UpMetrics

4.8 (35)
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Impact measurement and management for mission-driven orgs.

About UpMetrics

UpMetrics is the leading impact measurement and management platform for mission-driven organizations. By combining innovative, easy-to-use technology, expert services, and a community designed around shared learning, UpMetrics is helping organizations to maximize positive social outcomes by making it easy to define impact goals within an impact framework, and then collect and use data to measure, improve, and report on impact outcomes, and tell their story with the world.

Impact Measurement is the process of evaluating the effectiveness of programs, initiatives and interventions, to help organizations determine whether they are meeting their intended goals and delivering intended benefits to their target beneficiaries.

Go beyond tracking what you do, to defining and measuring the short and long term outcomes of your work.

Our signature impact measurement framework methodology - known as DeCAL (define, collect, analyze, and leverage) - was built with social impact organizations in mind and aims to help them measure, maximize, and showcase the positive social impact of their work.


Key benefits of UpMetrics

UpMetrics helps you measure, maximize and showcase the positive social impact of their work:

Define Your North Star - Get clear on the positive impact you want to achieve and how you plan to achieve it

Own Your Numbers - Collect, analyze, and measure impact data to understand your outcomes

Use Data for Good - Use insights to maximize impact, attract capital, and inspire others with your story


Images

UpMetrics Software - Build your impact framework using our signature DeCAL (define, collect, and analyze) methodology. Within the define phase, map your mission and values to your definitions of impact and key impact indicators (KIIs).
UpMetrics Software - Collect and use data to measure, improve, and report on impact outcomes, and tell your story with the world.
UpMetrics Software - You'll now be able to differentiate between the impact you make directly (to your end beneficiaries) and the impact you make indirectly (based on the impact your end beneficiaries are making).
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UpMetrics video
UpMetrics Software - Build your impact framework using our signature DeCAL (define, collect, and analyze) methodology. Within the define phase, map your mission and values to your definitions of impact and key impact indicators (KIIs).
UpMetrics Software - Collect and use data to measure, improve, and report on impact outcomes, and tell your story with the world.
UpMetrics Software - You'll now be able to differentiate between the impact you make directly (to your end beneficiaries) and the impact you make indirectly (based on the impact your end beneficiaries are making).

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UpMetrics

4.8 (35)
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Starting Price

US$1,788.00
year
US$2,000.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

53
110

Integrations

2
18

Ease of Use

4.5 (35)
4.3 (266)

Value for Money

4.8 (35)
4.4 (266)

Customer Service

4.9 (35)
4.5 (266)
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Reviews

Overall rating

4.8 /5
(35)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.5/5
Customer Support
4.9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 35
Mary Kate
Mary Kate
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Nonprofit

Reviewed on 2020/12/27

Pros

I loved being able to send out a survey to our program participants and customize dashboards based on the results. It made it easy to track program progress and provide tangible updates to program supporters.

Cons

As a small organization, we would have liked to continue with a scaled down free version

Liz
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Strengthening Organizational Capacity and Storytelling

Reviewed on 2021/01/04

Working with UpMetrics has been wonderful! Their team is hands on and supportive while also adept...

Working with UpMetrics has been wonderful! Their team is hands on and supportive while also adept at listening to and responding to clients' tailored needs and priorities. That collaborative and flexible approach has been essential to my organization's ability to not only create impactful dashboards, but to ensuring an effective and clear rollout and training across all our teams.

Pros

UpMetrics stands out as product because of the holistic offerings it provides to organizations. In addition to being a highly effective data system, UpMetrics has become an essential knowledge management and collaboration tool across our nationwide teams. UpMetrics is now our one stop shop for managing internal and external organizational data, gleaning critical learnings and best practices from our programs, and telling and visualizing the "so what" of our work. Equally importantly, UpMetrics has become a crucial lever for building our staff's capacity to engage with and learn from data.

Cons

No major issues or areas of dissatisfaction have come up for us. There are small tweaks we've shared, eg. around our preferences for how we'd like data visualized that are not currently available. Nothing out of the ordinary though for a growing company and unique product offering. More importantly, I have been impressed by UpMetrics' openness to discussing our ideas for evolving the product to meet ours and other clients' ongoing needs.

