Total Office Manager

Total Office Manager
About Total Office Manager
Total Office Manager is a cloud-based and on-premise service management software designed for businesses across various industry verticals, such as HVAC, plumbing, construction, roofing, and more. It enables users to streamline various administrative processes related to work orders, accounting, payroll and job costing.
Total Office Manager allows organizations to create service agreements using built-in templates, manage inventory and track real-time field activities on a dashboard. Managers can integrate the platform with various third-party applications including QuickBooks.
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Reviews
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- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 2019/05/13
Great. I enjoy being able to connect to my guys out in the field with Aptora Mobile!
Great. I enjoy being able to connect to my guys out in the field with Aptora Mobile!
Pros
I like that it is an all in one HVAC service software. It is the only program I have to open for scheduling, and accounting. It is very nice!
Cons
The cost is a little high to maintain from year to year.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
The Literal One-Stop Shop for a Service Company
Reviewed on 2022/01/06
Pros
I like so many things about this software I literally cannot list one. Dispatching, Estimating, the Sales Opportunity Manager (!!!), the Schedule Board... my list could go on for days.
Cons
The migration process is bumpy (we are on day 3 of using the software, training since September). I would suggest spending the extra money on bringing someone to your location for your Go Live week... be sure to plan this up front rather than waiting.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Total Office Manager
I hate everything about Spectrum. Not a good fit for a service company our sizeSwitched From
Viewpoint SpectrumReasons for Switching to Total Office Manager
It is a one-stop-shop.- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Sad but true
Reviewed on 2025/01/06
Disappointing and expensive. Tens of thousands of dollars and no software activation. Finally lost...
Disappointing and expensive. Tens of thousands of dollars and no software activation. Finally lost confidence and Trust.
Pros
Thought it was the solution to our quickbooks dislike.
Cons
They were unable to meet any of the three deadline 1-24, 2-24 , 12-24 to get us activated.
Alternatives Considered
SAP Business OneReasons for Choosing Total Office Manager
Looking for and all in one software. that did not glitch when transferring dataSwitched From
QuickBooks DesktopReasons for Switching to Total Office Manager
Pricing was a consideration, and the sales job given.Response from Aptora
We’re truly sorry to hear about your dissatisfaction, Stephen. We understand that software migration can be complex, and it seems there was some confusion between the preliminary migration, final migration, and the go-live date. Implementing new software can be challenging with only an owner and dispatcher who have limited tech knowledge. For example, this customer was upset that Microsoft Family 365 couldn’t sync with Total Office Manager, which is unrelated to Aptora’s software. Our technician explained that a Microsoft Business 365 account is required for this integration. To support you, we provided several accommodations, including a $1,200 ticket to Aptora University and a free rushed migration service valued at $8,000. At Aptora, we value more the relationship with our clients, not just the financial aspect and for that reason we offer a cancel-anytime policy. We would love to discuss how we can better support you moving forward.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to Use and Learn System
Reviewed on 2019/05/17
There have been some issues with e-mailing through Total Office Manager and Outlook. I know that it...
There have been some issues with e-mailing through Total Office Manager and Outlook. I know that it is being worked on and will be corrected soon but it has caused some issues in the office.
Pros
It is very easy to use and can be adjusted to how you want to use it. You create and set it up how it best suits you.
Cons
Some of the reports are difficult to find at the beginning. You have to play around a lot to find exactly what you are looking for.
Alternatives Considered
QuickBooks EnterpriseReasons for Switching to Total Office Manager
It was more geared toward our industry being created by someone who worked in the industry.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This software is all you need!
Reviewed on 2022/01/05
It’s a big program so expect big things, but also expect to spend time leaning, implementing,...
It’s a big program so expect big things, but also expect to spend time leaning, implementing, modifying to get even bigger results.
Pros
Aptora is always listening to their customers and keeping the software current and updated. Customer service is amazing! It is our “does it all” program that meets and exceeds our demands.
Cons
So many options on how to do things sometimes is a little frustrating. Hind site is always 20/20
Leaning how the process you chose affect other aspects of the program. This is a pro also though
Total Office Manager FAQs
Below are some frequently asked questions for Total Office Manager.Q. What type of pricing plans does Total Office Manager offer?
Total Office Manager offers the following pricing plans:
- Starting from: US$175.00
- Free Trial: Not Available
DESKTOP SOFTWARE Hosted Version: Enterprise Edition - $2,500 Initial Setup Fee User Licenses - $175.00 (each user) On-Premise: Enterprise Edition - $12,500 User Licenses - 5 Users are Included, $1,000 Each Additional (one-time fee) MOBILE SOFTWARE Hosted Version: Mobile App - $2,000 (one-time setup fee) User Licenses - $125.00 Each (none included) On-Premise: Mobile App - $10,000 User Licenses - 10 Included, $500.00 Each Additional (one-time fee)
Q. Who are the typical users of Total Office Manager?
Total Office Manager has the following typical customers:
11–50, 51–200, 201–500, 501–1,000
Q. What languages does Total Office Manager support?
Total Office Manager supports the following languages:
English
Q. Does Total Office Manager support mobile devices?
Total Office Manager supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Total Office Manager integrate with?
We do not have any information about what integrations Total Office Manager has
Q. What level of support does Total Office Manager offer?
Total Office Manager offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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