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eTollFree

eTollFree

4.6 (29)
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Predictive dialer software for call centers
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About eTollFree

eTollFree is a predictive dialer software designed to help businesses record calls and control contact center operations. The platform offers a customizable campaign management feature, which enables managers to automatically call phone numbers available for different leads.

Administrators can measure key performance indicators (KPIs) and track progress across ongoing campaigns on a unified interface. eTollFree also allows teams to distribute contacts among multiple agents using the automatic call distribution functionality.

Images

eTollFree Software - eTollFree inbound group
eTollFree Software - eTollFree Dialing settings
eTollFree Software - eTollFree add phone
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Starting Price

US$130.00
month
US$119.00
month

Pricing Options

Free version
Free trial
Free version
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Features

23
123

Integrations

No integrations found
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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.6 /5
(29)
Value for Money
4.6/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.1/5

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Showing 5 reviews of 29 Read all reviews
Showing 5 reviews of 29
Rich
Rich
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LNR Properties Review of ETollFree

Reviewed on 2018/09/29

I haven't had any problems with ETollFree. the number has always worked without any interruptions...

I haven't had any problems with ETollFree. the number has always worked without any interruptions of service.

Pros

The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.

Cons

I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.

Response from eTollFree

We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback!

AJ
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Service matters

Reviewed on 2020/12/04

Our objective was to manage multiple blended lines of business as a service provider ourselves...

Our objective was to manage multiple blended lines of business as a service provider ourselves using this technology to support our clients. Without prompt knowledgeable support you end up with downtime,, missing or inoperative call routing, incorrect or improperly performing call greetings, and in a virtual call center environment eny of these flaws can do damage, but combined they can be fatal.

Pros

the software is ROBUST and has all of the features (and more) that you could ask for.

Cons

You cannot use the features because there are so many that have impacts on so many more that configuration is akin to a labryinth of mythic call center proportions. You end up becoming dependent on support from eTollFree and that is where your fate becomes sealed. To call their ticket taking process support would be to give it too much credit. Someone takes tikcets and they sit around for a while and then you follow back up and they say its done when nothing is done. then you open a new ticket and start the cycle again.

Alternatives Considered

Five9

Reasons for Choosing eTollFree

Enhanced features

Switched From

Five9

Reasons for Switching to eTollFree

Startup costs and overrall pricing
Verified Reviewer
Overall rating
  • Industry: Biotechnology
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

eTollFree is mediocre but we accepted that for the price. When they raised their prices, they...

Reviewed on 2024/11/13

I've been with eTollFree for over 4 years and I give them one single star for pricing. After they...

I've been with eTollFree for over 4 years and I give them one single star for pricing. After they updated their TOS which I disagreed to, they refused to refund my money.

You must pre-load your account, and naturally you would load plenty at once for convenience and to limit service charges. However, eTollFree will refuse to refund your money if you loaded it more than 90 days ago.

They robbed me. Be very wary of the customer reviews on here, I do not believe most of them can be real after my 4+ year experience.

Pros

The 99c pricing for a toll free number was enticing. The call forwarding worked most of the time, and this feature specifically was straightforward to setup and use.

Cons

Service interruptions, poor customer service, bad UI design, and TOS changes. The fax feature also did not work for more than two years.

Jozef
Jozef
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product for value

Reviewed on 2019/01/15

Pros

availability and easy to use is the most important to me.

Cons

It doesn't have a voip app that comes on the iPhone.

Response from eTollFree

We appreciate your kind words, Jozef. Thank you for being a valued client.

Please contact me to discuss apps that integrate with our eDialer for iphone and android.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of use

Reviewed on 2018/09/28

Pay only for what you use.

Pay only for what you use.

Pros

Cost is quite low and only pay as you need.

Cons

Nothing. Very predictable and easy to us.

Response from eTollFree

Thank you, we are glad that you enjoy using our service.

Showing 5 reviews of 29 Read all reviews

eTollFree FAQs

Below are some frequently asked questions for eTollFree.

eTollFree offers the following pricing plans:

  • Starting from: US$130.00/month
  • Pricing model: Subscription
  • Free Trial: Available

eTollfree offers unlimited agents and extensions for just $99/month!

eTollFree has the following typical customers:

2–10

eTollFree supports the following languages:

English

eTollFree supports the following devices:

We do not have any information about what integrations eTollFree has

eTollFree offers the following support options:

Chat

Related categories

See all software categories found for eTollFree.

Folder icon Online Meeting Software
Folder icon Call Centre Software
Folder icon Predictive Dialer Software