---
description: Learn how Chatlayer can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Chatlayer Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Chatlayer](/software/2057425/chatlayer)

# Chatlayer

Canonical: https://www.getapp.za.com/software/2057425/chatlayer

> Chatlayer is an easy-to-use AI platform that lets you build and maintain voice and chatbots in more than 125 different languages, with no coding, to personally connect with customers at the right moment, across multiple channels.
> 
> Verdict: Rated **4.4/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 5 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sinch

## Commercial Context

- **Starting Price**: €499,00
- **Pricing model**:  (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Congo - Kinshasa, Croatia, Cyprus, Czechia, Denmark, Ecuador and 59 more

## Features

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Autoresponders
- CRM
- Campaign Management
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Content Creation
- Customer History
- Customizable Branding
- Customizable Templates
- Data Import/Export

## Integrations (11 total)

- Airtable
- Freshchat
- Freshdesk
- Google Sheets
- Hootsuite
- Meta for Business
- RingCentral Engage Digital
- Salesforce Platform
- Sparkcentral
- Wavy
- Workplace from Meta

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software)
- [Conversational AI Platforms](https://www.getapp.za.com/directory/1647/conversational-ai-platform/software)
- [Conversational Marketing Platforms](https://www.getapp.za.com/directory/1659/conversational-marketing-platform/software)
- [No-Code Development Platforms](https://www.getapp.za.com/directory/2711/no-code-platform/software)

## Alternatives

1. [Generative Studio X](https://www.getapp.za.com/software/131343/communication-studio-2-0) — 4.0/5 (2 reviews)
2. [Moveo.AI](https://www.getapp.za.com/software/2061017/moveo-ai) — 5.0/5 (9 reviews)
3. [Product Fruits](https://www.getapp.za.com/software/2048058/product-fruits) — 4.7/5 (89 reviews)
4. [Involve.me](https://www.getapp.za.com/software/2053765/involve-me) — 4.4/5 (67 reviews)
5. [Formaloo](https://www.getapp.za.com/software/2050917/formaloo) — 4.7/5 (251 reviews)

## Reviews

### "working with chatlayer" — 4.0/5

> **Verified Reviewer** | *24 May 2022* | Government Administration | Recommendation rating: 7.0/10
> 
> **Pros**: +easy to understand interface that helps non expert people to quickly come on board on chatbots project
+helpdesk is responding very fast
+robustness of the created chatbots
+easy customisation of the created dialogues
> 
> **Cons**: - i believe that the integration of many languages should be smoother.
- i would expect more automation in the creation of chatbot material (expressions etc)
> 
> Overall our experience with chatlayer is positive as we are successfully collaborating now for more than 3 years. by now we have established a concrete methodology that allow us to involve our business owners in the implementation phase and the hand over process is smooth.

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### "Review" — 5.0/5

> **Ivan** | *23 June 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: It's very easy to start building flows and bots. It's quite intuitive and easy to work with even though it can handle quite some complexity.
> 
> **Cons**: The UX could be better. Building flows takes a lot of time of copy pasting bot dialog names and changing child parent relationships manually. Dragging and dropping would make it a lot easier. 
The train tab could be better (most common difficulty for clients when they handle a bot themselves and where the bot loses most quality). 
Analytics
> 
> Mostly automation of customer support centers. We have automated a good part of many of them and saved them a lot of time that would have been wasted on boring tasks.

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### "Great tool for analysis" — 4.0/5

> **Gilberto** | *15 July 2022* | E-Learning | Recommendation rating: 7.0/10
> 
> **Pros**: The process of creating and updating a chatbot is simple and intuitive. There is a lot of flexibility with no code. It is also flexible and allows us to use code whenever the solution required is too specific and that process is simple to implement too.
> 
> **Cons**: The monitoring and reporting features are close to non existent within Chatlayer. 
It's impossible to get categories within Chatlayer to unearth not understood messages specifically and to export these to consume in other tools

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### "Chatlayer conversational AI platform, a plug & play solution for all sizes and industries" — 5.0/5

> **Casper** | *20 July 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Chatlayer delivers a platform with great ease of use\! It's CMS is a truly no code/low code self explanatory environment. Dividing different functionalities; Analytics, NLP, Bot dialogs and further functionalities. And allowing easy connectivity across different output channels and back-end systems.
> 
> **Cons**: Although many data insights are provided some features could be optimized providing further in-depth actionable insights.

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### "Where have you been all my life\!" — 4.0/5

> **Naz** | *18 June 2022* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: My favourite feature is the action recorder. This makes it almost idiot-proof to set up automation. CL will record your behaviour and mimic this\! I wish I had started on Cheat Layer sooner, it's brilliant and a massive time saver.
> 
> **Cons**: There is a big learning curve, so I don't see myself using this tool to its full advantage for at least a year.

## Links

- [View on GetApp](https://www.getapp.za.com/software/2057425/chatlayer)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/chatlayer/> |
| en-AE | <https://www.getapp.ae/software/2057425/chatlayer> |
| en-AU | <https://www.getapp.com.au/software/2057425/chatlayer> |
| en-CA | <https://www.getapp.ca/software/2057425/chatlayer> |
| en-GB | <https://www.getapp.co.uk/software/2057425/chatlayer> |
| en-IE | <https://www.getapp.ie/software/2057425/chatlayer> |
| en-NZ | <https://www.getapp.co.nz/software/2057425/chatlayer> |
| en-SG | <https://www.getapp.sg/software/2057425/chatlayer> |
| en-ZA | <https://www.getapp.za.com/software/2057425/chatlayer> |

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