--- description: Learn how TeamDynamix can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TeamDynamix Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Data Integration Tools ](/directory/654/integration/software) > [TeamDynamix](/software/2059330/teamdynamix-itsm-ppm) # TeamDynamix Canonical: https://www.getapp.za.com/software/2059330/teamdynamix-itsm-ppm Page: 1 / 8\ Next: [Next page](https://www.getapp.za.com/software/2059330/teamdynamix-itsm-ppm?page=2) > TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead. > > Verdict: Rated **4.4/5** by 170 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of TeamDynamix Supercharge the Service Desk: IT Service Management With Powerful AI and Native Automation Leverage AI, agents and automation for faster resolution, lower overhead and enterprise-wide agility. No-code ITSM quickly delivers value without the baggage of legacy, developer-heavy service management approaches. Enjoy an enterprise-ready AI ITSM solution that’s built to scale and can deliver service up to 50% faster. Top of quadrant IT Service Management software delivers enterprise power at a lower TCO. Leverage AI with native automation to deflect 30-60% of tickets and expedite resolution time by 40-90%. Benefits • Low Admin Overhead: Get up and running quickly on a no-code, highly configurable ITSM platform. • Native AI \& Automation: Deflect tickets and resolve faster by pairing AI with automation and integration. • A Modern Platform Built to Scale: Quickly evolve ITSM strategy using agile workflows with AI-driven automation. Outcomes • Deflect 30-60% tickets using virtual agents with automation and custom forms. • Reduce resolution time by 30-50% with AI service assist for technician productivity. • Expedite new workflow creation with a no-code visual flow builder and AI form agents. • Find cost savings (up to 30% of software spend is wasted) with asset usage tracking. • Optimize resources with resource capacity planning and analytics. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 170 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamDynamix - **Location**: Columbus, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$1,00 - **Pricing Details**: Contact TeamDynamix for pricing details - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Automated Routing - Availability Management - Barcoding/RFID - Budget Management - Business Process Automation - Call Center Management - Capacity Management - Change Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Data Integration Tools ](https://www.getapp.za.com/directory/654/integration/software) ## Related Categories - [Data Integration Tools ](https://www.getapp.za.com/directory/654/integration/software) - [IT Project Management Software](https://www.getapp.za.com/directory/1043/it-project-management/software) - [Asset Tracking Software](https://www.getapp.za.com/directory/1021/asset-tracking/software) - [IT Service Software](https://www.getapp.za.com/directory/1049/it-service/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Freshservice](https://www.getapp.za.com/software/91351/freshservice) — 4.6/5 (791 reviews) 2. [ServiceNow](https://www.getapp.za.com/software/9156/servicenow) — 4.5/5 (356 reviews) 3. [SysAid](https://www.getapp.za.com/software/90863/sysaid) — 4.5/5 (522 reviews) 4. [ManageEngine ServiceDesk Plus](https://www.getapp.za.com/software/20521/manageengine-service-desk-plus) — 4.4/5 (234 reviews) 5. [JIRA Service Management](https://www.getapp.za.com/software/91811/jira-service-management) — 4.5/5 (772 reviews) ## Reviews ### "Transformative ITSM and PPM Product" — 4.0/5 > **Adam** | *07 March 2020* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Easy configuration was a key metric in selecting an ITSM and PPM product. We implemented the ITSM side in 2015 and found it incredibly easy to use, which made our transition to the PPM side in 2017 a no-brainer. > > **Cons**: The company is a bit young and small so working with their integration tools and APIs at first was a bit difficult. They have greatly staffed up recently and their toolset has grown to our delight. > > My job has completely transformed since the implementation of TeamDynamix in a positive way. We can understand our workload, see into the future with less uncertainty, and our users have a clear understanding of status. ----- ### "Excellent product for your Higher Education Help Desk or Enterprise Service Mgmt" — 5.0/5 > **Andrea** | *05 April 2024* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: I loved the ease of the product setup. They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up, reporting is easy, and the incident management process is solid and logical. The product has a fast response time, and the knowledgebase is easy to set up and configure. This product also can be configured for special business process flows if needed. > > **Cons**: I cannot think of something that we truly dislike. The product might