--- description: Learn how TeamDynamix can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TeamDynamix Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Data Integration Tools ](/directory/654/integration/software) > [TeamDynamix](/software/2059330/teamdynamix-itsm-ppm) # TeamDynamix Canonical: https://www.getapp.za.com/software/2059330/teamdynamix-itsm-ppm Page: 1 / 7\ Next: [Next page](https://www.getapp.za.com/software/2059330/teamdynamix-itsm-ppm?page=2) > TeamDynamix ITSM \& PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks. > > Verdict: Rated **4.4/5** by 150 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 150 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamDynamix - **Location**: Columbus, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0,00 - **Pricing Details**: Contact TeamDynamix for pricing details - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Automated Routing - Availability Management - Barcoding/RFID - Budget Management - Business Process Automation - Capacity Management - Change Management - Chat/Messaging ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Data Integration Tools ](https://www.getapp.za.com/directory/654/integration/software) ## Related Categories - [Data Integration Tools ](https://www.getapp.za.com/directory/654/integration/software) - [IT Project Management Software](https://www.getapp.za.com/directory/1043/it-project-management/software) - [Asset Tracking Software](https://www.getapp.za.com/directory/1021/asset-tracking/software) - [IT Service Software](https://www.getapp.za.com/directory/1049/it-service/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) ## Alternatives 1. 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[Alloy Navigator](https://www.getapp.za.com/software/113079/alloy-navigator) — 4.5/5 (64 reviews) ## Reviews ### "Great for PMO to handle a large number of projects simultaneously" — 4.0/5 > **Timothy** | *18 June 2018* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: The software has all aspects of the project as it includes baselines, resource pool, plans, portfolio, budget, service type, scope definition, risk register, calendars, resource time management, brief case where you can upload the project documents such as plans, lessons learnt, project. It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory It is web based which facilitates working offsite with the need for VPN or having client app installed on the machine used. Easy tool to monitor teams tasks and project workloads. > > **Cons**: Project plans created in MS project need to be saved in XML format before being imported to teamdynamix. I would have preferred if it was a straight forward import. There is no MAC OS client. > > Multiple project management has became smoother. Team time and activity tracking became possible. Its an organizational knowledge base as it contains projects repository ----- ### "Chatham University TDX integration" — 4.0/5 > **Betsy** | *22 June 2022* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: I like the layout of the Desktops and the way you can kind of customize the Desktops and make different desktops for different purposes. Ticket management is pretty straight forward, and I am able to use it just fine. I like being able to have and use response templates. I really like the client portal. It seems like it will be very user friendly for us (our clients) to use and I think it will become more and more useful as we add function and content to it. > > **Cons**: Here are the things I don't like: - You can not edit an update after it is saved. Web Help Desk allowed for that and it was a HUGE game-changer\! - You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the body of an update or anywhere in the ticket...Nothing to call attention to important content except maybe typing in all caps... - All the attachments are grouped together and off to the side. It would be very helpful to attach the attachments to the actual update you are working on or others are looking at, instead of having to refer to the list of attachments off to the side and have to (have someone) hunt the attachment down. - also not liking the fact that when looking at the tickets in the list of 'group tickets' or 'my tickets' there is not a better way to know what the ticket is for (can't see the description) except for the few words in the 'title' or 'subject' of the ticket. Can't count on clients to be precise and informative in one line. - Are the tickets acquiring their numbers by all people using Team Dynamics or just Chatham? It seems like there is a huge gap between numbers for it to be just Chatham, considering we haven't gone 'live' with TDX yet, don't have many people using it yet, etc... > > So far, so good... It has been a pretty decent integration. Andrey has been wonderful with helping and answering questions, and getting the answers if he didn't know off-hand the solution to problems. ----- ### "Easy to use, but works at a camel's pace" — 3.0/5 > **Kevin** | *20 June 2022* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: TDX is by far the most intuitive ticketing system I've used. Its reporting features are powerful and as a user it's very easy to understand. > > **Cons**: Input resolution is slow and often inaccurate. The "autocomplete" often lists something I typed in exactly near the bottom of the list, or sometimes not at all. It creates a very slow, clunky experience. > > TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the information required from me is slow to resolve. Now that our organization is focusing on reports above all else I often feel like I'm fighting against the system. ----- ### "Perspective from a Service Desk Team Lead and Knowledge Manager" — 4.0/5 > **Amanda** | *15 June 2022* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: -It was easy to start using with minimum training -I love the reporting tools available and the ability to create customized reports -I love that it has a knowledge base available to offer self-service to our clients, and help our agents reduce time on resolving problems that someone else has already resolved -I love that after a few upgrades, we finally had the option to use nested fields. This allowed us to be able to get all the information we needed from a client from the get go, and only the information that was needed for that request. > > **Cons**: -The knowledge base does not integrate well with the ticketing process. The knowledge base search on the ticket only shows results for approved articles. I wish that it would show articles of all status - or better yet have a filter on the ticket to choose status if desired. This would allow our agents to see if another person has started working on a similar issue, even if they haven't finished the article yet -Creating knowledge articles from a ticket still requires the agent to view the article later and clean it up. they have to structure the content, add settings, add related articles, etc. It would be nice if this could be done within the workflow of processing the ticket rather than as an after thought. -I wish that it integrated better with some of our other systems. For example, we use a chat software and agents have to copy/paste the information into the ticketing system. Human error causes the information not to be captured 100% all the time. It would be nice if they could just do the chat and it create the ticket automatically. Same with email. -I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made it very difficult to juggle multiple clients at the same time (which was a requirement of the job). > > For the most part, I like it because it is easy to use. My only real complaint is it really does need better knowledge integration. However, at least it does have a knowledge component so that is nice. From what I hear, other systems that support the type of integration I would expect to be fully KCS compliant are significantly more expensive. ----- ### "TeamDynamix" — 4.0/5 > **Marmar** | *10 June 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to implement. Minimal coding is needed. Powerful. Allows automation. > > **Cons**: It does not allow creating new custom email notifiacations. The Support Reply email often is confused by the end-users when submitting new requests, thus the emails don't get processed. > > Excellent. Support is fantastic. All our technicians are happy using the system. Allows us to voice our opinions and address those in the upgrades where possible. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.za.com/software/2059330/teamdynamix-itsm-ppm?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2059330/teamdynamix-itsm-ppm) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data