FRONTSTEPS

About FRONTSTEPS
FRONTSTEPS Community's mobile app is a powerful tool that bridges the gap between community management teams and homeowners. With its user-friendly interface and advanced features, the app enables community managers to streamline their daily tasks and improve communication with homeowners, all while reducing stress and increasing productivity.
Through the app, community managers can quickly respond to homeowner requests, assign tasks to team members, track progress, and access important data, all in one centralized location. This ensures that nothing falls through the cracks, and everything runs smoothly and efficiently.
For homeowners, the app provides a wealth of information and resources at their fingertips. They can easily access community news and announcements, pay bills, report issues, and communicate with management teams, all from the convenience of their mobile device. The app allows homeowners to get instant answers to their questions, 24/7, without having to wait for office hours or speak with a live representative.
Overall, the FRONTSTEPS Community mobile app is an essential tool for any community looking to modernize their management processes and provide a better experience for both homeowners and management teams. By embracing this technology, communities can reclaim precious time in their day and focus on higher priority tasks, all while delighting their homeowners with efficient and convenient communication channels.
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- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Dwelling Live;
Reviewed on 2019/01/22
I pain to login as a resident/user... every time I have to scramble to find email and old password,...
I pain to login as a resident/user... every time I have to scramble to find email and old password, and it looks like an old accounting software platform -- but it's functional for event conference room bookings.
Pros
The calendar booking function for rooms/banquets.
Cons
That chat board and/app integration. There are plenty of neighborhood community chat boards...they tried, we have a few dozen users in it, but most everyone still goes to Nextdoor.com or the facebook page.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great All-in-One Solution for HOA Management
Reviewed on 2024/05/16
Despite the con I have shared, it truly is a great platform and has been a great solution for us....
Despite the con I have shared, it truly is a great platform and has been a great solution for us. We are a small team and this was a big step for us that has enabled more efficiencies, increased revenue capture, and different revenue opportunities. These would not have been possible without their products.
Pros
The tightly integrated back-end software to the front-end owner platform is second to none. The ease of use of both Caliber and Frontsteps is critical to our managers being efficient in their daily tasks. It enables collaborative management between our managers and volunteer board members. They are always innovating and improving the software based on feedback we can provide to them.
Cons
Personally, having lead our migration to Frontsteps from a prior platform and being a power user, sometimes I feel like I am solving my own problems rather than getting adequate support from their dedicated support teams. Things don't always get resolved right, and sometimes it seems our critical issues are not viewed with the same importance.
Response from FRONTSTEPS
Thanks so much for your review, Colby! We appreciate you taking the time to endorse us!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
They suck
Reviewed on 2023/08/13
Pros
I like nothing about Fronsteps - it is truly garbage software
Cons
Frontsteps is a crappy software package. It is very limited in terms of customizing, they change features without telling clients, their service is bad, and they do not backup their servers. We had roles changed on us, which confused one of our users - causing the user to accidentally delete a content folder. When we contacted Frontsteps for a backup within 10 minutes of the incident, they told us they don't do backups. The worse experience.
Response from FRONTSTEPS
We deeply value your review and want you to know that your feedback is truly important to us. Our main aim is to ensure a seamless and dependable experience as you use our platform. We're constantly working on incorporating new features and enhancements based on the suggestions we receive from clients like you.
By the way, we've implemented a useful feature that helps prevent accidental deletions. Whenever you're on the verge of deleting a folder, our system provides a friendly notification, prompting you to confirm your decision. This additional step is designed to ensure that you don't lose anything by mistake.
We recognize that despite taking precautions, mistakes can still happen. The convenience of seamlessly recovering accidentally deleted items is of utmost importance to us. In response to your suggestion, we are actively investigating the feasibility of implementing a Recycle Bin for client-uploaded data, especially since these files don't originate from FRONTSTEPS. Your input is invaluable, and we're excited to channel it into our idea factory for thorough exploration and refinement.
Thank you.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Less than positive experience
Reviewed on 2024/08/27
My overall experience with FrontSteps/Caliber has been less that positive.
My overall experience with FrontSteps/Caliber has been less that positive.
Pros
The integrated software which allows Compliance data and Architectural data to integrate with accounting.
Cons
The issues that I have found that can never be addressed properly from an accounting standpoint. There is no one there knowledgeable in accounting who can understand the issues
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Frontsteps Suite of Products
Reviewed on 2024/06/27
Pros
Frontsteps is very user friendly and easy to roll out to a wide range of individuals.
Cons
We really don’t have complaints as Frontsteps works to quickly find a fix or upgrade when issues arrive.
FRONTSTEPS FAQs
Below are some frequently asked questions for FRONTSTEPS.Q. What type of pricing plans does FRONTSTEPS offer?
FRONTSTEPS offers the following pricing plans:
- Starting from: US$75.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Please contact FRONTSTEPS for pricing details.
Q. Who are the typical users of FRONTSTEPS?
FRONTSTEPS has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does FRONTSTEPS support?
FRONTSTEPS supports the following languages:
English
Q. Does FRONTSTEPS support mobile devices?
FRONTSTEPS supports the following devices:
Q. What other apps does FRONTSTEPS integrate with?
FRONTSTEPS integrates with the following applications:
AvidXchange, Village Management Software
Q. What level of support does FRONTSTEPS offer?
FRONTSTEPS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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