ShipWorks
About ShipWorks
ShipWorks is a multi-carrier solution that provides a unified way to compare rates, delivery methods, and schedules from multiple carriers. ShipWorks is simple to use, while still providing users with the tools they need in order to gain cost-effective efficiencies and streamlined operations. It was developed specifically to be utilized by warehouse customers who need something more than basic web brokering and less than a full-blown logistics system.
ShipWorks also gives its users the tools they need to streamline their shipping process. This includes detailed shipment reports with images that can be emailed or printed from any location directly from the desktop application.
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Reviews
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Reliable, professional CS and a robust tool
Reviewed on 2018/04/12
Pros
The flexibility and customization is everything an ecommerce firm needs. From managing our backorder to sending vital vommunications, Shipworks probably does a lot more than what we currently use it for. I love it!
Cons
Not being a cloud based system really stinks. It makes having employees in multiple locations, to work in the same data very difficult. It actually prevents us from scaling our business because if we could have more users see and utilize the same database in various locations in the US we could employ more people and designate specific tasks to streamline fulfillment and customer service.
- Industry: Cosmetics
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Kristin's ShipWorks Reviw
Reviewed on 2025/03/10
My experience with ShipWorks has been good overall. I would typically recommend this software to...
My experience with ShipWorks has been good overall. I would typically recommend this software to anyone.
Pros
I personally enjoyed being able to manipulate filters to easily group like orders together for easier fulfillment
Cons
The thing I like the least about ShipWorks is that once you upload a product into the catalog, if you make a mistake, it's not very easy to edit anything in the catalog. If you need to make tweaks, you have to re-import from a file.
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Couldn’t do my job without it!
Reviewed on 2019/02/07
In general it has been great and gets the job done for what we need!
In general it has been great and gets the job done for what we need!
Pros
Y personal pros of shipworks would be the ability to communicate with our warehouse from our retail store. We share inventory- so we would not make it if we didn’t have a sure way to communicate what product is coming from where, and tracking it we have shipped it or not. It gives us a sure knowledge that our customers are getting what they ordered online and for in-store pickups.
Cons
My cons would be the glitches that often happen while using shipworks. It will just stop working or not load on our computer which can cause some harm when it comes to communication between our store and warehouse. At times we will have certain drop down options that just disappear- and we have to reload the whole program.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Big bang for your buck
Reviewed on 2023/04/19
Shipworks does a lot of great things for our business at an affordable price. We use it for all of...
Shipworks does a lot of great things for our business at an affordable price. We use it for all of our outbound shipping and we have it set to see exactly what we do and do not need on a daily basis.
Pros
Shipworks does a lot of things very well at a fraction of the cost other programs will cost you. Our favorite things are the levels of customization for filtering orders, and the customer service is top notch.
Cons
We have used other shipping software in the past, and where price won out for us with shipworks, the next tier of pricing may be needed to achieve a level of customization that a large business would require. Shipworks has worked best in the small to mid size sector where the shipping procedure is in line with most industry standards.
Reasons for Switching to ShipWorks
We had used it in the past at a different business and really thought it was the best product for our needs that was within our budget. If we continue to scale or our business procedures change, we may need to look at something that caters to the differences, but it works wonders today.- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ShipWorks allows us to manage every aspect of each order, regardless of sales platform
Reviewed on 2022/04/12
ShipWorks makes running my business possible. I dealt with fulfilling and shipping orders on each...
ShipWorks makes running my business possible. I dealt with fulfilling and shipping orders on each of the Sales platforms when we started out, and I can't imagine dealing with all the involved tasks at the scale that we're not at. I've no doubt that I'll keep paying them for as long as I'm in business.
Pros
It's simple to customize and manage orders, manufacturing, and logistics of our 100+ items. It doesn't matter what platform the order comes in on because there's a pre-built integration for most popular platforms.
ShipWorks allows us to easily pre-define the type of package and shipping to use depending on the number and types of items in the order. It just makes everything soooo simple!
At this price, it's invaluable to my business.
Cons
I have VERY little that I could complain about, and I feel like I've asked for a LOT from this software. Whenever I need help, the customer service team is right there, ready to dig into the concerns and assist, whether they needed only to point me to a button or have their developers experiment with solutions for me.
Reasons for Switching to ShipWorks
ShipWorks can be adjusted to suit nearly anything that I want to do.ShipWorks FAQs
Below are some frequently asked questions for ShipWorks.Q. What type of pricing plans does ShipWorks offer?
ShipWorks offers the following pricing plans:
- Starting from: US$25.00
- Free Trial: Available
Q. Who are the typical users of ShipWorks?
ShipWorks has the following typical customers:
11–50, 51–200, 201–500
Q. What languages does ShipWorks support?
ShipWorks supports the following languages:
English
Q. Does ShipWorks support mobile devices?
ShipWorks supports the following devices:
Q. What other apps does ShipWorks integrate with?
We do not have any information about what integrations ShipWorks has
Q. What level of support does ShipWorks offer?
ShipWorks offers the following support options:
Email/Help Desk, Phone Support, Chat
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