MeltingSpot

4.5 (46)
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Customer Education Platform integrated to any product.

About MeltingSpot

MeltingSpot is an in-product Customer Education Platform. We help SaaS companies accelerate customer onboarding and product adoption at low CS effort.

MeltingSpot provides a comprehensive toolkit to engage customers with forums, webinars, online courses, widgets, academies, and more – right inside your product.

We make sure all educational content is contextualized and customized to each customer profile so that teams deliver the right content to the right user at the right moment.


Images

MeltingSpot Software - Engage your customers through Live events: host the product release sessions, monthly AMA and weekly office hours of your dreams!
MeltingSpot Software - Create forum discussions to empower users and gradually build up a user-generated knowledge base.
MeltingSpot Software - Bookmark any relevant article or content of your own in your Collections space. No more disjointed learning experience for your customers!
MeltingSpot Software - Add MeltingSpot widgets anywhere in your product to showcase relevant content to your users. Drawers, modales, iframes... your choice!
MeltingSpot Software - Turn your customers into power users by bringing them engaging educative resources at the right place and at the right time.
MeltingSpot Software - Gain an eagle-eye view of your customers health and content performance from your dashboards; and send data to your favorite apps.
View 6 more
MeltingSpot Software - Engage your customers through Live events: host the product release sessions, monthly AMA and weekly office hours of your dreams!
MeltingSpot Software - Create forum discussions to empower users and gradually build up a user-generated knowledge base.
MeltingSpot Software - Bookmark any relevant article or content of your own in your Collections space. No more disjointed learning experience for your customers!
MeltingSpot Software - Add MeltingSpot widgets anywhere in your product to showcase relevant content to your users. Drawers, modales, iframes... your choice!
MeltingSpot Software - Turn your customers into power users by bringing them engaging educative resources at the right place and at the right time.
MeltingSpot Software - Gain an eagle-eye view of your customers health and content performance from your dashboards; and send data to your favorite apps.

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MeltingSpot

4.5 (46)
VS.

Starting Price

€99.00
year
US$520.00
year

Pricing Options

Free version
Free trial
Free version
Free trial

Features

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61

Integrations

3
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Ease of Use

4.4 (46)
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Value for Money

4.7 (46)
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Customer Service

4.8 (46)
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Reviews

Overall rating

4.5 /5
(46)
Value for Money
4.7/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.8/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 46
Margaux
Margaux
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best platform to handle your comunity !

Reviewed on 2024/01/26

Pros

Very easy to use, with a multitude of simple and practical functionalities.

Cons

Not much to dislike; perhaps I would have liked the ability to personalize Melting Spot more. However, communication with the Melting Spot developers is very open, so it's probably coming.

Response from MeltingSpot

Thanks so much for your review Margaux, we're delighted that you find the platform easy to use.

Delphine
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good expérience

Reviewed on 2024/02/01

Pros

- The lives and the the replays
- The forums which allow everyone to express his opinions.

Cons

- Not accessible as a mobile application
- Group chat not avaiable for members to communicate in private. Only one to one chat!

Response from MeltingSpot

Thanks for taking the time to share feedback, Delphine! We are trying to make our product as responsive as possible, but are building it to be used integrated to your own product or website rather than as a standalone app ;)

Elodie
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very easy to use

Reviewed on 2024/01/31

Pros

The plateform is very easy to use and the customer service is great. Members of the team are always available and it is great to know that you will always be accompanied. The platform is very user-friendly and I really enjoy the features on it to help me build my community.

Cons

Nothing at all that I dislike on the platform :D

Response from MeltingSpot

Thank you Elodie, your opinion means a lot to us! Building an Admin interface very easy-to-use is one of our top priorities :)

Coraline
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very great tool for community management !

Reviewed on 2024/01/26

Great support, the team is very available and helpful, I'm very happy to put my trust in them for...

Great support, the team is very available and helpful, I'm very happy to put my trust in them for my community management !

Pros

The "all in one" solution for my community : lives and replays, discussions, collections to share documents and more !

Cons

Nothing. The team works hard to add new functionalities for their customers, so the tool improve more and more every week/months !
So we just have to be patient if something is missing.

Response from MeltingSpot

Thank you so much for your enthusiasm Coraline, it's a pleasure to support your learning challenges.

Tom
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Top notch easy to implement customer guidance and community platform

Reviewed on 2024/01/26

Probably the easiest in class community and customer platform software I eaver used. Very good...

Probably the easiest in class community and customer platform software I eaver used. Very good value for money.

Pros

setup is fast
usage is very intuitive
support i good

Cons

Limited funcionality for some of the features

Response from MeltingSpot

Thank you Tom, given your CS expertise, your satisfaction means a lot to us!

Showing 5 reviews of 46 Read all reviews

MeltingSpot FAQs

Below are some frequently asked questions for MeltingSpot.

MeltingSpot offers the following pricing plans:

  • Starting from: €99.00/year
  • Pricing model: Subscription
  • Free Trial: Available

MeltingSpot has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

MeltingSpot supports the following languages:

English, French, German

MeltingSpot supports the following devices:

MeltingSpot integrates with the following applications:

HubSpot CRM, Webhook Relay, Zapier

MeltingSpot offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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