--- description: Learn how Eltropy can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Eltropy Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Eltropy](/software/2060429/eltropy) # Eltropy Canonical: https://www.getapp.za.com/software/2060429/eltropy Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2060429/eltropy?page=2) > Eltropy is a customer communications management software designed to help businesses in the financial sector securely communicate with members. The platform enables managers to send personalized documents, manage in-house communication flows, and create branded content. > > Verdict: Rated **4.9/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 27 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltropy - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$100,00 - **Pricing model**: Flat Rate - **Pricing Details**: Please contact Eltropy directly for pricing details. - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - CRM - Campaign Management - Communication Management - Contact Management - Content Management - Customer History - Email Marketing - Engagement Tracking - Interaction Tracking - Live Chat - Mobile Access - Mobile Alerts - Multi-Channel Communication - Reporting/Analytics ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software) - [Customer Communications Management Software](https://www.getapp.za.com/directory/1139/customer-communications-management/software) - [Mobile Marketing Software](https://www.getapp.za.com/directory/309/mobile-marketing/software) - [SMS Marketing Software](https://www.getapp.za.com/directory/1291/sms-marketing/software) - [Emergency Notification Software](https://www.getapp.za.com/directory/1461/emergency-notification/software) ## Alternatives 1. [OneSignal](https://www.getapp.za.com/software/122083/onesignal) — 4.7/5 (106 reviews) 2. [Sinch Engage](https://www.getapp.za.com/software/119059/messenger-communication-platform) — 4.4/5 (44 reviews) 3. [Messente](https://www.getapp.za.com/software/130607/messente) — 4.7/5 (84 reviews) 4. [Mobile Text Alerts](https://www.getapp.za.com/software/122947/mobile-text-alerts) — 4.5/5 (85 reviews) 5. [EZ Texting](https://www.getapp.za.com/software/20491/ez-texting) — 4.4/5 (245 reviews) ## Reviews ### "Extremely happy customer" — 5.0/5 > **Tamara** | *28 August 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Having the ability to share files securely was the biggest selling point for us. This is something that was important to us and other options we looked into did not have this feature. Being able to integrate with our core was also key. Being able to track opt-ins in our core is key. Sending mass messages is very easy, and was also something we needed that Eltropy does well. I really like that you can save templated responses for our team to use. This helps with efficiency and consistency in responding to our members. > > **Cons**: We wish that it could work with our current solution for routing calls and chats to our member service representatives. This is something we have high hopes of being able to do in the future. > > Eltropy is wonderful to work with. They are really on top of things, care about their product, and care about their customers. They are knowledgeable and have very creative ideas. One of the best things about working with Eltropy is how open they are to our ideas for enhancing their product. They have already incorporated many of our ideas and updated their product based on our feedback. They are my favorite vendor to work with by far. ----- ### "Great Team/Great Product" — 5.0/5 > **Casandra** | *09 October 2020* | Banking | Recommendation rating: 10.0/10 > > **Pros**: This product is as easy to use as picking up your cell phone and texting a friend or family member. It opens up a way to communicate with our membership in a way that is convenient and valued by our members. Everyone texts\! > > **Cons**: I cannot think of anything. Great product, great team\! > > Eltropy's staff is highly attentive to our needs and respond quickly to anything that we need. This is a big, big deal\! They have experienced a great deal of growth and we have been on the platform for close to a year; however, their attention to our needs have not waivered a bit. Their outstanding product demonstrates their organization's culture: easy to work with and attention to detail. ----- ### "Great\!" — 4.0/5 > **Olivia** | *20 August 2020* | Banking | Recommendation rating: 7.0/10 > > **Pros**: I like that it is user friendly and fairly easy to learn as well. It allows us to communicate with our customers in a new way, providing faster answers with the same level of service as on the phone. > > **Cons**: Not sure if the software or our admins have the capability, but would love to see spam messages filtered better. ----- ### "Fantastic text messaging solution" — 5.0/5 > **Joshua** | *17 September 2020* | Banking | Recommendation rating: 10.0/10 > > **Pros**: This is a very user friendly software that is quick and easy to implement, as well as learn to use. It has provided an excellent solution for collecting member information for our loan officers, as well as our collections and insurance departments. Our members love the ability to text the credit union. > > **Cons**: I would like to see some additions to reporting. There are some very good reports that can be pulled, but I don't see a comprehensive report showing the number of texts sent/received. This would be helpful to have to tie back to the contract which is based upon usage. > > We chose Eltropy because its platform features a precise, easy to use format that we can utilize to not only market to our members, but also give them the ability to communicate with us personally and efficiently for any needs they might have. We were also very pleased to have the ability to use our existing phone number, as members were already familiar and comfortable with using this number. Within a week of signing the contract, we were up and running. The deployment and training process was extremely proficient, enabling us to launch the program on the same day as our initial kick-off call. Within a day of launching, we began receiving text messages from our members, requesting anything from loan information, to wanting to reset their online banking passwords. We use the software for insurance tracking, collections, lending, member services, and much more. Through the secure links, we've been able to greatly enhance our lending departments ability to collect paystubs, Driver's Licenses, registrations, and more. Our insurance tracking has been greatly enhanced with the ability to quickly and efficiently collect updated insurance information on our collateral. We've even used the software for emergency communications and marketing. It's been a great solution for us. ----- ### "Eltropy in a Pandemic" — 5.0/5 > **Nikki** | *02 September 2020* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: We implemented Eltropy at the start of the Covid-19 pandemic. It was instrumental in us communicating with our membership with changes to operations, announcements, etc. It also was great for communicating one-on-one with members to get needed documents for new accounts and loans while our lobbies were closed. It has become a necessary tool for our staff to keep in contact with our members no matter where they are. We especially like the option for many employees / departments to use for a variety of uses. > > **Cons**: Our only hurdle has been people to opt-in to the mass texting service. With the lobbies being closed, it has been hard to inform and instruct members on the new feature as a way to communicate with GKCU employees. We continue to see numbers in usage increase - it is just slower than we thought (but we aren't dealing in 'normal' times either so we are understanding of that). > > From the initial sales call to the training (and ongoing support), Eltropy has been a value added product that has increased our avenues to communicate with our members. We have had constant support from our team that answer questions quickly and effectively. Our employees continue to learn and use it in a variety of uses. We have been very pleased with our implementation of this product. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2060429/eltropy?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2060429/eltropy) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data