Qiscus
About Qiscus
Qiscus is a powerful cloud-based customer communications management solution that enables enterprises to handle customer data, leads, omnichannel CRM, and customer engagement operations. It allows users to create a single view of your entire organization’s sales funnel so you can more effectively respond to prospects and leads, improve sales performance by real-time notifications and alerts, automate repetitive tasks, and save time through intelligent automation.
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Reviews
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- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceptional Customer Communication Solution
Reviewed on 2024/07/18
Pros
We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us.
Cons
The initial setup can be a bit complex, but the excellent support team helps to ease the process.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very Easy to Use
Reviewed on 2023/06/05
With Qiscus we can response to outside guest inquiry or internal guest request / service quick and...
With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest
Pros
The system is very easy to use, without many complicated training our user can use it easily.
Cons
The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance)
Alternatives Considered
Mekari QontakReasons for Switching to Qiscus
More client from big company in Indonesia- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Qiscus multichannel chat is helpful for our communication service
Reviewed on 2022/08/11
We had struggled with our communication service before. We avoid having many phone numbers but we...
We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents
Pros
The analytics feature, API Integration and Bot Integration are helpful for our communication services
Cons
Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It is a good platform which is helpful for our service in customer care
Reviewed on 2023/01/31
It is good to find this helpful product for our customer care service eventhough it's somewhat...
It is good to find this helpful product for our customer care service eventhough it's somewhat pricey
Pros
.It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient
Cons
.The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation
- Industry: Fishery
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Qiscus is an easy platform to use with simple features but very efficient help answer a...
Reviewed on 2022/09/27
quite good because of the features and simple appearance
quite good because of the features and simple appearance
Pros
1.The simple features in Qiscus, such as names and phone numbers are listed.
2.in Qiscus we can see the number of incoming conversations.
3. Also we can see the credit or payment that must be paid.
Cons
The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus
Qiscus FAQs
Below are some frequently asked questions for Qiscus.Q. What type of pricing plans does Qiscus offer?
Qiscus offers the following pricing plans:
- Free Trial: Not Available
Please contact Qiscus for pricing details.
Q. Who are the typical users of Qiscus?
Qiscus has the following typical customers:
11–50, 51–200, 201–500, 501–1,000
Q. What languages does Qiscus support?
Qiscus supports the following languages:
English
Q. Does Qiscus support mobile devices?
Qiscus supports the following devices:
Q. What other apps does Qiscus integrate with?
We do not have any information about what integrations Qiscus has
Q. What level of support does Qiscus offer?
We do not have any information about what support options Qiscus has
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