read all reviews

Zoho Voice FAQs

Below are some frequently asked questions for Zoho Voice.

Zoho Voice offers the following pricing plans:

  • Starting from: US$34.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Business Phone Edition: 1. Solo - Free (call charges applicable) 2. Team - $100/month for 10 users (1000 free outgoing mins, unlimited free incoming) 3. Office - $300/month for 30 users (2000 free outgoing mins, unlimited free incoming) 4. Corporate - $1000/month for 100 users (5000 free outgoing mins, unlimited free incoming) Enterprise Telephony Edition: 1. Basic - $34/user/month 2. Standard(Zoho friendly) - $49/month for 1 Admin and 10 Zoho agents (Imported from CRM, Desk, Recruit, or Bigin)

Zoho Voice has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Zoho Voice supports the following languages:

Dutch, English, French, German, Portuguese, Spanish

Zoho Voice supports the following devices:

Android (Mobile), iPhone (Mobile)

Zoho Voice integrates with the following applications:

Bigin by Zoho CRM, Zoho CRM, Zoho Desk, Zoho Meeting, Zoho One, Zoho Recruit, Zoho Workplace

Zoho Voice offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Zoho Voice.