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description: Learn how SapphireOne can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
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title: SapphireOne Reviews, Prices & Ratings | GetApp South Africa 2026
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# SapphireOne

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> SapphireOne, based in Sydney, Australia, is a leading provider of a comprehensive ERP solution designed to streamline and enhance your organisations operations. We specialise in delivering a bespoke solution free from third-party cloud reliance, tailored to meet the unique needs of all organisations
> 
> Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of SapphireOne

Data Sovereignty and Security: SapphireOne's 100% on-premises solution ensures your organisation maintains complete control over its data, crucial for industries prioritising data security and privacy. This approach eliminates reliance on external cloud services, reducing potential vulnerabilities and ensuring compliance with strict data sovereignty requirements.

Real-Time Access and Mobility: The SapphireOne Web Pack allows access to live data from any internet-enabled device, facilitating seamless management of operations like point-of-sale and inventory management. This ensures critical business information is always accessible, enabling informed decision-making and efficient operations regardless of location.

Customisation and Flexibility: SapphireOne offers extensive customisation options, including permission-based access controls, allowing you to tailor the software to meet your organisations specific needs. This flexibility ensures precise management of data visibility and editing rights, aligning functionality with your operational requirements.

Comprehensive Financial Management: SapphireOne's Accounts mode provides a complete suite of financial management tools, including Accounts Receivable, Accounts Payable, General Ledger, and Accounts History. These features enable meticulous financial reporting and compliance, providing insights needed for effective financial management and strategic decision-making.

Efficient Inventory Management: SapphireOne's Inventory mode streamlines product inventory, sales, purchasing, and distribution processes. The inclusion of Manufacturing Bill of Materials (BOM) and import costing tools enhances your ability to manage complex supply chains, ensuring optimised inventory levels and controlled costs.

Advanced Project Management: SapphireOne's Job Projects mode offers comprehensive project management and job costing capabilities, including timesheets, resource allocation, budgeting, Gantt charts, and financial reporting. This feature allows your organisation to visualise project tasks in a timeline, track progress, and allocate resources efficiently.

Streamlined Payroll and HR Functions: SapphireOne simplifies payroll processing and human resources management with its Payroll/HR mode, automating tax calculations and managing HR functions such as employee data and benefits administration. This automation reduces administrative burdens and ensures compliance with regulatory requirements.

Robust Business Intelligence Tools: SapphireOne's Management mode provides powerful business intelligence tools for customisable reporting, data analysis, and key performance indicators (KPIs). These tools enable your organisation to gain valuable insights into operational performance and make data-driven decisions.

Scalability and Support: SapphireOne is designed to scale with your organisation, supporting an unlimited number of companies and Web Pack users. The dedicated Australian-based support team ensures prompt issue resolution, while an extensive online Knowledge Base offers self-service assistance.

Integrated CRM and Document Management: SapphireOne includes CRM capabilities to manage client interactions and drive sales growth, with optional soft phone functionality. The integrated Document Management System (DMS) enables efficient management of documents and digital media, enhancing collaboration across your organisation.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 6 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: SapphireOne
- **Location**: Sydney, Australia
- **Founded**: 1986

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Per year maintenance fee
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 37 more

## Features

- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Audit Management
- Audit Trail
- Automatic Billing
- Bank Reconciliation
- Bid Management
- Bill of Materials
- Billing & Invoicing
- Bills of Material

## Integrations (16 total)

- Anaconda
- BigCommerce
- Channel Benchmarking
- EasyPost
- ExchangeRate-API
- Mailchimp
- OANDA
- Pacific
- PayPal
- Progress MOVEit
- SPS Commerce
- Shopify
- Stripe
- WooCommerce
- Xe

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Distribution Accounting Software](https://www.getapp.za.com/directory/2547/distribution-accounting/software)

## Related Categories

- [Distribution Accounting Software](https://www.getapp.za.com/directory/2547/distribution-accounting/software)
- [Project Accounting Software](https://www.getapp.za.com/directory/3499/project-accounting/software)
- [ERP Systems](https://www.getapp.za.com/directory/322/enterprise-resource-planning-erp/software)
- [Accounting Software](https://www.getapp.za.com/directory/236/accounting/software)
- [Engineering Accounting Software](https://www.getapp.za.com/directory/2759/engineering-accounting/software)

## Alternatives

1. [Acumatica Cloud ERP](https://www.getapp.za.com/software/44/acumatica-cloud-erp) — 4.4/5 (243 reviews)
2. [Sage Intacct](https://www.getapp.za.com/software/10360/intacct) — 4.3/5 (608 reviews)
3. [QuickBooks Enterprise](https://www.getapp.za.com/software/115227/quickbooks-enterprise) — 4.5/5 (20613 reviews)
4. [NetSuite](https://www.getapp.za.com/software/9137/netsuite) — 4.2/5 (2003 reviews)
5. [Sage X3](https://www.getapp.za.com/software/1320/sage-x3) — 4.4/5 (107 reviews)