be more clear if the Knowledgebase and Services Catalog were merged. That confuses some of our users. > > Our experience has been great so far. The price point for what we get has been affordable. Our renewals contain reasonable increases. We meet with the TDX team quarterly, and they provide product roadmaps and tips and tricks. We have a .25 FTE managing the product, which is GREAT compared with other ITSM tools that require a full-time staff member to program the tool. It is not needed with TDX. ----- ### "Easy to use, but works at a camel's pace" — 3.0/5 > **Kevin** | *20 June 2022* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: TDX is by far the most intuitive ticketing system I've used. Its reporting features are powerful and as a user it's very easy to understand. > > **Cons**: Input resolution is slow and often inaccurate. The "autocomplete" often lists something I typed in exactly near the bottom of the list, or sometimes not at all. It creates a very slow, clunky experience. > > TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the information required from me is slow to resolve. Now that our organization is focusing on reports above all else I often feel like I'm fighting against the system. ----- ### "Helpful for Ticketing, Projects, and Asset Management" — 4.0/5 > **Harshit** | *02 June 2026* | Higher Education | Recommendation rating: 7.0/10 > > **Pros**: TeamDynamix is very useful for ticketing, project collaboration, asset management, and reporting. It helps keep work organized, improves visibility, and supports better tracking across teams. > > **Cons**: Some areas can feel complex at first, especially reporting, workflows, and configuration. A few processes require extra setup or customization to work the way we need. > > Overall, my experience with TeamDynamix has been positive. It provides good value, supports collaboration, and helps manage tickets, projects, assets, and documents in one place. There are occasional bugs or usability challenges, but it is a strong platform for IT service and project management. ----- ### "Good overall" — 4.0/5 > **Paul** | *14 June 2022* | Higher Education | Recommendation rating: 6.0/10 > > **Pros**: The ease of entering most information is very nice. The fact that we can route things pretty efficiently is also quite nice because we can route things to another user or group/responsibility easily. Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus. > > **Cons**: It isn't always as flexible as IT needs it to be. It is not possible to have a requestor and recipient which would be a great help. Many of our users have office managers or assistants that submit work orders/tickets on behalf of the user experiencing an issue or requesting a service. Having the ability to have a requestor and recipient specified in TDX would be awesome. We also don't have an easy way to split tickets as the system is currently implemented. For example, we often have users submit requests to have say five PCs set up but our workflow requires we have one ticket per device for proper tracking. This becomes a greater issue when users need equipment repaired. It may be a bit of a limitation of how we are implementing things but simply copying the work order requires we adjust multiple pieces of content or triggers a workflow for which users need re-approve tickets since there are charges for some services and not others. The ability to clone tickets with the approval status still in place would be a great option for situations where the requestor has already approved the charges for the work on the main ticket. I would also really like to see an option to require data fields at specific steps in the ticket workflow. Currently, this seems very limited. For instance we can require someone to enter their phone number and location but we can't require the technician fill out the solution or resolution method for the ticket when they are resolving/closing tickets. > > It is mostly positive. It has been relatively quick and the ability to upload documentation and images is very nice. One thing that bugs me is that attachments open in new windows/tabs and I don't see an option to set how you'd like that to happen. It would be nice to have a document always open in a new window. It would also be great if I could set tickets to open in a new tab instead of new windows but I don't see that as an option either. The workflow overall is pretty good and writing reports is pretty powerful yet simple. The day-to-day ease of use could be improved though. Also, support for high-efficiency HEIC images would be great. JPEG and PNG are good but a lot of newer phones shoot in HEIC by default. It would also save some space with attachments. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.za.com/software/2059330/teamdynamix-itsm-ppm?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2059330/teamdynamix-itsm-ppm) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data