Alternatives Considered

XM for Strategy & Research, Looker and Tableau

Reasons for Switching to UpMetrics

UpMetrics was (1) the most user friendly interface/platform and (2) provided the most holistic approach to connecting with our data. Many of the other platforms had a bigger learning curve and required more extensive training to use. It was important to us that we get a platform that all our teams could easily engage with and evolve/redesign over time to meet growing organizational needs. UpMetrics has certainly delivered in this regard. Additionally, compared to other platforms I was impressed with the diverse offerings UpMetrics provides all under one platform's roof. For instance, most platforms offer customizable quantitative data dashboards, but UpMetrics also has a qualitative data organization component that has become a great resource across my program, communications, and development teams. Another example is the UpMetrics' Impact Profile tool. This tool allows you to create a virtual one pager plugging your organizations' impact, connecting it to data from elsewhere on the platform, and linking to your website and fundraising pages. All of these factors influenced our decision to choose UpMetrics and it has exceeded expectations!
Daniel
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Data and graphics for public health

Reviewed on 2020/12/09

Very positive experience with both the app and the tech support.
Our project is spread over two...

Very positive experience with both the app and the tech support.
Our project is spread over two states, 6 counties, 10 schools. This app helped us move from a paper evaluation design to web-based and paperless. That was a major improvement in efficiency for both data collection and analysis. I don't think we have seen all the benefits yet.

Pros

We are a small implementation staff for a project to dissuade middle school students from starting use of tobacco products, especially vaping. The funder of this project hired UpMetrics to evaluate all of their grant projects. This provided us with a great evaluation tool which far exceeds the data collection and graphics we could have developed on our own. UpMetrics staff helped us shift from paper data instruments to on-line. We have students and teachers who are providing pre and post surveys from their cell phones direct to the data platform. UpMetrics staff has been very accessible to help us design and improve our survey instruments.

Cons

Because this is my first experience with this type of evaluation platform, I don't have good basis for comparison. So far I have mainly used the data tab. I have not yet worked with metrics or impact profile tabs.

Tahisha
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review of Platform

Reviewed on 2021/01/09

The overall experience has been overall positive with Upmetrics. I appreciate the level of...

The overall experience has been overall positive with Upmetrics. I appreciate the level of dedication that the staff gave in the beginning. We are a small nonprofit with limited capacity, and the individual support that Upmetrics provides is truly beneficial.

Pros

The impact profile is great to send to potential donors or individuals interested in our impact results. It's simple and clean. I also like how we can easily modify how we show our impact results. I also think the stories feature is an asset to the platform. We are often saving our testimonials on a word doc but this feature helps us store this information and grab quotes when needed.

Cons

We are still in the process of integration. The software itself isn't difficult. However, molding it to our data structure is somewhat difficult.

Alternatives Considered

Bonterra Case Management

Reasons for Switching to UpMetrics

We choose UpMetrics because of the team more than the product. We felt that the team at Upmetrics had an understanding of the complex work we do and could help to dissect the data we collect to make sense of it.
Allison
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Data lovers unite!

Reviewed on 2023/09/01

Our organization has grown tremendously over the last 10 years, and UpMetrics has been invaluable...

Our organization has grown tremendously over the last 10 years, and UpMetrics has been invaluable to helping us track and visualize the short and long term outcomes of our Theory of Change. We have a great deal of reporting to do as a non-profit and the platform and data integration process that we've been able to collaborate on has made my job a million times easier to report now on our programs and impact.

Pros

The UpMetrics platform provides my organization with a very easy way to see, analyze and report out on a multitude of data we collect. From attendance and demographic data, and our annual program surveys. There are so many ways to filter the information, that we can really dig deeper into the data to uncover trends and understand our participant's experience in program. I really appreciate how the staff at UpMetrics are responsive to our needs and have taken the time to really create a unique platform tailored to our organization.

Cons

Not necessarily a con, but we have not tapped into the Goals or Stories sections yet.

Showing 5 reviews of 35 Read all reviews

UpMetrics FAQs

Below are some frequently asked questions for UpMetrics.

UpMetrics offers the following pricing plans:

  • Starting from: US$1,788.00/year
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Contact UpMetrics for pricing details.

UpMetrics has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

UpMetrics supports the following languages:

English

UpMetrics supports the following devices:

UpMetrics integrates with the following applications:

Fluxx Grantmaker, Google Sheets

UpMetrics offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base

Related categories

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