TripWorks
About TripWorks
TripWorks is the all-in-one booking management platform for tour, activity, and adventure operators serious about growing revenues. The platform helps travel agents improve their customer experience and increase sales by offering tools like cart abandonment tracking, customer profile flagging, trips management, data insights, and more. TripWorks offers several functionalities, including data analytics tools to understand the customers - why they book and why some don't, customizable reports that allow agents to see all tour activity data in one place, and dashboards with real-time data so they can make decisions based on their business requirement.
Key benefits of TripWorks
Grow revenues with a booking platform specifically built to maximize conversions and increase sales for tour, activity and adventure operations.
Increase conversions with a seamless reservation experience, from initial website visit to smart reminders and dynamic pricing.
Save time by streamlining daily and routine processes with innovative, advanced and revenue-generating automation technology.
Grow your business with a booking platform priced to exactly align with your company's unique needs.
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- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top client service
Reviewed on 2024/04/22
Pros
TripWorks' best feature is its top client service. The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs. Afterwards, a dedicated account manager is assigned to you so that you can email or set up calls for any follow-up questions (which I have generously used).
Besides client service, the platform did solve many of the issues we had been struggling with such as having multiple resellers and integrating all of the bookings into one calendar.
Cons
There isn't much to complain about Tripworks. The main issue is that it has so many features that it takes a while to properly get to know the platform and everything that it can do. I have been stumped a couple of times on how to proceed, but TripWorks' team have been quick to reply to my emails or get on a call to help me out.
Alternatives Considered
FareHarborReasons for Choosing TripWorks
We needed a product with more functionalities, able to integrate with multiple booking platforms and centralize all bookings into one place.Reasons for Switching to TripWorks
Fare Harbor was more expensie, user reviews were great for Tripworks.Response from TripWorks
Thank you for sharing your detailed experience with TripWorks! We’re delighted to hear that our client service has been a standout feature for you. Our team is committed to ensuring that the setup and customization process is as smooth as possible, and it’s wonderful to know that you found it to be a breeze.
It’s also great to hear that our platform has helped resolve the challenges you faced, especially with managing multiple resellers and centralizing your bookings. We understand that with so many features, there can be a learning curve, but we’re glad that our team has been able to assist you whenever needed. Your feedback about the platform’s depth is invaluable, and we’ll continue to work on ways to make the user experience even more intuitive.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Get the best option now.
Reviewed on 2024/08/28
Easy to use and great customer service. Very helpful and patient.
Easy to use and great customer service. Very helpful and patient.
Pros
Great customer service.
I like the flexibility with commissions and no subscription fees.
I also like that they are constantly updating the technology.
Cons
Sometimes the booking fees can turn off the customer from booking.
Response from TripWorks
Thank you for your wonderful review! We’re thrilled to hear that you consider TripWorks the best option for your business. It’s fantastic to know that our customer service, flexibility with commissions, and lack of subscription fees have made a positive impact. We’re also glad you appreciate our commitment to continually updating our technology—staying ahead to meet your needs is a priority for us.
We’re sorry to hear about your past experience with TrekkSoft, but we’re happy that TripWorks has been a breath of fresh air for you. Your feedback about our team being helpful and patient is greatly appreciated, and it motivates us to keep delivering the best support possible.
If you ever have more feedback or need any assistance, don’t hesitate to reach out—we’re always here to help. Thanks again for choosing TripWorks, and we’re excited to continue supporting your business!
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Tripworks for Walking & Bus Tours
Reviewed on 2024/02/09
We decided on Tripworks after a very length research process into other options. While we were...
We decided on Tripworks after a very length research process into other options. While we were initially understanding that no system is perfect, over time, we’ve found that the cons seem to be stacking up. Constant issues, slow loading, and feeling unsupported are leading us to question whether we made the right call. We will keep working with them since we’ve put a huge amount of work into setting up and using this system, but it is disappointing to feel like we aren’t getting what was advertised. We regularly feel like we’re fighting the system, when the goal of this type of software is to make our lives easier. We are intending to give them a chance to resolve these issues, but are strongly considering exploring other options.
Pros
A clean, good-looking system with a simple booking flow. Great options for dynamic pricing, as well as offering different pricing to resellers. Flexibility to manage bookings, including the ability to manually adjust ticket prices or comp tickets, makes it much less rigid than other systems.
Cons
We’re using resources for guide scheduling, and this has proven to be a mixed bag as the resource settings aren’t as flexible as we need. The system’s focus on per-participant details means that the default receipts and booking details can be lengthy for large bookings. It would also be nice to have an option for a requested booking that doesn’t require a deposit to be able to quote groups.
More issues have started to pop up since the initial review. Some are minor like add-ons we’ve applied disappearing from the booking, while others are major and have impacted our business more dramatically, like payment links that don’t load and booking errors on e-commerce and back-end bookings. We have regularly been reporting issues, but little to no progress is made on things that are having a major negative impact on our business.