## Reviews

### "Sapphire One - Not for the faint hearted but worth the effort" — 4.0/5

> **Don** | *18 February 2017* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: 1. Logical
2. Reliable
3. Disciplined with strong audit and security controls.
4. Flexible
5. Constantly evolving functionality.
6. Prompt, effective support.
> 
> **Cons**: 1. Some functions such as the hire, training and online shop require further refinement to meet the particular needs of our business. In these instances, we have been able to establish effective lines of communication between Sapphire One and the supplementary programs we use.
2. Development of the Sapphire One software to meet your specific requirements (customizing), attracts not only a development cost (which is understandable) but also an ongoing annual fee of 25% of that cost. This ongoing fee continues to restrict the amount of customisation we are prepared to sanction.
> 
> As a small "niche products" retailer/wholesaler, we wanted a software package that would integrate all of our accounting and sales functions, that was relatively simply to operate, but had sufficient underlying sophistication to meet the needs of a growing and diversifying business.
Initially, we wondered whether we had made the right choice, but as the software evolved and as our appreciation of its capabilities grew, those fears were put to rest. Apart from the sale of products through our showroom, our company provides Technical support, delivers classroom style training programs, has an equipment hire service and an online shop. Sapphire one accommodates these activities either directly or in tandem with supplementary software.
We are now totally dependant on Sapphire one for the daily conduct and the effective management of our business.

-----

### "Best Mac OS ERP Accounting Software in the market" — 5.0/5

> **James** | *09 February 2017* | Wholesale | Recommendation rating: 9.0/10
> 
> We have been a SapphireOne user since 1995. As a family business I am constantly reviewing the market looking at various business solutions and to date we have not seen anything in the market that even comes close to comparing to SapphireOne and the Sapphire Webpack.

We have deployed this application in our business worldwide. What we find as a standout with this application, is the unique working relationship we have with their development team.

We are regularly making requests for additional features and functions in both the client server product and the web product and the development team implement our requests in an extremely timely manner.

The features included as standard make SapphireOne fantastic value - Microsoft Excel link, warehousing and sales rep functionality with barcode scanning and iPhone/iPad integration, advanced document management (paperless office\!), runs on Mac and/or Windows, Payroll, and much more.

-----

### "Flexible enough to accommodate almost every need in our organisation" — 5.0/5

> **Anwar** | *28 July 2018* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10
> 
> **Pros**: It is an adaptable and flexible product which is very important as it gives the functionality for the range of activities we have to monitor and record. The SapphireOne ERP Accounting system is very dynamic as it is capable of gathering data from various areas of our garments business. It encompasses entire operational landscape for our company which provides us the scope to access all information in terms of sales, purchase, order management, inventory and many others.
> 
> **Cons**: Since the system is continuously updating, you would need to make sure that you keep updated with the software. Saying that, their support team is always ready to provide assistance in this regard.
> 
> It has a stable platform and is user friendly. Make sure you use their training program which will save your time and make your job easier.

-----

### "SapphireOne is worth the investment" — 5.0/5

> **Alison** | *22 May 2017* | Recommendation rating: 9.0/10
> 
> **Pros**: It is  a convenient and robust solution with all the features to cover our needs as Timber Wholesalers and Timber Moulding Specialists.  SapphireOne support team delivers excellent customer service , addressing all concerns and issues with prompt attention.
> 
> **Cons**: The vastness of SapphirOne's capabilities can sometimes be overwhelming  for new users, but the program being complex is not necessarily complicated and  they  are more than willing to assist new staff.
> 
> We have been using their software for many years and it is always progressive.  Its diversity has been great for creating a central source for ALL our accounting needs.   We have found it to be an excellent solution for all our ERP, Accounting, CRM needs.  So we don't need any third party support to supplement  our requirements

-----

### "Feature Rich Program" — 5.0/5

> **Danielle** | *27 February 2019* | Farming | Recommendation rating: 7.0/10
> 
> **Pros**: Comes with everything out of the box -- financials, project management, warehouse management, almost everything -- you name it and it's probably there. They allow multi-entity and multiple currency.
> 
> **Cons**: Connecting via the web or using mobile devices is very limited. I guess it's because it's not a cloud program, but it's a setback at times.

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## Links

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## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/sapphireone-1/> |
| en-AE | <https://www.getapp.ae/software/2058430/sapphireone-1> |
| en-AU | <https://www.getapp.com.au/software/2058430/sapphireone-1> |
| en-CA | <https://www.getapp.ca/software/2058430/sapphireone-1> |
| en-GB | <https://www.getapp.co.uk/software/2058430/sapphireone-1> |
| en-IE | <https://www.getapp.ie/software/2058430/sapphireone-1> |
| en-NZ | <https://www.getapp.co.nz/software/2058430/sapphireone-1> |
| en-SG | <https://www.getapp.sg/software/2058430/sapphireone-1> |
| en-ZA | <https://www.getapp.za.com/software/2058430/sapphireone-1> |

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