SaffireTix

About SaffireTix
SaffireTix is a ticketing solution that helps event managers, venues, and travel destination planners streamline processes related to contactless ticketing, sales tracking, gates monitoring, digital marketing, and more. It allows staff members to design white-labeled websites with custom content in multiple languages, such as English, French, German, Indonesian, Spanish, Thai, and more.
SaffireTix enables team members to utilize the BlastPass module to collect contactless payments, refill wristbands, manage alcohol services, and refund unused credits.
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- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love, Love, LOVE Saffire!
Reviewed on 2023/02/14
I cannot even put into words how much I love Saffire. The platform is not only so beautiful, but so...
I cannot even put into words how much I love Saffire. The platform is not only so beautiful, but so easy to learn and use. While many website companies have so much going on you can't wrap your head around it, Saffire's system is right to the point and very user friendly for those who aren't as advanced with technology. Our website looks incredible and their design team did not hold back. Not only do we love the product, but I could not be more thankful to the team behind Saffire. Everyone is so unbelievably kind, easy to work with, helpful, and willing to do what it takes to help you succeed. Any question we've ever had has been answered and with a quick turnaround. Saffire is everything that you want your partner to be - if you haven't gotten started with them, WHAT ARE YOU WAITING FOR?
Pros
Saffire is extremely user friendly for even the least tech savvy employees that we have. The team helped us entirely customize our website. Making products and creating pages are right to the point and completely organized. You can manipulate exactly what you need from reporting. We can see everyone that views our page and how it translates to sales. What isn't there to love??
Cons
Nothing! Only "problem" is having to copy new products over year to year for each event. Not an issue - just a tedious task if I have to answer something here :)
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Saffire is the best ticketing system on the market.
Reviewed on 2024/09/06
We have used Saffire for our fair for several years and it has truly streamlined the way our...
We have used Saffire for our fair for several years and it has truly streamlined the way our patrons are able to obtain their tickets at our gates and online. It has taken a lot of headaches off the table.
Pros
The quality and ease of the system make use a breeze and the support team is outstanding in communication and product knowledge. I would not consider any other ticketing system.
Cons
There is absolutely nothing the comes to mind to answer this question.
Alternatives Considered
Adobe AcrobatReasons for Choosing SaffireTix
for the availability of reports and general ticket management and trackingSwitched From
Square PaymentsReasons for Switching to SaffireTix
The support of staff including very quick responses to any questions and ease of system use make ticketing very easy and functional.- Industry: Entertainment
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 2025/01/29
This was our first event using SaffireTix. The setup was easy to understand and our customer...
This was our first event using SaffireTix. The setup was easy to understand and our customer service rep was fantastic. The communication was out of this world. I would recommend this site to anyone throwing an event.
Pros
We truly appreciated how easy it was for our users to access the app. Once they scanned the code, it was game on.
Cons
With this being our first event using SaffireTix, we truly didn't experience any issues.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Mobile Responsiveness and Transparency
Reviewed on 2020/05/14
Everyone is very quick to respond to inquiries, provide detailed insight and solutions for...
Everyone is very quick to respond to inquiries, provide detailed insight and solutions for addressing any issues, comments, or concerns and for the most part, the layout of everything is fairly user-friendly. Your team is very approachable and I appreciate all that they do! Notes that did not fit above: It does seem inconsistent in the process of updating dates of events year to year, some events allow me to adjust the date in the quick edit portion others I have to go into the page and edit the item on the page. Now that I know I need to edit the item on the page to get the date to appear appropriately that is not an issue, but that took over a year to figure out. I am guessing there are some people that simply unlist the event and build it all over again. I would also suggest figuring out a better color code system/naming when it comes to unlisted events and removing products from page (i.e. for unlisted events the block goes grey but still says "listed" I believe it should be grayed out and state "unlisted" / when it comes to removing a product from a particular page it may be less scary to a user to replace that terminology with "remove" versus the current "deactivate" which makes it seem like you are deactivating the entire product from the entire website.
Pros
I like the ability to dive into the backend of the fair's website to make edits quickly without relying/waiting on someone else. I am able to make the changes I need, when I need and they are immediately made/seen on the live site.
Cons
The lack of mobile responsiveness and the lack of transparency in convenience fees to the customer. I would like to see the ecommerce portion of the site flow smoother from a mobile responsive standpoint and would love to see the convenience fee/etc pulled up into the main blue portion of the checkout where the customer sees the products they are purchasing. Our number one complaint regards the convenience fees, with half complaining about the fees themselves and the other half claiming we "snuck" them in/weren't honest with the fees (we do have disclaimers all over the website, social media and email communcation).
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Saffire Review
Reviewed on 2024/10/17
My experience has been very positive and can't say enough about the wonderful customer service.
My experience has been very positive and can't say enough about the wonderful customer service.
Pros
Great Customer service. Always only a phone call or email away. Quick to respond to concerns and they work diligently to correct the issue.
Cons
The frustrations with their rental equipment.
SaffireTix FAQs
Below are some frequently asked questions for SaffireTix.Q. What type of pricing plans does SaffireTix offer?
SaffireTix offers the following pricing plans:
- Starting from: US$1.00/year
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of SaffireTix?
SaffireTix has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SaffireTix support?
SaffireTix supports the following languages:
English
Q. Does SaffireTix support mobile devices?
SaffireTix supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does SaffireTix integrate with?
SaffireTix integrates with the following applications:
Constant Contact
Q. What level of support does SaffireTix offer?
SaffireTix offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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