About Steam-connect

Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company.

Inbound
Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.

Outbound
Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.

Social Media
Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS
Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!

E-mail
Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat
Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contact forms
Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp
WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Steam-connect API
With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.

Blend all your contact channels and don’t waste time.
You want to keep your services to your customers flexible and efficient. Then blending your contact channels is a solution. For example, when there are few incoming calls, your agents can deal with outbound calls or messages on Twitter. And all in the same screen. You can blend conversations based on skills or campaign, whichever suits the assignment best.


Key benefits of Steam-connect

All your customer contact in one interface.
You organize all your customer contact in the way that best suits your company.
You only pay for what you use.
Make the life of your agents easier and ensure good contact with your customers.
Blend all your contact channels and don’t waste time.
Always clear insight into your performance.


Images

Steam-connect Software - Realtime Dashboard
Steam-connect Software - Agent screen
Steam-connect Software - Campaign setup
Steam-connect Software - Login screen
Steam-connect Software - Knowledge base
Steam-connect Software - Management Module
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Steam-connect video
Steam-connect Software - Realtime Dashboard
Steam-connect Software - Agent screen
Steam-connect Software - Campaign setup
Steam-connect Software - Login screen
Steam-connect Software - Knowledge base
Steam-connect Software - Management Module

Not sure about Steam-connect? Compare with a popular alternative

Steam-connect

4,9 (8)
VS.
Highly reviewed

Starting Price

€5,00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
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Features

50
32

Integrations

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3

Ease of Use

4,6 (8)
4,3 (12)

Value for Money

4,7 (8)
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Customer Service

4,6 (8)
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Reviews

Overall rating

4,9 /5
(8)
Value for Money
4,7/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,6/5

Already have Steam-connect?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 8
Bas
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very handy contact center software

Reviewed on 2023/12/18

Pros

Very customizable, api connected, easy usage

Cons

Earlier this year some serious downtime of the telephony service. But lately no problems anymore

Response from Steam-connect

Thank you very much for your nice review!

Wajahat
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very cheap and Afforable

Reviewed on 2021/07/30

Pros

Good service, affordable and good support.

Cons

many things still can be improved but yet still its good

Andy
Andy
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A good option for contact centers

Reviewed on 2021/06/01

I had the opportunity to learn about this tool through a client who we consulted on digital...

I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.

Pros

It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.

Cons

It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.

Justin
Overall rating
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Steam by codelogic

Reviewed on 2021/11/23

Pros

A very impressive and highly functional product, this software is ideal for managing calls and communications

Cons

The software takes some getting used to, but with practice becomes very smooth.

Richard
Overall rating
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great choice for telephony

Reviewed on 2022/07/04

I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful...

I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful and friendly attitude during installation. Upon using the software, I was amazed that it could perform so many tasks so easily. It handles call queues with excellent efficiency, and even allows for call recording under the right (and legal) circumstances. A definite recommend to businesses who need telephone services unavailable from their provider.

Pros

The wide range of options available to call center users is staggering. The helpfulness of the representatives that install the software is unprecedented, and other companies should consider taking note.

Cons

Sometimes the sheer number of options can be overwhelming, but with the helpful nature of customer support, this particular drawback becomes less of a problem.

Showing 5 reviews of 8 Read all reviews

Steam-connect FAQs

Below are some frequently asked questions for Steam-connect.

Steam-connect offers the following pricing plans:

  • Starting from: €5,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Price is per concurrent use per day per user.

Steam-connect has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000

Steam-connect supports the following languages:

Dutch, English, French, German, Spanish

Steam-connect supports the following devices:

We do not have any information about what integrations Steam-connect has

Steam-connect offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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