About Helpwise
Helpwise is a communication software that allows customer-facing teams to create shared inboxes for different channels like email, live chat, SMS, Whatsapp, Facebook, Twitter, and more. Sales and support reps can use Helpwise to manage customer conversations and optimize workflows using different automation rules.
Helpwise offers various features such as reporting, custom forms, CSAT, help centers, analytics, and more. The platform allows managers to monitor the performance of team members by defining key performance indicators (KPIs) and viewing communication volume trends.
Pricing starting from:
US$12,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Helpwise
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$12,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Helpwise
Images
Features
Total features of Helpwise: 74
Alternatives
HelpSpace
MSP Manager
LiveAgent
Help Scout
Reviews
Already have Helpwise?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Education Management
- Company size: 201-500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the Best Helpdesk Software
Reviewed on 2020/11/07
HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were...
HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.
Pros
I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot.
Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)
Cons
Help center UI is not so modern and Needs improvement in Chat beacon.
Reasons for Choosing Helpwise
Because helpwise is similar to helpscount and inexpensive too.Switched From
Help Scout
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for team mailbox
Reviewed on 2022/05/01
Support very fast. Helpwise is very open to any suggestions for improvement.
Support very fast. Helpwise is very open to any suggestions for improvement.
Pros
Great for managing incoming emails into a shared inbox. One email address for the team, and emails no longer go missing or unanswered. We now answer all emails much faster than before.
Cons
There is nothing that we don't like about Helpwise.
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Software
Reviewed on 2023/02/10
Pros
I use Helpwise daily to support all incoming email. The saved replies are amazing and the ability to make internal notes is great
Cons
None that I can really think about, as it does the job!
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Great when it works, but too many bugs
Reviewed on 2022/12/02
Very time consuming support process will drain you physically end emotionally.
Very time consuming support process will drain you physically end emotionally.
Pros
When it works (which is rarely) it's awesome. However there are far too many showstopper bugs
Cons
Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business.
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very handy
Reviewed on 2023/02/12
Great and support were very helpful.
Great and support were very helpful.
Pros
The tagging and filing of emails, send and close is great.
Cons
The alerts on a iPhone could be better, also the email search function.
Helpwise FAQs
Below are some frequently asked questions for Helpwise.Q. What type of pricing plans does Helpwise offer?
Helpwise offers the following pricing plans:
- Starting from: US$12,00/month
- Pricing model: Subscription
- Free Trial: Available
Paid plans start from - $12 per user
Q. Who are the typical users of Helpwise?
Helpwise has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does Helpwise support?
Helpwise supports the following languages:
English
Q. Does Helpwise support mobile devices?
Helpwise supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Helpwise integrate with?
Helpwise integrates with the following applications:
Asana, Basecamp, Capsule, ClickUp, Cloud Whatsapp, Copper, Delighted, Dialpad, Freshsales, FullContact, Gmail, Google Calendar, HubSpot CRM, Instagram, Jira, JustCall, Keap, Less Annoying CRM, Microsoft Outlook, Ontraport, Pabbly Connect, Pipedrive, Plivo, RingCentral Contact Center, Shopify, Slack, Stripe, Trello, Twilio, Twitter, WhatsApp, Wootric, Xero, Zapier, monday.com
Q. What level of support does Helpwise offer?
Helpwise offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Helpwise.