Our support has gone rapidly downhill since our on-boarding experience. We have been passed through a couple of account managers and the general support staff, all of whom mean well and do their best, but haven’t been able to really address our concerns.
Reasons for Choosing TripWorks
We were using Dubsado in a way it wasn’t really designed for, and realize we needed a proper booking system to meet our needs.Switched From
DubsadoReasons for Switching to TripWorks
It had the best combination of features that we needed without too many required work-arounds for features that didn’t quite meet our needs.Response from TripWorks
Thank you so much for taking the time to share your detailed feedback on your experience with Tripworks. We truly appreciate your thoughtful review and are thrilled to hear that overall, our system has been meeting your needs effectively.
It's fantastic to hear that you find our system clean and visually appealing, with a straightforward booking flow. We're also glad that our dynamic pricing options and flexibility in managing bookings have been beneficial for your business.
Your insights regarding the resource settings and the lengthiness of default receipts for large bookings are incredibly valuable to us. We understand the importance of flexibility in meeting your specific needs and will certainly take your feedback into consideration as we continue to improve our platform.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tripworks Rocks!
Reviewed on 2024/11/21
Overall it has been a positive experience for our business!
Overall it has been a positive experience for our business!
Pros
The Tripworks team is wonderful about getting back to our business in a timely manner, always assists us with our questions or concerns; providing quick solutions each time.
Cons
Sometimes it glitches out and the screen goes blank at random times.
Response from TripWorks
Thank you so much for your thoughtful feedback! We’re thrilled to hear that you’ve had a positive experience with Tripworks and that our team has been able to assist you quickly and effectively. Your kind words motivate us to keep delivering top-notch service!
We’re grateful for your partnership and look forward to continuing to support your business’s success! 🚀
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tripworks Is An Amazing Product
Reviewed on 2024/02/08
Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. I especially love the ease to...
Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. I especially love the ease to set up affiliate company's to handle third party bookings.
Pros
The setup of our tour options, vouchers and gift card options are extremely easy. The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love. The payment processing is fast and the flexibility to modify features is top notch.
Cons
I wish customers had a way to cancel tours and request refunds themselves so we didn't have to stop and manually cancel the reservation. It just takes time out of my admin team's day to do this. Also, when a reservation is cancelled or a draft is removed, I would be great if it didn't show up as just deleted, it would be much better if it showed up in the sales screen as actually cancelled. It just crowds the sales screen when multiple of the same activity for the same person shows up as a draft or deleted. Lastly, Tripworks would be elite if they set up a way to automatically pay out commissions for bookings through affiliate partners instead of my accounting team having to manually calculate and pay out commissions.
Response from TripWorks
Thank you for your glowing review of Tripworks! We're thrilled that our platform's ease of setup, dedicated customer service, fast payment processing, and flexibility have made a positive impact on your business.
It's fantastic to hear that you find the setup of tour options, vouchers, and gift card options to be extremely easy to manage. We're especially delighted that our dedicated customer service, including having an account manager you can speak with directly, has been one of the standout features for you. Providing personalized support is something we strive for, and we're glad to know it's making a difference for your business.
Your suggestions regarding customer-initiated tour cancellations and refunds, as well as improvements to the sales screen functionality and automatic commission payouts for affiliate bookings, are incredibly insightful.
TripWorks FAQs
Below are some frequently asked questions for TripWorks.Q. What type of pricing plans does TripWorks offer?
TripWorks offers the following pricing plans:
- Starting from: US$499.00/month
- Pricing model: Subscription
- Free Trial: Available
TripWorks follows a simple pricing model, one that allows all customers to access the full range of advanced features, from their first day and their first dollar. This strategy offers huge benefits for tour operators. It eliminates a monthly fee and the need to forego specialized features only available at higher subscription levels, and it considers the seasonality of many operations, aligning costs with revenues earned rather than a date on the calendar. TripWorks is designed to help tour operators grow and our pricing model does just that. We provide access to a platform bursting with technologically advanced features, at a fee easily affordable by customers. Two components comprise the fees we collect: Credit Card Processing Fee: • 1.9% + $.30 per transaction • This is a simple passthrough to our processor, Stripe 2. Platform/Software Fee: • 5% on transactions run through the platform • Service fee based on the transactions processed through the TripWorks platform
Q. Who are the typical users of TripWorks?
TripWorks has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TripWorks support?
TripWorks supports the following languages:
English
Q. Does TripWorks support mobile devices?
TripWorks supports the following devices:
Q. What other apps does TripWorks integrate with?
TripWorks integrates with the following applications:
Expedite Commerce, Facebook Business Suite, Google Ads, Google Analytics 360, HubSpot CRM, Mailchimp, Microsoft Advertising, Slack, Stripe, Twilio, Yelp Guest Manager, Zapier
Q. What level of support does TripWorks offer?
TripWorks offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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