---
description: Learn how HelpCenter can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpCenter Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Ticketing Systems](/directory/86/ticketing/software) > [HelpCenter](/software/2058814/helpcenter)

# HelpCenter

Canonical: https://www.getapp.za.com/software/2058814/helpcenter

> HelpCenter is a cloud-based helpdesk software used by thousands of businesses worldwide to manage their customer support, live chats and FAQs.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sharkbyte Inc.
- **Founded**: 2017

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Croatia, Cyprus, Denmark, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Italy, Japan, Lithuania, Malaysia and 17 more

## Features

- Autoresponders
- Chat/Messaging
- Contact Management
- Customizable Branding
- Email Management
- Knowledge Base Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Website Management

## Category

- [Ticketing Systems](https://www.getapp.za.com/directory/86/ticketing/software)

## Related Categories

- [Ticketing Systems](https://www.getapp.za.com/directory/86/ticketing/software)
- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)
- [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software)

## Alternatives

1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [Zoho Desk](https://www.getapp.za.com/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
3. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.getapp.za.com/software/132287/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Powerful for digitally driven world." — 5.0/5

> **Eliud** | *09 July 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly interface has made this tool intuitive and easy to navigate, ensuring that users whether customers or employees can quickly find the information or perform the tasks they need without frustration. Has a robust knowledge base that serves as a repository of information including FAQs, guides, tutorials and troubleshooting articles. This makes it searchable and well organized.
> 
> **Cons**: The cost should be checked. It is a little higher which inconveniences small scale users.
> 
> Well designed to improve customer service and enhance efficiency and reduce operational costs.

## Links

- [View on GetApp](https://www.getapp.za.com/software/2058814/helpcenter)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2058814/helpcenter> |
| de-AT | <https://www.getapp.at/software/2058814/helpcenter> |
| en | <https://www.getapp.com/customer-service-support-software/a/helpcenter/> |
| en-AE | <https://www.getapp.ae/software/2058814/helpcenter> |
| en-AU | <https://www.getapp.com.au/software/2058814/helpcenter> |
| en-CA | <https://www.getapp.ca/software/2058814/helpcenter> |
| en-GB | <https://www.getapp.co.uk/software/2058814/helpcenter> |
| en-IE | <https://www.getapp.ie/software/2058814/helpcenter> |
| en-NZ | <https://www.getapp.co.nz/software/2058814/helpcenter> |
| en-SG | <https://www.getapp.sg/software/2058814/helpcenter> |
| en-ZA | <https://www.getapp.za.com/software/2058814/helpcenter> |
| es | <https://www.getapp.es/software/2058814/helpcenter> |
| es-CL | <https://www.getapp.cl/software/2058814/helpcenter> |
| es-CO | <https://www.getapp.com.co/software/2058814/helpcenter> |
| es-MX | <https://www.getapp.com.mx/software/2058814/helpcenter> |
| fr | <https://www.getapp.fr/software/2058814/helpcenter> |
| fr-BE | <https://fr.getapp.be/software/2058814/helpcenter> |
| fr-CA | <https://fr.getapp.ca/software/2058814/helpcenter> |
| nl | <https://www.getapp.nl/software/2058814/helpcenter> |
| nl-BE | <https://www.getapp.be/software/2058814/helpcenter> |
| pt | <https://www.getapp.com.br/software/2058814/helpcenter> |
| pt-PT | <https://www.getapp.pt/software/2058814/helpcenter> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp South Africa has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.za.com","url":"https://www.getapp.za.com/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.za.com/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"HelpCenter","description":"HelpCenter is a cloud-based helpdesk ticketing, FAQ and live chat software specifically designed for e-commerce. With HelpCenter, users can create an interactive FAQ page to answer their customer help questions, while also letting them ask questions through a live chat service. HelpCenter also has a feature that allows them to set up tabs on their store which allows customers to navigate through pages of information at their own leisure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2b9c452a-7dc0-4476-95d1-c714ae98424c.png","url":"https://www.getapp.za.com/software/2058814/helpcenter","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/2058814/helpcenter#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Ticketing Systems","position":2,"item":"/directory/86/ticketing/software","@type":"ListItem"},{"name":"HelpCenter","position":3,"item":"/software/2058814/helpcenter","@type":"ListItem"}],"@id":"https://www.getapp.za.com/software/2058814/helpcenter#breadcrumblist"}]}
</script>