Shipup
About Shipup
Top Shipment tracking solution driven by post-purchase customer experience. Our customers reduce delivery-related tickets by up to 80%, save 50% on refunds linked to delivery issues, and focus their customer-facing teams on efforts that drive value. This in turn increases brand loyalty, with boosted repeat purchases & a held promise. All the while, seamlessly integrating at the heart of the eCommerce ecosystem our customers are in.
Key benefits of Shipup
For shoppers
- Real-time, branded notifications
- Tracking page on brands’ websites
- AI-powered delivery estimate
For customer support
- Real-time alerts for incidents
- Tracking data on support interface
- Satisfaction survey at delivery
For data
- Customizable, live dashboards
- Data exports
- Data available by webhook/API
- Carriers performance Dashboards
Delivery Estimate: Estimated Delivery Date at the checkout
Delay In Preparation = Smart Notifications: Package not shipped after X days alert
Shipping Update: Shipped, out for delivery, Incidents failed delivery attempts
Branded Tracking Page: Estimated Delivery Date automatically updated, Searchable & Embedded tracking page
Incident: Integration to ticketing tools & CRM, Dashboard & report
Feedback survey on delivery: NPS results & Alerts to support
Integrated with 110 carriers both in the US and worldwide: We unify the data from all carriers using our standardized language. We maintain the connections through updates that follow carrier changes and always have accurate tracking.
Integrated with: Shopify, Klaviyo, Zendesk, Gorgias, Mailchimp, BigCommerce, Magento, etc.
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Reviews
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- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best e-commerce shipping tracking solution
Reviewed on 2022/01/14
Pros
Easy to setup
Emails or SMS notifications
Cons
Feedback feature is an option
Reporting export option
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review by Kubii
Reviewed on 2023/10/16
With more than 4 carriers offered on our site, Shipup is a very good way for us to have centralised...
With more than 4 carriers offered on our site, Shipup is a very good way for us to have centralised management of our orders and shipments.
Pros
The integration on the site is a real success, and thanks to the work of the shipup developers, with a little customisation we end up with a product that is perfectly adapted to our CMS
Cons
We're still waiting to be able to test the smart delivry estimate, which unfortunately takes a long time to deploy...
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Shipup helps reassure our customers !
Reviewed on 2022/05/17
The benefits are that we have very few customers writing to us about their delivery, they seem to...
The benefits are that we have very few customers writing to us about their delivery, they seem to be very reassured compared to the past.
Pros
We like the fact that it helps our customer follow up their shipments in a customized way that is more qualitative than the regular emails sent by Colissimo or other transporters. The Shipup page is good looking too. Also we really like that the customers can leave a review, we follow the NPS score on shipup every week.
Cons
We had a little issue at first with Shipup because the integration with Mondial Relay was not working great. Otherwise we are happy with the app, even if it is slightly expensive ! And sometimes the amount of notification is big and not super easy to sort out.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software!
Reviewed on 2022/05/23
With Shipup we're able to keep control over the warehouse performance and identify issues with...
With Shipup we're able to keep control over the warehouse performance and identify issues with shipping to certain countries. Based on those reports we have removed some from our shipping options.
Pros
The product is very easy to use, the integration was quick and we're now able to better track our packages.
Cons
Reports could be easier to create. Templates would be helpful.
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Shipup does things right
Reviewed on 2022/05/17
Pros
It is automated and inexpensive compared to the major other options out there
Cons
It is missing a lot of features. If you want to really customize it isn't as good. However if you want something out of the box this one is good.
Shipup FAQs
Below are some frequently asked questions for Shipup.Q. What type of pricing plans does Shipup offer?
Shipup offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Pay as you go packages/month starting at 299€/month
Q. Who are the typical users of Shipup?
Shipup has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Shipup support?
Shipup supports the following languages:
English, French, German, Italian, Spanish
Q. Does Shipup support mobile devices?
Shipup supports the following devices:
Q. What other apps does Shipup integrate with?
Shipup integrates with the following applications:
BigCommerce, Cubyn, Gorgias, Klaviyo, Mailchimp, Mirakl, Nosto, PrestaShop, Shopify, WooCommerce, Yotpo, Zapier, Zendesk Suite, easiware
Q. What level of support does Shipup offer?
Shipup offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
Related categories
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