MatrixCare Senior Living Facility

High availability of the software, minimal downtime for upgrades. They are always current on all medicaid rules / regulations.

System is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult.

The support we have received from the Brightree team during our training and implementation process has been great. The best thing about this product from an inpatient hospice standpoint is the ability to document in the Agency Front Office via the internet site. From a home hospice standpoint, this system also gives the clinician the ability to document in the CPOC software, which does not require internet access. We provide both inpatient and home hospice services, so the ability for clinicians to view patient documentation from both divisions is very beneficial. This ability can also be limited depending on the user, if needed. The securities that the Brightree Software system provides are very efficient. Also, the Communicate tool, which is a HIPAA-compliant messaging tool in that can be downloaded on your iPhone or Android has been very beneficial.

As far as inpatient hospice, there are definitely some improvements that could be made to this software. However, Brightree has been great with helping us problem solve, as well as trying to make these improvements in the system happen on their end.

I do not like any of the functionality of Matrix care

I do not like any part and it is difficult to navigate

The financial stability and innovative culture of Brightree have accelerated the development of their EMR product into a leading edge cloud-based solution.

The future iterations of the Brightree EMR solution need to integrate more seamlessly with some of the other major software vendors in the healthcare vertical. This integration is critical in the areas of disease management, telemedicine, and data analytics. The scheduling component is by far the weakest area of the Brightree EMR product.

Brightree has increased our compliance while decreasing the repetitive tasks we were previously performing. All information is entered once, and both the field and office teams are always up-to-date and seeing the same information. The implementation phase came with more support than you could imagine. They held our hands until we were fully up, running, and comfortable in the system.

Ongoing support has not been as helpful; we have been waiting too long on a few billing issues.