Twilio Flex
About Twilio Flex
Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communication channels, interaction routing, voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, and much more.
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Reviews
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- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Twilio Flex Has Been a Reliable and Easy to Use Tool
Reviewed on 2024/04/17
Pros
I am impressed by the ease of implementation of Twilio Flex.
Twilio Flex works so well for us.
Cons
No cons concerning Twilio Flex.
Twilio Flex is brilliant.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Force at work
Reviewed on 2022/11/27
Pros
It makes our monitoring easier and also keeps us updated to our volumes
Cons
None so far, if there will be will keep you posted
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Quality review of Twilio Flex
Reviewed on 2023/08/04
Pros
- Flex word itself dedicated for flexibility of Customer communication.- one of best Omni channel platform- easily integrated with various communication channel
Cons
- quite workload to integrate API & CRM connection or any data management tools.
- Industry: Outsourcing/Offshoring
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Twilio Feedback
Reviewed on 2022/11/18
Just wanna rate it 10/10! Thanks to the developers.
Just wanna rate it 10/10! Thanks to the developers.
Pros
Twilio has been our partner for our daily lives in work. What I love the most about this software is that this has the capability of pulling up a report depends on what we need by creating our own dashboard in "Analyze" tab.
Cons
Nothing so far! Everything we need is in this software. We can make our own dashboard and that's the best that it has! Kudos!
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
accurate , smooth and very straightforward.
Reviewed on 2022/11/18
Excellent
Excellent
Pros
Easy to use, convenient and very user friendly.
Cons
None, because your products are awesome. It provides appropriate and accurate data.
Twilio Flex FAQs
Below are some frequently asked questions for Twilio Flex.Q. Who are the typical users of Twilio Flex?
Twilio Flex has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Twilio Flex support?
Twilio Flex supports the following languages:
English
Q. Does Twilio Flex support mobile devices?
Twilio Flex supports the following devices:
Q. What other apps does Twilio Flex integrate with?
We do not have any information about what integrations Twilio Flex has
Q. What level of support does Twilio Flex offer?
We do not have any information about what support options Twilio Flex has
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