HotelRunner
About HotelRunner
HotelRunner is an online sales and distribution management software designed for all types of properties including individual hotels, chains, hostels, and villas. The platform helps create innovative sales channels, improve international brand recognition, reach more customers, and boost profits.
HotelRunner offers real-time sales visibility and management, international distribution capabilities, and automated advertising solutions. Its built-in online pre-booking engine enables hotels to take booking requirements from travel agencies. It allows businesses to communicate with customers through email marketing and engage with returning guests and referrals to improve business opportunities.
HotelRunner lets hotels list their properties on their own website or on other digital channels using a dedicated HTML code.
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- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good value for m but still much to do
Reviewed on 2018/12/03
Pros
As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha***, can be more then sutisfied.
We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great
Cons
There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point.
Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better.
Response from HotelRunner
Thank you Admir for your kind words and recommendation! We are working on a introduction video which will show you the best and easiest way to use HotelRunner.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User friendly & strongly recommended
Reviewed on 2021/03/13
when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th...
when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future.
Pros
very easy to use, quite enough features for a hotel, succesful and quick support
Cons
support desk or call center should be 7/24 reachable
Alternatives Considered
Vertical BookingReasons for Choosing HotelRunner
cost issuesReasons for Switching to HotelRunner
reasonable aggreement, easy set up, user friendly programmeResponse from HotelRunner
Thank you Guvenc for your positive review! Its nice to hear you had a smooth setup and that you had a positive experience with our support team. We always thrive to resolve any concerns as soon as possible.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid at all costs. No customer Service. It will keep overbook your property.
Reviewed on 2022/10/03
I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount...
I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called [SENSITIVE CONTENT] at Hotelunner, and always received a standard reply.
Avoid them at all costs if you can.
Pros
nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them....
Cons
i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money....
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly Channel Manager & A Modern Reservation Module
Reviewed on 2023/04/24
Pros
It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission.
Cons
Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time.
Response from HotelRunner
Hi there,
Thank you for your heartfelt review and valuable feedback on the HotelRunner Experience. We take great pride in being responsive partners with HotelRunner.
Your experience with us is sincerely important. We appreciate you taking the time to share openly how we can strengthen our partnership and better serve you. Please know that your words have struck a chord with our team.
We are fully committed to enhancing the HotelRunner Experience and partnership in response to your concerns. There is nothing more valuable than honest insight from partners like you. We aim to provide the best by constantly learning and improving.
You have our commitment to making things right and getting better every day - with your help and voice guiding the way. Thank you again for your candor, support, and continued partnership. We look forward to speaking with you soon.
Best,
The HotelRunner Team
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very easy to use. Connects us to world
Reviewed on 2018/12/03
Pros
As dundar thermal we have been using Hotelrunner for last 5 years.
It is very easy to update availability.
Support team is very helpful and always answering our requests promptly.
It is a great pleasure to work with them
Cons
easy and fast to update availability at all the sites.
Response from HotelRunner
Thank you Erdem, we are glad to be working with Dundar Thermal for the past 5 years also!
HotelRunner FAQs
Below are some frequently asked questions for HotelRunner.Q. What type of pricing plans does HotelRunner offer?
HotelRunner offers the following pricing plans:
- Starting from: US$9.95/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Commission based plan - 1% / (min. $9.95 per month)
Q. Who are the typical users of HotelRunner?
HotelRunner has the following typical customers:
1,001–5,000
Q. What languages does HotelRunner support?
HotelRunner supports the following languages:
English, Turkish
Q. Does HotelRunner support mobile devices?
HotelRunner supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HotelRunner integrate with?
We do not have any information about what integrations HotelRunner has
Q. What level of support does HotelRunner offer?
HotelRunner offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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