Steam-connect
About Steam-connect
Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company.
Inbound
Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.
Outbound
Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.
Social Media
Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.
SMS
Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!
E-mail
Receive and reply to all e-mails in one screen where other contacts are also handled.
Chat
Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.
Contact forms
Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.
WhatsApp
WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.
Steam-connect API
With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.
Blend all your contact channels and don’t waste time.
You want to keep your services to your customers flexible and efficient. Then blending your contact channels is a solution. For example, when there are few incoming calls, your agents can deal with outbound calls or messages on Twitter. And all in the same screen. You can blend conversations based on skills or campaign, whichever suits the assignment best.
Key benefits of Steam-connect
All your customer contact in one interface.
You organize all your customer contact in the way that best suits your company.
You only pay for what you use.
Make the life of your agents easier and ensure good contact with your customers.
Blend all your contact channels and don’t waste time.
Always clear insight into your performance.
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Reviews
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- Industry: Human Resources
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A good option for contact centers
Reviewed on 2021/06/01
I had the opportunity to learn about this tool through a client who we consulted on digital...
I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.
Pros
It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.
Cons
It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very handy contact center software
Reviewed on 2023/12/18
Pros
Very customizable, api connected, easy usage
Cons
Earlier this year some serious downtime of the telephony service. But lately no problems anymore
Response from Steam-connect
Thank you very much for your nice review!
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
A fabulous tool
Reviewed on 2024/07/01
Simple, functional and super dynamic, customizable, fair price and the api connection works like a...
Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm
Pros
I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened
Cons
The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very cheap and Afforable
Reviewed on 2021/07/30
Pros
Good service, affordable and good support.
Cons
many things still can be improved but yet still its good
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Steam by codelogic
Reviewed on 2021/11/23
Pros
A very impressive and highly functional product, this software is ideal for managing calls and communications
Cons
The software takes some getting used to, but with practice becomes very smooth.
Steam-connect FAQs
Below are some frequently asked questions for Steam-connect.Q. What type of pricing plans does Steam-connect offer?
Steam-connect offers the following pricing plans:
- Starting from: €5.00/month
- Pricing model: Subscription
- Free Trial: Available
Price is per concurrent use per day per user.
Q. Who are the typical users of Steam-connect?
Steam-connect has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Steam-connect support?
Steam-connect supports the following languages:
Dutch, English, French, German, Spanish
Q. Does Steam-connect support mobile devices?
Steam-connect supports the following devices:
Q. What other apps does Steam-connect integrate with?
We do not have any information about what integrations Steam-connect has
Q. What level of support does Steam-connect offer?
Steam-connect offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Steam-connect.
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