Motadata ServiceOps

4.6 (50)
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IT service management platform to adopt digital changes

About Motadata ServiceOps

Motadata ServiceOps is an IT service management (ITSM) solution built on the proprietary DFIT (Deep Learning Framework for IT Operation). It empowers IT teams to rapidly adopt changes across the board.It offers capabilities like intelligent automation, NLP-powered virtual agents, and enterprise service management, among other things.


Key benefits of Motadata ServiceOps

  • Quick access to internal services by the employees.
  • Improves productivity across the enterprise.
  • Reduce MTTR using end-to-end Automation in a multivendor ecosystem.
  • Efficiently manage the end-to-end lifecycle of assets centrally.
  • Reduce cost by optimizing Software license management.
  • Perform new patch deployment across a network at scale.

  • Images

    Motadata ServiceOps Software - Asset Management in ServiceOps
    Motadata ServiceOps Software - Change Management in ServiceOps
    Motadata ServiceOps Software - Incident Management in ServiceOps
    Motadata ServiceOps Software - Knowledge Management in ServiceOps
    Motadata ServiceOps Software - Problem Management in ServiceOps
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    Motadata ServiceOps Software - Asset Management in ServiceOps
    Motadata ServiceOps Software - Change Management in ServiceOps
    Motadata ServiceOps Software - Incident Management in ServiceOps
    Motadata ServiceOps Software - Knowledge Management in ServiceOps
    Motadata ServiceOps Software - Problem Management in ServiceOps

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    Reviews

    Overall rating

    4.6 /5
    (50)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.5/5
    Customer Support
    4.5/5

    Already have Motadata ServiceOps?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 50
    Gaurav
    Gaurav
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great tool to monitor networks.

    Reviewed on 2018/04/04

    Pros

    ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

    Cons

    ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

    Dharmesh
    Overall rating
    • Industry: Warehousing
    • Company size: 201–500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Log your Service

    Reviewed on 2024/04/18

    Seamless Integration Capabilities: Users find that Motadata ServiceOps seamlessly integrates with...

    Seamless Integration Capabilities: Users find that Motadata ServiceOps seamlessly integrates with other tools, enhancing workflow automation.

    Pros

    The platform offers robust features for data management and powerful analytics, enabling organizations to streamline their IT operations.

    Cons

    User-Friendly Interface: Users appreciate the user-friendly interface that makes navigation and interaction with the platform efficient.

    Alternatives Considered

    Freshservice

    Reasons for Switching to Motadata ServiceOps

    it’s essential to consider individual organizational needs and requirements when evaluating IT service management platforms. Alternatives like Freshservice, ManageEngine Endpoint Central, ServiceNow IT Service Management, and NinjaOne (formerly NinjaRMM) have also received positive reviews and may be suitable for different contexts1.
    Jaykumar
    Jaykumar
    Overall rating
    • Industry: Telecommunications
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Motadata EMS

    Reviewed on 2018/08/24

    Pros

    Easy of use.
    GUI
    KPI for over all infrastructure.

    Cons

    Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher.

    Sai Kumar
    Overall rating
    • Industry: Real Estate
    • Company size: 501–1,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Motadata Asset management

    Reviewed on 2024/11/18

    Pros

    Motadata ServiceOps offers a user-friendly dashboard and detailed asset tracking for effective IT asset management. It also generates insightful reports to improve operational efficiency

    Cons

    difficult to install the Motadata Agent on MAC devices. Also, locating and deleting assets in the console

    Pratik
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Enhancing IT Operations with Intelligent Automation

    Reviewed on 2024/07/03

    Overall, Motadata ServiceOps is a robust and comprehensive ITSM solution that offers significant...

    Overall, Motadata ServiceOps is a robust and comprehensive ITSM solution that offers significant benefits through intelligent automation, AI capabilities, and a user-friendly interface. However, it also presents challenges in terms of initial setup complexity, performance issues, and cost considerations. Despite these drawbacks, its strengths in enhancing operational efficiency, proactive incident management, and collaboration make it a valuable tool for managing IT services effectively.

    Pros

    Workflow Automation: The platform leverages AI and intelligent automation to streamline workflows and reduce manual intervention. This includes automated ticket categorization, intelligent routing, and automated patch management, which significantly enhance operational efficiency and reduce human error​.

    Cons

    The initial setup of Motadata ServiceOps can be complex and time-consuming, requiring a steep learning curve for new users. This can be challenging for organizations without dedicated IT staff or those with limited technical expertise​.

    Showing 5 reviews of 50 Read all reviews

    Motadata ServiceOps FAQs

    Below are some frequently asked questions for Motadata ServiceOps.

    Motadata ServiceOps offers the following pricing plans:

    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Please contact Motadata for details.

    Motadata ServiceOps has the following typical customers:

    11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Motadata ServiceOps supports the following languages:

    English

    Motadata ServiceOps supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Motadata ServiceOps has

    Motadata ServiceOps offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

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