About Steam-connect
Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company.
Inbound
Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.
Outbound
Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.
Social Media
Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.
SMS
Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!
E-mail
Receive and reply to all e-mails in one screen where other contacts are also handled.
Chat
Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.
Contact forms
Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.
WhatsApp
WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.
Steam-connect API
With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.
Blend all your contact channels and don’t waste time.
You want to keep your services to your customers flexible and efficient. Then blending your contact channels is a solution. For example, when there are few incoming calls, your agents can deal with outbound calls or messages on Twitter. And all in the same screen. You can blend conversations based on skills or campaign, whichever suits the assignment best.
Pricing starting from:
€5,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Steam-connect
Key benefits of Steam-connect
All your customer contact in one interface.
You organize all your customer contact in the way that best suits your company.
You only pay for what you use.
Make the life of your agents easier and ensure good contact with your customers.
Blend all your contact channels and don’t waste time.
Always clear insight into your performance.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Belgium, France, Germany, Netherlands, United Kingdom
Supported Languages
Dutch, English, French, German, Spanish
Pricing starting from:
€5,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Steam-connect
Images
Features
Total features of Steam-connect: 50
Alternatives
Origin
Dialshree
Call Center Studio
Sagicc
Reviews
Already have Steam-connect?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very cheap and Afforable
Reviewed on 2021/07/30
Pros
Good service, affordable and good support.
Cons
many things still can be improved but yet still its good
- Industry: Veterinary
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Steam by codelogic
Reviewed on 2021/11/23
Pros
A very impressive and highly functional product, this software is ideal for managing calls and communications
Cons
The software takes some getting used to, but with practice becomes very smooth.
- Industry: Human Resources
- Company size: 2-10 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A good option for contact centers
Reviewed on 2021/06/01
I had the opportunity to learn about this tool through a client who we consulted on digital...
I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.
Pros
It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.
Cons
It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.
- Industry: Writing & Editing
- Company size: Self Employed
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
works great
Reviewed on 2022/12/13
I would recommend it without pause. simple and easy to use.
I would recommend it without pause. simple and easy to use.
Pros
it's easy to use and runs properly. no issues downloading or opening. makes me feel like I'm being taken care of. no problems using the program or any of its functions.
Cons
nothing has happened to make ME NOT LIKE IT
- Industry: Machinery
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great choice for telephony
Reviewed on 2022/07/04
I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful...
I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful and friendly attitude during installation. Upon using the software, I was amazed that it could perform so many tasks so easily. It handles call queues with excellent efficiency, and even allows for call recording under the right (and legal) circumstances. A definite recommend to businesses who need telephone services unavailable from their provider.
Pros
The wide range of options available to call center users is staggering. The helpfulness of the representatives that install the software is unprecedented, and other companies should consider taking note.
Cons
Sometimes the sheer number of options can be overwhelming, but with the helpful nature of customer support, this particular drawback becomes less of a problem.
Steam-connect FAQs
Below are some frequently asked questions for Steam-connect.Q. What type of pricing plans does Steam-connect offer?
Steam-connect offers the following pricing plans:
- Starting from: €5,00/month
- Pricing model: Subscription
- Free Trial: Available
Price is per concurrent use per day per user.
Q. Who are the typical users of Steam-connect?
Steam-connect has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000
Q. What languages does Steam-connect support?
Steam-connect supports the following languages:
Dutch, English, French, German, Spanish
Q. Does Steam-connect support mobile devices?
Steam-connect supports the following devices:
Q. What other apps does Steam-connect integrate with?
We do not have any information about what integrations Steam-connect has
Q. What level of support does Steam-connect offer?
Steam-connect offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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