Botsify

4.5 (22)
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Live chat and conversational AI solution

About Botsify

Botsify is a live chat solution that works 24/7. It enables businesses to delight their customers and improve their sales by engaging them in real-time, sending personalized messages, and assisting with bot assistance conveniently. Other than the normal email communication channels like Messenger, Website, Whatsapp, Instagram and email, Botsify also connects with Facebook Messenger and Skype to give you a complete holistic view of your customer communication but still provide instant customer support when they want it the most.


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Botsify Software - Botsify messages

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month

Pricing Options

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Reviews

Overall rating

4.5 /5
(22)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.5/5

Already have Botsify?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 22
Puneet
Puneet
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Botsify is an amazing AI chatbot building platform!

Reviewed on 2021/09/11

Botsify is an amazing no-code bot building platform that allows you to build a conversational...

Botsify is an amazing no-code bot building platform that allows you to build a conversational chatbot in less time. I love that I can easily create a chatbot for my Facebook page, website, and more. Also, the platform is super easy to use and a great choice for a beginner looking to create an automated chatbot.

Pros

I was looking for an AI chatbot so that I or someone from my team don't have to be present all the time to reply for customer queries, Botsify does that job quite well, I just have to create story blocks and media blocks based on my products and predicted queries, That's it, If you spend time and do this properly, you can replace human with a chatbot that is there as your company representative for 24x7x365. No one human can do that what AI chatbot can, 90% of the queries can be solved by bot, Botsify allows you to live chat as well, to take over the conversation anytime, The other good thing about botsify is that you can train your chatbot for new or predicted queries to answer better in the future. What I like most about Botsify is
• Various Prebuilt chatbot templates to choose from as a starting point
• Usability: Instinctive drag and drop feature helps you create a chatbot without coding.
• Can be used for multiple platforms: Facebook Messenger, WhatsApp, Skype, Telegram, Slack, SMS and Web Chat.
• Multilingual Support
• Ability to Live chat, If you want to replace bot with human anytime jump in the conversation to take over
• Detailed Analytics & reports
• Third-party integrations

Cons

Things that I would like botsify to improve in the future:
• UI/UX need lots of improvements
• Sometimes Chatbot takes time to load on the website

Alex
Alex
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

An Intuitive Chatbot Builder

Reviewed on 2021/05/19

Pros

I felt compelled to write this review. I've been intimidated by the idea of creating an AI chatbot because the task seems daunting. Immediately upon logging into Botsify, I felt calmed by their intuitive design and streamlined UI. This platform is very robust and has more functionality than I will need. However, I value the simplicity and ease of use with Botsify.

The builder enables you to upload a logo/avatar, welcome message, and colors very easily. This makes it feel like a branded chatbot immediately. Brand recognition and consistency are significant to my business, and Botsify nails it. Concerning the response options, they are near limitless but organized in a way that you can find or create the responses you need very quickly. Direct your visitor to a help page on your site, send them to a product page, or enable them to book an appointment. There are conditional redirects where if a visitor asks to speak with a human, you can direct that conversation to your inbox and answer via email. I'm very impressed with the options available and the ease of implementation. Also, there is a live test button that takes you to your bot to see the immediate changes - I love this! It makes training your chatbot a fun and easy experience.

Cons

Just like any technology, there is a learning curve with Botsify. Thankfully, they have a comprehensive training section and a fantastic setup wizard. I've even found their YouTube channel to be a great resource.

Karam
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

A Disappointing Experience with Botsify

Reviewed on 2023/07/26

very Bad

very Bad

Pros

I find nothing appealing about Botsify There's nothing I find particularly helpful

Cons

I regret to share that my recent experience with Botsify has been significantly below par, far from the standards of professionalism and efficiency one would expect from an established chatbot platform.From the outset, the user interface felt counterintuitive and complicated, a stark contrast to the ease and simplicity advertised. The learning curve was steep, and navigating through the features was more challenging than it should have been, contributing to a frustrating and inefficient experience.Moreover, the quality of customer service was quite underwhelming. Whenever I encountered issues or had questions, getting the support I needed was an uphill battle. Response times were far too slow, and when I did receive replies, they often lacked the necessary detail to resolve the issues at hand. Instead of feeling supported, I was left with the impression that their support team was unprofessional and insufficiently trained.As for the bot's performance itself, it seemed inconsistent and unreliable. It often misinterpreted user queries, which led to irrelevant responses and an overall subpar user experience. Despite numerous attempts at fine-tuning and adjusting parameters, the bot's performance remained erratic.In an era where customer service is paramount and artificial intelligence is at the forefront of technology, it's critical that businesses deliver efficient and reliable services. I had high hopes for Botsify, but unfortunately, the platform didn't live up to exp

Response from Botsify

[ATTENTION: So all those reading it]

The customer used the platform, we had everything he needed in the platform and then he forget to unsubscribe. Now because he needed a refund he threatened to write a review and here he is.

Captera won't remove this review. I request everyone who wants to dig into this case and authenticity of this review can get in touch with us.

Eddy
Eddy
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My experience with Botsify

Reviewed on 2023/06/08

As a content creator, my experience with Botsify was a game-changer! When I first started using...

As a content creator, my experience with Botsify was a game-changer! When I first started using Botsify, I was blown away by how easy it was to create and customize chatbots without any programming knowledge. The user-friendly interface made it a breeze to design conversational flows and set up automated responses.

Pros

Botsify keeps things simple and easy. You don't need to be a tech whiz to create your chatbot. With their drag-and-drop interface, you can design your bot's conversation flow in a jiffy. No headaches, just smooth sailing.

Cons

Botsify aims to be user-friendly, but let's be real, even the coolest platforms can have a learning curve. It's like picking up a new instrument—you need a little practice to rock it. Some users may found it took a bit of time to get into the groove and master all the features of Botsify.

Kemal
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best solution for business

Reviewed on 2023/09/16

a rational solution for businesses, fast feedback and instant and continuous response for customer

a rational solution for businesses, fast feedback and instant and continuous response for customer

Pros

live chat solution for businesses, our customers and improve your sales.Easy to use

Cons

interface can be improved , may have multi-language support

Showing 5 reviews of 22 Read all reviews

Botsify FAQs

Below are some frequently asked questions for Botsify.

Botsify offers the following pricing plans:

  • Free Trial: Not Available

Please contact Botsify for pricing details.

Botsify has the following typical customers:

51–200

Botsify supports the following languages:

English

Botsify supports the following devices:

Android (Mobile)

We do not have any information about what integrations Botsify has

Botsify offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Botsify.