PCC

(We have used the Practice mgt software since 2007 and the EHR since 2015)

Understands the needs of Pediatricians. Most EMR companies focus on the bulk of the market- adult medicine. PCC has pediatric specific growth charts (preemie and Down syndrome) and tracks VFC vs privately purchased vaccines very well- multiple choices for different funding sources for vaccines. Scanning of 2D vaccine barcode has dramatically reduced vaccine documentation errors. Amazing dashboard that allows easy visualization of clinical and financial performance for the benefit of "not that techie" clinicians- they compare your performance to national and regional benchmarks- very effective when your docs/staff says "we can't possibly do that" to show them how many people can and do. (eg, HPV Up to date rate by 13 AND by 17 yo; developmental screening; dental varnish)
PCC is also privately held and is a benefit corporation- which leads to very different behavior from the publicly held companies that are constantly playing games to meet the expectations of Wall Street. They also did a remarkable job when COVID19 hit in March 2020 rapidly developing improvements- tracking our uptake and payment of telemedicine, predicting our cash flow based on charges after everything fell off a cliff.

Not being able to autogenerate 3 months of ADHD eRxs- but that is being fixed in an update soon!

PCC is the right tool for the job. As a pediatrician, I do not need a multi-tool of an EHR. I need an EHR that is focused on the care of children - growth charts, immunizations, communication with parents. That's what I get with PCC on the software side. But, as implied in my title, PCC is so much more than software. The company is committed to the success of my practice and their products show it. They provide amazing customer support, a community of like-minded pediatricians and practice managers, a dashboard that lets me make decisions about my practice both clinically and financially and practice management consulting and support that is unequaled.

PCC EHR has been evolving over the years that we've been using it. Frequent updates and additional features have improved the product considerably over the past 4 years that we've been using it.

PCC eRx is phenomenal. It is so user-friendly and is great for tracking prescription statuses. It's simple to use and serves its purpose well. Also, the dashboard for displaying analytics and visually seeing where your practice stands is a very useful tool. Their patient portal is user-friendly and easily accessible as well. But aside from those features, there isn't really anything exceptional about this software.

I don't like that you cannot multi-task in this system. You can only have one chart open at a time and must complete any notes or tasks before assisting another patient in the office or on the phone. Confirmations are not integrated into appointment details and have to be manually pulled from a report on the 'dark side' of PCC. Which is basically the side of PCC where they still do old school coding from the 90's. There are no tabs, everything is just one big long page, which isn't my favorite. Insurance will validate within the system, but it won't expire the policy if it is inactive. It is the same if a patient's copay changes for the new year, but they have the same insurance. You have to add a whole new insurance and claims address with the updated copay, expire the old policy, and attach the new one. It is just missing a lot of features that are readily available on other platforms and should, in my opinion, be apart of integration. Processes are very manual and become very time consuming when you have high patient volume. They are constantly updating, but they are also very behind other software such as Epic, Athena and Office Practicum. There is no electronic check-in option, and PCC does not support the integrations of myChart or Phreesia for electronic check in and updates. Demographic information must be completed in the portal, saved from the portal, imported into the EMR system, filed, and then manually updated by office staff. It is not a simple process.