CivicRMS

About CivicRMS
CivicRMS is an advanced records management system designed specifically for law enforcement agencies. This software serves as a centralized hub where stakeholders can securely store and access essential data, including dispatch information, incident reports, and a master record index. With integration capabilities with other industry software providers, CivicRMS incorporates data into a user-friendly interface empowering agencies to derive insights from their records to enhance efficiencies and make data-driven decisions for improved community outcomes.
THE COMPANY
CivicEye delivers critical software for prosecutors and law enforcement that improves case, records, and digital evidence management across the entire criminal justice system. The company provides a full spectrum, cloud-based platform designed to reduce friction points within law enforcement agencies and prosecution offices. Designed and field-tested by various government stakeholders, the suite of CivicEye products combines a deep understanding of public safety with an unrivaled technology platform to bring a full spectrum criminal justice solution for better crime data reporting and building safer communities.
Key benefits of CivicRMS
- Cloud-based
- Easy-to-use
- CAD > RMS > JMS integrations
- CJIS compliant
- NIBRS State Reporting
- Robust search functionality to find what you need faster
- Analytic report dashboards for access to real-time crime data and proactive policing strategy
- Streamlined workflows from users across departments
- Module architecture for advanced organization and department functionality, including incidents, citations, warrants, evidence, drug control, infection control, personnel training management, field interview, and more.
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Reviews
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- Industry: Law Enforcement
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product
Reviewed on 2022/07/27
I have used several company and have found that CivicEye actually cares about my ability to use...
I have used several company and have found that CivicEye actually cares about my ability to use their product, and goes out of their way for me to be successful.
Pros
I love the price first, second I love the ease of use, tied with their customer service.
Cons
The system is made to be used a certain way but allows you to use it the wrong way as well. I wish areas where you are suppose to search instead of type would block you from typing and give you a reminder to use the search function. Make it more impossible for people to use the product incorrectly.
Response from CivicEye
Thank you Chief, for your time and feedback for CivicEye! We are proud to support you and your department.
- Industry: Law Enforcement
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Affordable and functional
Reviewed on 2022/08/08
Our experience with CivicEye has been awesome. The Customer service experience has got to be the...
Our experience with CivicEye has been awesome. The Customer service experience has got to be the best I have ever experienced from a vendor.
Pros
CivicEye is one of the most affordable RMS. It is relatively easy to use and a new user can pick up on it relatively quickly. Storing case related documents, photos, and other attachments is a great feature.
Cons
CivicEye could flow a little smoother, for instance as a primarily US vendor, it certainly would make sense to find a way to have United States on the top of the list and searches could be a little easier, but the cons are few and far between and are absolutely outweighed by the pros.
Response from CivicEye
Thank you Chief for your review and feedback!
- Industry: Law Enforcement
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Very sufficient product
Reviewed on 2022/08/01
very positive
very positive
Pros
ease of use and the migration of previous software's reports
Cons
not compatible with neighboring law enforcement
Response from CivicEye
Thank you Dwayne for your time to share your review and feedback! Proud to be your partner!
- Industry: Law Enforcement
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CivicRMS Review
Reviewed on 2022/08/05
We recently began using the evidence component which has made our inventory much more stream line. ...
We recently began using the evidence component which has made our inventory much more stream line. Chain of Custody forms are automatically generated. CivicRMS is a great product which has infinite uses with the law enforcement profession.
Pros
I like that the program is windows based and categories are just a mouse click away. Once you learn how to navigate through it, you find it gets easier and easier.
Cons
Not user friendly to start but once you get the system down, it's more than satisfactory.
Response from CivicEye
Thank you Sheriff for your review! We're proud to support you and look forward to a continued partnership.
- Industry: Law Enforcement
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review
Reviewed on 2022/08/01
There have been some growing pains, and some features are not working or have not been added yet....
There have been some growing pains, and some features are not working or have not been added yet. Our old system had the feature that I wanted but they were difficult use. The new system is lacking several of those features, but the support is by far better.
Pros
Web based, and the master name is very easy to use
Cons
Staff maintenance could be better. I would like to be able to see dates of employment, promotions, productivity etc. Year end reports are very important, and required in some cases. I would like to also see an inventory control module at some point. Vehicles, weapons, ammunition, uniforms etc.
Response from CivicEye
Thank you, Captain, for sharing your feedback!
CivicRMS FAQs
Below are some frequently asked questions for CivicRMS.Q. What type of pricing plans does CivicRMS offer?
CivicRMS offers the following pricing plans:
- Free Trial: Available
Q. Who are the typical users of CivicRMS?
CivicRMS has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does CivicRMS support?
CivicRMS supports the following languages:
English
Q. Does CivicRMS support mobile devices?
CivicRMS supports the following devices:
Q. What other apps does CivicRMS integrate with?
CivicRMS integrates with the following applications:
BluHorse JMS
Q. What level of support does CivicRMS offer?
CivicRMS offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
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