Sagicc

Make your customers fall in love with your brand 💘

About Sagicc

Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers.

How do we do it?

1. Omnichannel Communications

Simplify the communication between your company and your customers with Sagicc. Take control of all your company’s communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, chats on websites and mobile apps, forms and video calls).

2. Integrations

Provide a complete and effective service to your customers. Sagicc successfully integrates with voice and PBX platforms, CRM, ERP and other information systems of your company (Sagicc API, Webhooks, Embeded Views*, on demand Reports and Dashboards*).

3. Artificial Intelligence

Improve the customer experience by using the best technology. Implement our chatbots and voicebots with artificial intelligence to complement your service process and generate automated experiences through multiple channels (Sagicc Bot Builder, Business Rules, Bulk messaging and Customer Segmentation).

4. Data Analytics

Generate dashboards and reports to measure and make decisions based on real information. Our cloud platform collects data and measurements that allow companies to constantly improve their management.

5. Work from Home

Sagicc is an omnichannel experience software hosted 100% on the cloud, making it easier to implement Work from Home policies in your company. Follow these steps:

- Send your customer service team home
- Ask them to wash your hands with soap and water every 3 hours
- Tell them to log in to Sagicc from their workstation


Key benefits of Sagicc

With Sagicc you can:

- Process business opportunities
- Respond to your customers' concerns on time from the channel of their choice
- Management of PQRS
- Effective bulk messaging for your campaigns
- Prospecting of all products
- Conduct surveys
- Optimize management times with automations
- Implement module for BOT creation
- Predictive and progressive dialing
- Have traceability of all customers
- Easy integration of CRM - ERP - Power BI or any data management.
- 100% personalized attention  

Advantages of having Sagicc in your company

- More satisfaction of your customers for responding to their requests on time
- More Productivity of your agents or advisors
- Save time and money
- Increase profitability in your campaigns
- Increase process optimization
- Have a better service through all your channels


Images

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Not sure about Sagicc? Compare with a popular alternative

Sagicc

4,4 (19)
VS.
Highly reviewed

Starting Price

US$70,00
month
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

143
116

Integrations

67
85

Ease of Use

4,4 (19)
4,5 (3 268)

Value for Money

4,5 (19)
4,4 (3 268)

Customer Service

4,2 (19)
4,5 (3 268)
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Reviews

Overall rating

4,4 /5
(19)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,2/5

Already have Sagicc?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 19
Raymond
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

It's necessary

Reviewed on 2023/02/04

I have been forced to buy it at a high cost

I have been forced to buy it at a high cost

Pros

If you are forced to use it by pressure then do it to avoid sancions

Cons

Costs of use are really expensive and will hurt small owners

Christian
Christian
Overall rating
  • Industry: Retail
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

¡Excelente herramienta ominicanal para atención a clientes!

Reviewed on 2023/01/26

Fue una herramienta que nos facilitó la atención de los diferentes procesos o momentos con los que...

Fue una herramienta que nos facilitó la atención de los diferentes procesos o momentos con los que interactuamos con el cliente y por medio de cualquier canal.

Pros

El seguimiento de los casos por cliente y desde cualquier canal por el que nos quiera contactar. Es muy facil de utilizar y cubre los diferentes campos para evaluar las interacciones con el cliente. Se integró muy bien con nuestro ERP.

Cons

El chat no lo he utilizado, pues no cumple las necesidades del negocio. Hace falta contar con reportes de la integración de los mensajes de Whats para poder obtener unos KPIs funcionales y de calidad.

Alternatives Considered

, and

Reasons for Switching to Sagicc

Por la facilidad de operación de la interfaz para los usuarios y porque se integró a todos los canales que necesitabamos integrar.

Response from Technisupport

Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos muy contentos de que hayas disfrutado usándolo. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tu comentario es muy valioso para nosotros y muy apreciado!

Abis
Overall rating
  • Industry: Building Materials
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Buen Software de atención al cliente

Reviewed on 2023/01/26

Buena

Buena

Pros

Muy intuitivo, rápido, con muchas funcionalidades

Cons

Pocas personalizaciones, la mayoría de las cosas que se quieren gestionar internamente toca pedírselas al área de soporte para que las configuren internamente, se debe contar con un módulo de personalización con respecto a los cambios hacia los productos que se ofrecen por el bot.

