RocketRez
About RocketRez
RocketRez is a cloud based POS system and reservation platform built specifically for high volume Tour and Attraction venues. Our fully integrated platform handles every aspect of your business, including online sales, ticketing, photos, private events and much more.
Our cloud point of sale brings all your sales channels and touch-points into one easy to use platform. Keep in touch with customers before, during, and after with our built-in CRM, SMS and email systems.
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- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A Great All in One Solution
Reviewed on 2024/05/28
Pros
RocketRez has been a game-changer for our business with its versatile ticketing software. The integration with third-party platforms like Viator has streamlined our ticket sales, making our offerings accessible to a wider audience. The ability to purchase tickets online has greatly enhanced customer convenience and boosted our sales.
What sets RocketRez apart is its comprehensive capability to handle ticketing, retail, and food and beverage sales all in one platform. This all-in-one solution simplifies our operations, saving us time and reducing complexity. Additionally, the robust reporting and analytics tools provide valuable insights, helping us make informed decisions.
Their incredible customer service deserves special mention—they are always prompt and helpful whenever we need assistance.
Overall, RocketRez has improved our efficiency and customer experience, making it an indispensable tool for our business. Highly recommended!
Cons
While RocketRez offers many benefits, there are a few drawbacks we've encountered. Some steps in the system feel redundant, which can slow down our workflow. The reporting feature, though powerful, could benefit from more customization options to better suit our specific needs. Additionally, updates occasionally introduce unwanted changes to existing products and payment setups, causing disruptions that require time to resolve. Despite these issues, RocketRez remains a valuable tool, but there's room for improvement.
- Industry: Museums & Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
All in One Service
Reviewed on 2024/05/24
I have found that RocketRez has been an easy platform to use and learn. There are some features...
I have found that RocketRez has been an easy platform to use and learn. There are some features like coupons that require multi-steps that can cause some grief. Overall, I think it offers an array of tools. When we first started it was very difficult to set up as most of the examples were based on boating or wedding companies. Where ours in more complex in our offerings.
Pros
Coming from a complex company, we are very fortunate to be able to use a singular platform to run both our giftshop, in person POS system, and online sales platform.
Cons
The reporting side of the platform has been a flaw for us, this is due to it not pulling the correct numbers and miscounting our revenues. I do believe we could limit some of these miscalculations if our system was fully set up to meet our needs.
- Industry: Museums & Institutions
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Rocket Rez Review June 2024
Reviewed on 2024/06/07
Software that does core activities (booking/processing) well but has limitations with customer...
Software that does core activities (booking/processing) well but has limitations with customer facing design. Next to no true CRM functions found in other timed attendance solutions
Pros
Zero issue with booking and credit card procession
Cons
Limited custom financial routine reporting
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
RocketRez is the BEST!
Reviewed on 2024/05/24
The BEST! Amazing! Wonderful in all categories.
The BEST! Amazing! Wonderful in all categories.
Pros
The ease of going from an older program to RRZ was amazing! Getting started with RRZ made everything much easier in so many departments.
Cons
That is wasn't developed sooner! We wasted money on other products that never did it "all". We were using 3 programs to do the job of just RRZ!
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
RocketRez Review
Reviewed on 2024/05/29
The customer service team at RocketRez is fantastic, and our overall experience with them has been...
The customer service team at RocketRez is fantastic, and our overall experience with them has been very positive.
Pros
RocketRez is one of the only systems that allows us to process reserved ticketing, general ticketing, walkup POS sales, and manage our Shop inventory. We all really appreciate having one system that can handle all of these needs.
Cons
The reporting out of RocketRez needs some work, but I know they current team is actively working on that in 2024/5. I look forward to seeing the results of that work.
RocketRez FAQs
Below are some frequently asked questions for RocketRez.Q. What type of pricing plans does RocketRez offer?
RocketRez offers the following pricing plans:
- Starting from: US$15,000.00/year
- Pricing model: Subscription
- Free Trial: Not Available
We are able to accommodate flexible pricing options that work best for your operation. Talk to our sales team to find a solution that works for you.
Q. Who are the typical users of RocketRez?
RocketRez has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RocketRez support?
RocketRez supports the following languages:
English
Q. Does RocketRez support mobile devices?
RocketRez supports the following devices:
Q. What other apps does RocketRez integrate with?
RocketRez integrates with the following applications:
Affirm, Cardknox, Google Analytics 360, Google Pay, HubSpot CRM, Mailchimp, PayPal Checkout, Rezdy, Shift4, Stripe, TourOpp GO, Twilio, Virtuous
Q. What level of support does RocketRez offer?
RocketRez offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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Museum Software
