TheraPlatform

About TheraPlatform
TheraPlatform is a cloud-based video conferencing platform that helps therapists and behavioral health professionals streamline communication with clients and offer virtual therapy sessions. It offers various features, such as two-way screen sharing, in-session chats, and pre-built whiteboard to improve overall patient engagement. Clinicians can share files with patients and automatically notify them about appointments via email and text reminders.
TheraPlatform enables businesses to create branded virtual rooms and apply virtual backgrounds according to requirements. Users can also streamline processes in compliance with HIPAA regulations.
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- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
its great for the price and basics!
Reviewed on 2021/12/25
Overall, I am very happy with theraplatform and the customer service support received. There have...
Overall, I am very happy with theraplatform and the customer service support received. There have been a few glitches that have been irritating and I have considered looking into other platforms, but it has not been really bad to go to that extent. It is very competitive, has unlimited clients includes telehealth, and has no add-ons, which is very nice to have as an option. As the pandemic improves, I don't plan to use telehealth much, but it is nice to have the option. I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first. They recently raised their rates by $10, hopefully, that revenue will help to make it mobile-friendly for me and for the clients (maybe an app?). I know that at times businesses have to raise the fees, and I appreciate, in my case, knowing that until my next renewal (summertime, yearly plan), I am not affected. Gives me enough notice and time.
Pros
I switched to this platform and I enjoy it very much for the following:
1) It allows you to make and customize templates for assessments, progress notes, treatment plans, everything.
2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. [SENSITIVE CONTENT] is amazing and so efficient!
3)When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc.
4) The price is competitive and great because it includes telehealth as part of their plans with no additional add-on pricing.
5) The software is very easy and basic, it does what you need it to do (I use the Pro plan)
6) They have 3 plan options and you can choose the best one that works for your own practice needs.
Cons
So far I have noticed the following:
1) They recently increased their pricing by $10, at least for my needs, I don't see what was added that benefits my practice.
2) The waiting room is very basic, it is just a white screen. You have 3 backgrounds and 3 sound clips you can activate, but not the best.
3) The calendar setup can be complicated at first especially if you move the 'default' setting- I was not able to see client appointments but got support to fix it.
4) It has been only a few times, there have been clients logged on and waiting but they don't "show" up on my screen, once I refresh, they come up.
5) Logging on to the site on anything other than the computer is challenging. The interface is not very mobile-friendly, and they don't have an app as most others do.
6)I think there must be a purpose for the colors they use (red, green buttons), it gives me the 'feel' like a computer game for kindergarten.
Response from TheraPlatform
Thank you for taking your time to review our software and we are happy to hear that you are satisfied with our service and features.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Many years with TheraPlatform
Reviewed on 2024/10/30
Great experience with all of my expectations met. I appreciate so much about what the platform...
Great experience with all of my expectations met. I appreciate so much about what the platform provides!
Pros
I appreciate that I am able to have my own logo on the screens, setting up is simple especially with the online tutorials to explain, they are often updating things to improve the system, and I love that telehealth doesn't cost me anything extra in any of the plans. I have been on the basic plan for almost 3 years and I am very fulfilled with all of my needs while running my own professional private practice. I also like the set up of the invoices and it is simple for my biller and I to work together to catch payments and insurance needs.
Cons
I can't think of anything right at this time.
Alternatives Considered
SimplePracticeReasons for Switching to TheraPlatform
Telehealth was included in the plans instead of charging separate prices when used.Response from TheraPlatform
Thank you for being our loyal customer and for taking your time to write this review. We appreciate it!!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
If you are looking to submit claims with this software and actually get paid then do NOT use...
Reviewed on 2023/09/12
At first, [sensitive content hidden] was very helpful, very willing to help. But as time went on...
At first, [sensitive content hidden] was very helpful, very willing to help. But as time went on and the issues were still ongoing, this should have been escalated. After we spoke with Medicaid and received detailed documentation from them to share with Theraplatform to show that the data was not coming through as they were showing, they still put blame on Medicaid and us. The fact that they did not take responsibility for their software glitch or error is sad. And then the communication from [sensitive content hidden] and poor customer service from her is proof as to why the company is in the state it is. At least take ownership of your business and product.
