eVoice

Having my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, so I never miss a call. I love the ability to return a call through the eVoice app on my cell phone and have my business phone number appear as the caller id. I like that you are able to choose a toll-free or a local number. Voicemail messages are transcribed and sent via email, and you can return a call with one click!

Sometimes, the voicemail transcription doesn't match the caller's message, which can result in confusion, but if it doesn't make sense, you just listen to it. If you choose not to record your own messages or not to use their professionally recorded message (free for the first one), the computer generated voice sounds robotic.

I have been using eVoice for about 7 years. Suddenly in November 2023, they suspended my account immediately and left my business with no phone service. When I followed up they claimed there was suspicious activity on the outgoing calls so they decided to cut off all incoming and outgoing calls. I complained this was disruptive for business and asked how long it would take to restore. They said they didn't know how long and then within an hour the phones magically got turned back on. My team started searching for a replacement phone service but before we could start with a new phone service/new phone number, eVoice cut our phones off again with no explanation. We sent a bunch of emails and called, but were on hold for a long time. When we explained that we were panicked because when we called our business number a message said "this number is no longer in service", they took no immediate action to restore the phones. We can no longer rely on eVoice.