HiRUM Software Solutions

About HiRUM Software Solutions
HiRUM is a property management desktop software for the hospitality industry that also provides full property management and channel visibility through its partner-centric Channel Management System. HiRUM's cloud-based technology offers more features such as a an integrated channel manager, booking engine and mobile apps.
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Assistance regarding cyber virus
Reviewed on 2019/08/12
Daily input of bookings and end of month reports are exceptionally helpful to management.
The...
Daily input of bookings and end of month reports are exceptionally helpful to management.
The connection of hisite OTA has driven our occupancy from 70% to 90%+ over the past 2 years
Pros
very much adaptable to Resort Accommodation,and assistance given after a cyber attack.
Cons
no problems whatsoever, has all the bells and whistles we require to operate a 60 apartment building
Alternatives Considered
RMS CloudReasons for Switching to HiRUM Software Solutions
Locally present company with a strong business commitment and servicing of backup.Response from HiRUM Software Solutions, A Guesty Company
Hello Geoff,
Thank you for taking the time to leave a review. We are so glad you are happy with HiRUM, and even more glad to see your occupancy levels have increased over the past 2 years. It's great to see our support team was able to assist you so well after your unfortunate cyber attack. The HiRUM team are always striving to deliver exceptional customer service so it is great to see that all reflected in your review.
Thanks again Geoff!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Switching from RMS to Hirum
Reviewed on 2021/08/12
So far, excellent.
So far, excellent.
Pros
Very glad so far that we made the switch to Hirum Hisite from RMS. The Support has been 10/10. The Support Team understand english, are local and not off-shore. The system is far more simplified and user friendly and they do not charge you extra to assist with something like adding a new property which RMS did. In fact, RMS charged extra for any little thing they did.
Cons
The Booking Ledger is too busy and needs to be clear and easier to read.
Response from HiRUM Software Solutions, A Guesty Company
Dear Colette,
Thank you for taking the time to leave your positive review of HiRUM. The team are thrilled to hear they have assisted in making your transition to HiRUM effortless.
We are always striving to bring our clients the best software possible, and your feedback helps us to do this.
We are pleased that you have found HiRUM to be a good fit for your business and we look forward to continuing to work with you.
Kind Regards,
The HiRUM Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Big headache.
Reviewed on 2019/02/20
My parents use this for their hotel business and I'm actively looking to find an alternative for...
My parents use this for their hotel business and I'm actively looking to find an alternative for them because this software is a downright headache.
Pros
It has been made with a focus on management right properties. Integrates with third parties.
Cons
- Insanely glitchy
- Unintuitive, and many buttons don't even work; graphics look like they've come out of the 90s.
- Customer service only during work hours.
- Only works on Windows.
- Not cloud-based.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Software at its Best
Reviewed on 2021/09/06
Hirum software has enabled our business to work smarter rather than harder with the tools and...
Hirum software has enabled our business to work smarter rather than harder with the tools and mobile applications that cater for changes in our working environment, and in particular the challenges that COVID-19 thrust upon us. We have portability and flexibility that allows us to remotely service our guests and unit owners needs along with the tools to constantly measure, assess and benchmark our performance and adapt accordingly. Hirum are constantly looking at new and innovative ways in which we can better engage with our guests and owners alike, and in doing so allow our business to develop lasting relationships and build upon our success as an accommodation provider.
Pros
Easy of use, functionality, add-on capabilities with the front desk and maintenance Aps, the variety of reports capable of being generated that assist decision making and operational requirements, and ability to meet Office of Fair TradingTrust Account audit processes.
Cons
Not a negative but it would be advantageous to have an interface to the program that allows you to add in externally managed properties but controlled within the same program to allow more accurate reporting from an operational perspective. In other words, two rent rolls (one internal / one external) with Trust Account reporting capabilities but able to be shown as two entities rather than running 2 separate independent Hirum programs to manage these properties.
Response from HiRUM Software Solutions, A Guesty Company
Hi Karen,
Thank you so much for taking the time to leave such thorough feedback about our products and your experience. It is our aim to deliver products that assist in making our clients day to day operations that bit easier, and we are thrilled to hear that HiRUM has been able to do this for you.
Regarding the two rent rolls, this is absolutely something HiRUM can do provided they are running under the same trust account. The team mentioned they have been in touch with you and assisted you on this one, we're so glad to hear it's been a success.
We are very excited for the future of HiRUM, and we look forward to continuing to work with you along the way.
Thank you.
The HiRUM Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Functional System
Reviewed on 2021/07/12
I have used many Trust Accounting Systems in the past, Consol, REST, Easy Res, REIMaster to say a...
I have used many Trust Accounting Systems in the past, Consol, REST, Easy Res, REIMaster to say a few. We have now been using HiRUM for 5 years now and I have always said if you follow the daily reconcile banking steps you won't have to many issues, if any at all. I also check the Cross Referencer & Managers Summary regularly as well this makes for a very simple EOM and EOM Roll.
The most important thing is the support team. I am blown away by there professionalism and complete knowledge of HiRUM. If I do require some assistance they are more than happy help and I learn different things or ways to do what I need. Overall they are brilliant to talk to and discuss aspects of HiRUM plus nothing is to much trouble. Great team.
Pros
Great reporting system and the more I use the additional reports the better I like it.
Cons
I originally thought that HiRUM was very clunky and didn't enjoy using the system, that was because I didn't understand it very well. It took me a while to get to know it, but now I am enjoy using HiRUM.
Response from HiRUM Software Solutions, A Guesty Company
Dear Bill, Thank you for taking the time to leave such a positive review. We are honoured to have had you as a customer for the past 5 years and look forward to many more years to come. Our team is happy to hear they play a significant role in making your experience with HiRUM so memorable, so thank you for this valuable feedback.
We are thrilled to learn that you are making full use of the systems functionalities and additional reporting features, as we believe that every property deserves a tailor-made solution.
Thank you again for choosing HiRUM to look after your business and we look forward to continuing to make managing your property easier.
Kindest Regards,
The Team @ HiRUM Software Solutions
HiRUM Software Solutions FAQs
Below are some frequently asked questions for HiRUM Software Solutions.Q. What type of pricing plans does HiRUM Software Solutions offer?
HiRUM Software Solutions offers the following pricing plans:
- Starting from: A$200.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of HiRUM Software Solutions?
HiRUM Software Solutions has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does HiRUM Software Solutions support?
HiRUM Software Solutions supports the following languages:
English
Q. Does HiRUM Software Solutions support mobile devices?
HiRUM Software Solutions supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does HiRUM Software Solutions integrate with?
We do not have any information about what integrations HiRUM Software Solutions has
Q. What level of support does HiRUM Software Solutions offer?
HiRUM Software Solutions offers the following support options:
Email/Help Desk, Phone Support, Chat
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