Pros
Nothing. The past few months have been very stressful due to this company and poor service and product.
Cons
It states that Theraplatform can automate your billing but that is not true. Over 3 months of submitting claims to Medicaid with help from [sensitive content hidden] almost daily and still no claims approved. [sensitive content hidden] then put blame on us the user, refused to refund any money and the next day we had another charge for $1. Yes, $1… for 4 claims…maybe the claim maximum would not have not been met if you all had a clue what you were doing or how the software was clearly designed incorrectly? After 1 day with a new software, we have successfully submitted ALL claims from June on and will receive payment next week. So please do not tell me it was us the user…
Response from TheraPlatform
Thank you for submitting your feedback and we're sorry to hear that insurance declined payments. We understand that this is a very stressful situation for you but unfortunately, we're not able to provide 9-month refund that you requested. Although we make exceptions to our refund policy, in your case our management and co-founder were not willing to provide the refund because it is beyond EHR's control when claims are denied; our software was working properly, and our customer support specialist was going above and beyond. Initially your claims were rejected because wrong modifier was entered and the supervisor DQ in box 11 in addition to the rendering provider in box 24 j was entered but it should not. These rejections are all documented on our software. Despite us not providing assisted billing services, our customer support specialist assisted you with rejected claims and showed you how to fix the claims. The claims were accepted but returned by insurance as deductible. Meaning, the insurance denied payment. We really wanted you to get paid for your services and we offered to hop with you on the call with insurance. Another recommendation we shared with you was to consider hiring a biller. They are helpful and can eliminate pain associated with insurance billing. We hope that you will get paid by insurance.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for mental health providers.
Reviewed on 2024/05/29
I believe this has been one of my best business decisions, as the platform provides for appointment...
I believe this has been one of my best business decisions, as the platform provides for appointment scheduling with reminders, virtual appointments, EHR, creating and sending invoices, and billing both clients and insurance companies, including Medicare. I highly recommend this product.
Pros
The system works seamlessly from writing notes, creating invoices, and billing clients and insurance providers, including Medicare. Support is easy to access, prompt, and generally solves any problems experienced.
Cons
It takes awhile for the system to be approved by some insurance providers. Although it is able to bill most of the major insurance companies, it doesn't provide a way to add insurance companies that are less well known.
Response from TheraPlatform
We're happy to hear that this was the best decision for you! Thank you so much!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Using Theraplatform since before the pandemic!
Reviewed on 2024/11/17
Great! Works very well on my end, and clients report ease of use and quick connection as positive...
Great! Works very well on my end, and clients report ease of use and quick connection as positive qualities.
Pros
I have a private practice and have been using Theraplatform since 2020! It is very easy for clients to use the platform as they receive an email and simply click on the link in the email...nothing to download! I see clients of all ages and they agree that telehealth has been easier to use than they ever imagined.
Cons
Not sure...maybe that it has more options than I use, and so I may be paying for extras...?
Alternatives Considered
Zoom Events and WebinarsReasons for Switching to TheraPlatform
Was recommended by a telehealth training I took.Response from TheraPlatform
Great to hear and thank you so much for your review!!
TheraPlatform FAQs
Below are some frequently asked questions for TheraPlatform.Q. What type of pricing plans does TheraPlatform offer?
TheraPlatform offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Subscription
- Free Trial: Available
Unlimited HIPAA Compliant Video, Practice Management and Client Portal starting at just $29/mo. No cap on client contacts. Additional features for billing, scheduling, claims, and telehealth with the $39/mo Pro plan. Subscribe to the annual plan for discounted rates. No hidden fees. Read more about the different plan types on the TheraPlatform website.
Q. Who are the typical users of TheraPlatform?
TheraPlatform has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TheraPlatform support?
TheraPlatform supports the following languages:
English
Q. Does TheraPlatform support mobile devices?
TheraPlatform supports the following devices:
Q. What other apps does TheraPlatform integrate with?
We do not have any information about what integrations TheraPlatform has
Q. What level of support does TheraPlatform offer?
TheraPlatform offers the following support options:
FAQs/Forum, Knowledge Base
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