Practice-Web

Thanks so much for your kind words, Ken! We're glad the Dentist Portal is fulfilling your needs for now and thrilled your practice is maximizing production and revenue with our Smart Tools.

If you're not already connected with us on our new cloud-based offering, please call us at 800.845.9379 or email [email protected], so we can get you the details. It literally gives you full access to the full practice management software on any device from anywhere (no portal or special apps needed) and comes fully loaded with texting and a variety of other tools already included.

Thanks for your kind words, Wanda! We're glad Support and the videos have been helpful and that you find the software easy to use.

Regarding data, although we did a very full conversion for you, because you had a very old program, no vendor is able to convert everything over. That's why we give a free test conversion that lets you see what will convert before you commit. The good news, however, is that you have much more modern software now, and we're happy to help your practice thrive!

Thanks for your review, Juan! We're glad you find the software easy to use.

As an FYI, most colors are customizable - just go to Definitions. They use RGB values or you can select from the color chart - there are no limits.

There is also a couple of ways to address size. If it's just the Appointment module, adjust font sizes from Module Preferences. To make everything bigger, choose Tools from the main menu, then Zoom.

If you need additional help setting these things up, please email our Support team at [email protected] or call 800.845.9379 (opt. 2).

Thank you for taking time to share your thoughts! I can't match you to your account with 100% certainty because Capterra doesn't show your last name, though it looks like you might have had Support for short period of time about a decade ago.

Paid support is required to receive the upgrades. Major releases are done roughly twice per year with minor upgrades between.

Technical support is also a benefit of paid support. We've had a 98-100% satisfaction rate from clients (via post-support surveys) for the past several years and holding. It's a big deal to us because we follow up on every issue - we want our clients to be happy and thrive!

I'm not sure if your experience wasn't up to par because your Support lapsed or something else happened because it was so long ago, but if you'd like to elaborate more or see what Practice-Web is like today, please call us at 800.845.9379 (opt 1). Thanks!

Thanks for your kind words, doctor! We're glad you find Practice-Web to be less complicated and more economical than Dentrix was, and are happy to hear that Support is taking good care of you.

In regard to your comment about the efficiency of some Support Specialists - we recently expanded our support team to provide faster service. Looking at your history, you've likely noticed a difference in speed between an agent who's been with us for about four years and one who's been with us for about six months. All our reps go through rigorous training, plus they're constantly in contact with senior reps, and are encouraged to escalate calls promptly if need be. We appreciate your feedback and will make sure that, with continued training, even our new team additions are on the same level as our senior techs as soon as possible.