Motadata ServiceOps

Motadata ServiceOps
About Motadata ServiceOps
Motadata ServiceOps is an IT service management (ITSM) solution built on the proprietary DFIT (Deep Learning Framework for IT Operation). It empowers IT teams to rapidly adopt changes across the board.It offers capabilities like intelligent automation, NLP-powered virtual agents, and enterprise service management, among other things.
Key benefits of Motadata ServiceOps
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool to monitor networks.
Reviewed on 2018/04/04
Pros
ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.
Cons
ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.
- Industry: Warehousing
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Log your Service
Reviewed on 2024/04/18
Seamless Integration Capabilities: Users find that Motadata ServiceOps seamlessly integrates with...
Seamless Integration Capabilities: Users find that Motadata ServiceOps seamlessly integrates with other tools, enhancing workflow automation.
Pros
The platform offers robust features for data management and powerful analytics, enabling organizations to streamline their IT operations.
Cons
User-Friendly Interface: Users appreciate the user-friendly interface that makes navigation and interaction with the platform efficient.
Alternatives Considered
FreshserviceReasons for Switching to Motadata ServiceOps
it’s essential to consider individual organizational needs and requirements when evaluating IT service management platforms. Alternatives like Freshservice, ManageEngine Endpoint Central, ServiceNow IT Service Management, and NinjaOne (formerly NinjaRMM) have also received positive reviews and may be suitable for different contexts1.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Motadata EMS
Reviewed on 2018/08/24
Pros
Easy of use.
GUI
KPI for over all infrastructure.
Cons
Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Motadata Asset management
Reviewed on 2024/11/18
Pros
Motadata ServiceOps offers a user-friendly dashboard and detailed asset tracking for effective IT asset management. It also generates insightful reports to improve operational efficiency
Cons
difficult to install the Motadata Agent on MAC devices. Also, locating and deleting assets in the console
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Enhancing IT Operations with Intelligent Automation
Reviewed on 2024/07/03
Overall, Motadata ServiceOps is a robust and comprehensive ITSM solution that offers significant...
Overall, Motadata ServiceOps is a robust and comprehensive ITSM solution that offers significant benefits through intelligent automation, AI capabilities, and a user-friendly interface. However, it also presents challenges in terms of initial setup complexity, performance issues, and cost considerations. Despite these drawbacks, its strengths in enhancing operational efficiency, proactive incident management, and collaboration make it a valuable tool for managing IT services effectively.
Pros
Workflow Automation: The platform leverages AI and intelligent automation to streamline workflows and reduce manual intervention. This includes automated ticket categorization, intelligent routing, and automated patch management, which significantly enhance operational efficiency and reduce human error.
Cons
The initial setup of Motadata ServiceOps can be complex and time-consuming, requiring a steep learning curve for new users. This can be challenging for organizations without dedicated IT staff or those with limited technical expertise.
Motadata ServiceOps FAQs
Below are some frequently asked questions for Motadata ServiceOps.Q. What type of pricing plans does Motadata ServiceOps offer?
Motadata ServiceOps offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Please contact Motadata for details.
Q. Who are the typical users of Motadata ServiceOps?
Motadata ServiceOps has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Motadata ServiceOps support?
Motadata ServiceOps supports the following languages:
English
Q. Does Motadata ServiceOps support mobile devices?
Motadata ServiceOps supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Motadata ServiceOps integrate with?
We do not have any information about what integrations Motadata ServiceOps has
Q. What level of support does Motadata ServiceOps offer?
Motadata ServiceOps offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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