Dialshree

4.7 (73)
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Cloud-based contact center solution

About Dialshree

DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

DialShree allows teams to connect with customers, send out emails, make calls, and text messages to them from your computer or mobile device. Businesses can set up reminders for themselves and team members. It lets you communicate with your customers directly from the dashboard of the software.

Visit us @ https://elisiontec.com/products/contact-center-software/


Images

Dialshree Software - DialShree Agent Dashboard
Dialshree Software - Twitter Module
Dialshree Software - Facebook Module
Dialshree Software - SMS Module
Dialshree Software - WhatsApp Module Screen with Multimedia Sharing options
Dialshree Software - WhatsApp Template Selection
Dialshree Software - 360' Customer Journey
Dialshree Software - WhatsApp For Unsaved Number
Dialshree Software - Twitter Handle
Dialshree Software - Email Module
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Dialshree video
Dialshree video
Dialshree Software - DialShree Agent Dashboard
Dialshree Software - Twitter Module
Dialshree Software - Facebook Module
Dialshree Software - SMS Module
Dialshree Software - WhatsApp Module Screen with Multimedia Sharing options
Dialshree Software - WhatsApp Template Selection
Dialshree Software - 360' Customer Journey
Dialshree Software - WhatsApp For Unsaved Number
Dialshree Software - Twitter Handle
Dialshree Software - Email Module

Not sure about Dialshree? Compare with a popular alternative

Dialshree

4.7 (73)
VS.

Starting Price

₹59.00
month
US$1.00

Pricing Options

Free version
Free trial
Free version
Free trial

Features

96
23

Integrations

9
1

Ease of Use

4.7 (73)
0.0 (0)

Value for Money

4.6 (73)
0.0 (0)

Customer Service

4.8 (73)
0.0 (0)
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Reviews

Overall rating

4.7 /5
(73)
Value for Money
4.6/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
4.8/5

Already have Dialshree?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 73
Vinay
Vinay
Overall rating
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Elision

Reviewed on 2022/06/17

Appreciated to [SENSITIVE CONTENT] to quick support. But need to some changes in call log process ...

Appreciated to [SENSITIVE CONTENT] to quick support. But need to some changes in call log process because when i call on support number than no one answer the call in first time. I have to wait for engineer.

Pros

Dial Shree software is users friendly software and easy to manage all things in single place and appreciate to Elision Tream for Disposition Bucket, Sticky group, recording access features.

Cons

Unable to update multiple sms templates. Have to repeat all process to add new template in every time. Dial Shree Software GUI is very slow to make any changes according to other software GUI. Like Vicidial GUI.

Response from Elision Technologies

Dear Vinay,

We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Sincerely,
The whole team at Elisiontec

Hemraj
Overall rating
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DialShree - A Game Changer

Reviewed on 2023/06/15

Super! Our agents are using it dialy and they are finding it very user friendly.

Super! Our agents are using it dialy and they are finding it very user friendly.

Pros

Using DialShree from Elision has been a game-changer for our contact center operations. The robust reporting capabilities have provided us with valuable insights, enabling us to optimize our customer interactions and boost agent performance. Moreover, the advanced IVRS and Automated Call Distribution features have significantly improved our call routing, resulting in efficient and personalized experiences for our customers. We highly recommend DialShree and commend Elision for their top-notch product and excellent service.

Cons

Sometimes system goes hang due to internet fluctuations, however rest is super good.

Alternatives Considered

Avaya Enterprise Cloud

Reasons for Choosing Dialshree

Lack of functionalities, features & modules. Also VICIdial doesn't provide any support.

Switched From

VICIdial

Response from Elision Technologies

Dear Hemraj,

We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best.

Sincerely,
The whole team at Elisiontec

Purnima
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Know Dialshree

Reviewed on 2022/11/17

Pros

Easy to use and integrate with other softwares, IT support is good

Cons

Lots of glitches that need to be fixed on server

Response from Elision Technologies

Dear Purnima,

We're so happy to hear that you had a great experience with DialShree - Omnichannel Contact Center Solution. Our whole team works very hard to keep our customers happy, but we could achieve it thanks to amazing customers like you.
Thanks again, and we hope to keep serving you best.

Sincerely,
The whole team Elision!

ram
Overall rating
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Collection Module supported us automized our operations.

Reviewed on 2023/06/22

Amazing experience with team elision, they are quick and professional. Always happy to support and...

Amazing experience with team elision, they are quick and professional. Always happy to support and help.

Pros

DialShree by Elision is super equiped with productive features and modules, collection module helped us to send auto reminders, auto calling facility cut down our operational work. integrated payment utility worked like magic, and it helped us to identitfy the debtors and already paid ones.

Cons

Well so far it's a platform with super functionalities and reports, nothing from our side which should be optimized. All good.

Alternatives Considered

Genesys Cloud CX

Reasons for Switching to Dialshree

For better functionalities and quick support.

Response from Elision Technologies

Dear Ram,

We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best.

Sincerely,
The whole team at Elisiontec

kuldip
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Technical Support Manager

Reviewed on 2024/07/29

Now we are happy to use this Dialshree application

Now we are happy to use this Dialshree application

Pros

**Auto Redialing missed Calls
The application provides a satisfying user experience, with specific praise for its functionality.

Cons

The system includes default reports and schedules maintenance times to ensure effective performance and upkeep.

Response from Elision Technologies

Dear Kuldip,

We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best.

Sincerely,
The whole team at Elisiontec

Showing 5 reviews of 73 Read all reviews

Dialshree FAQs

Below are some frequently asked questions for Dialshree.

Dialshree offers the following pricing plans:

  • Starting from: ₹59.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Dialshree has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Dialshree supports the following languages:

English

Dialshree supports the following devices:

Android (Mobile)

Dialshree integrates with the following applications:

CRM++ CTI, Cloud IP PBX, Dial-Office IP PBX, Salesforce CTI Toolbar, SugarCRM, SuiteCRM, Third Party Risk Management, Virtual IP PBX, Vtiger CRM

Dialshree offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Dialshree.