Churn360
About Churn360
Churn360 is an AI-driven customer success platform that helps SaaS businesses to retain customers and increase the Customers lifetime value. Churn360 pulls-in data from multiple SaaS products like CRM, Helpdesk, Billing software, etc. The data is then consolidated in a single dashboard that is simple and convenient for your customer success managers to keep track of your customers. By using different features like playbook automation, customer onboarding, customer journey mapping, tracking and surveys, the customer is made aware of the full functionality of your product. It helps your customer to understand the product better and use it effectively. This builds trust and the likelihood for customer retention will go high.
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HubSpot CRM
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Zendesk Suite
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- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Top-Notch Customer Services
Reviewed on 2024/04/18
Pros
We have experienced significant improvements in communication, enabling us to better support and guide customers with inquiries or issues regarding our offerings. As a result of faster issue resolution we have seen a notable increase of at least 10% in new customer requests for our services
Cons
Churn360 pricing may be on the higher end and like many similar products, it requires a significant implementation period within the organization.but we are happy with their continuos customer support
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Tool for business seeking to optimize Customer Retention.
Reviewed on 2024/04/04
Pros
Churn360 is a tool that provides comprehensive solution for business seeking to optimize customer retention. It's predictive analytics feature offers valuable insights for proactive retention strategies.
Cons
Churn360 met all my needs and it works really well. I have not faced any issues so far.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Works Seamlessly
Reviewed on 2022/08/04
User tracking and customer journey is massively useful for our team. We are now more intelligent...
User tracking and customer journey is massively useful for our team. We are now more intelligent about our clients.
Pros
For our team, integration with HubSpot was a major drive in our decision to use Churn360. This integration works seamlessly.
Cons
Nothing, it makes our life easier and is the bestest one i have ever used
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Features that makes Churn360 the best selling products in the market.
Reviewed on 2022/08/23
I am highly impressed by the product and I would like to recommend it to others.
I am highly impressed by the product and I would like to recommend it to others.
Pros
Ease to use and the database management is the most that I like in the software. The best part is the services offered by it in such a affordable price range.
Cons
So far I have not addressed any con in the product. Because for us it is working in it's best possible capacity.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Complete Solution for Success Teams
Reviewed on 2022/08/10
Pros
Churn360 offer many integrations out of the box which can be customized as well. This feature enables our CSM to view and react on all the data points available in one platform.
Cons
It could have an in-app tutorial built to make it easy to adapt.
Churn360 FAQs
Below are some frequently asked questions for Churn360.Q. What type of pricing plans does Churn360 offer?
Churn360 offers the following pricing plans:
- Starting from: US$399.00/month
- Pricing model: Subscription
- Free Trial: Not Available
We don’t want to complicate pricing after designing a product with simplicity in mind! There are no onboarding fees. The pricing is based on the number of customers and the CSMs. There is no limit to the number of integrations.
Q. Who are the typical users of Churn360?
Churn360 has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Churn360 support?
Churn360 supports the following languages:
English
Q. Does Churn360 support mobile devices?
Churn360 supports the following devices:
Q. What other apps does Churn360 integrate with?
Churn360 integrates with the following applications:
Aircall, Canny, Chargebee, CloudTalk, Freshchat, Freshdesk, Gmail, Microsoft Outlook, Pipedrive, Recurly, Segment, Stripe, SurveyMonkey, Zendesk Suite, Zoho Mail
Q. What level of support does Churn360 offer?
Churn360 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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Customer Success Software