Alternatives Considered

Reasons for Choosing Sagicc

Relación Costo/Beneficio

Switched From

Reasons for Switching to Sagicc

Relación Costo/Beneficio

Response from Technisupport

Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos muy contentos de que hayas disfrutado usándolo. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tu comentario es muy valioso para nosotros y muy apreciado!

Sheyla
Overall rating
  • Industry: Building Materials
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innovación Constante

Reviewed on 2023/02/02

Ha sido una experiencia bastante representativa en el cumplimiento de las funciones diarias que...

Ha sido una experiencia bastante representativa en el cumplimiento de las funciones diarias que realizó, ha permitido que Ultracem automatice de manera eficaz mucho de los procesos de cara al cliente interno y externo

Pros

Saggic ha permitido automatizar muchas funciones que anteriormente se gestionaban de forma manual en mi proceso e incluso ha mejorado la experiencia al cliente al tener soluciones agiles, sencillas y automaticas.

Cons

Desde mi proceso hacemos uso del chatbot y somos varias personas las que lo utilizamos, en algunas ocasiones la asignación de casos no es equitativa, seria excelente si esto mejora.

Response from Technisupport

Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos muy contentos de que hayas disfrutado usándolo. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tu comentario es muy valioso para nosotros y muy apreciado!

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Un futuro muy presente

Reviewed on 2023/03/03

Ha sido la mejor experiencia que he tenido hasta el momento, una herramienta increíble, la...

Ha sido la mejor experiencia que he tenido hasta el momento, una herramienta increíble, la facilidad que te brinda al comunicarte es lo ideal

Pros

La manera en la que se puede dar respuesta a cada cliente mediante una misma ventana, poder generar llamadas masivas o envió de mensajes masivos, la automatización de los procesos para la eficacia de cada una de las atenciones con los usuarios y la facilidad con la que se puede dar uso a la herramienta

Cons

En ocasiones, las actualizaciones que generan lo toman a uno de sorpresa, esto lleva a que los agentes no siempre estén preparados a recibir las mismas y puede generar confusión las nuevas funcionalidades

Showing 5 reviews of 19 Read all reviews

Sagicc FAQs

Below are some frequently asked questions for Sagicc.

Sagicc offers the following pricing plans:

  • Starting from: US$70,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Sagicc is hosted 100% on the cloud, and offered under a SaaS model. The cost of its implementation depends on the needs and requirements of your company, so we invite you to request a demo so that one of our specialists can help you with a diagnosis of your company and a quote.

Sagicc has the following typical customers:

51–200, 201–500, 501–1 000, 1 001–5 000

Sagicc supports the following languages:

English, Spanish

Sagicc supports the following devices:

Sagicc integrates with the following applications:

.Shopi, AWS CloudFormation, AWS CloudTrail, AWS Config, AWS Lambda, ActiveCampaign, Asterisk, Asterisk Advanced, Avaya CPaaS, Avaya Experience Platform, Avaya Spaces, Avaya UCaaS, AwSV, CRM_, Calendly, Chatler for Facebook, DynamicGroup, DynamicHRIS, DynamicScreen, DynamicTemplate, ERPCloud, ERPress, Erpisto, Facebook Plug-In, Facebook Ticketing system, FocusMe for Outlook, Gmail, HubSpot CRM, HubSpot Marketing Hub, HubSpot Sales Hub, HubSpot Service Hub, JumpBox for the Asterisk Telephony System, Kanban for WordPress, Kiwi for Gmail, Lexity Facebook Retargeting, MS Dynamics, Microsoft Outlook, Microsoft Power BI, Outlook Export, PBRS, Pigeon for Gmail, Power BI Connector for Jira, Power BI Connector for ServiceNow, Power BI Connector for Shopify, Resource Management, Salesforce Foundation, Salesforce Platform, Salesforce.org Education Cloud, Salesforce.org Nonprofit Cloud, SalesforceIQ, SalesforceIQ Inbox, ScanContacts for HubSpot, SeoSamba WordPress Enterprise, Siesa POS, Siigo, Softphone.Pro, SugarCRM, TableUp, Telegram, Vtiger CRM, WhatsApp API, WordPress, WordPress Portal, WordPress VIP, Zapiens, Zapier, Zaplee

Sagicc offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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