Prism

Commercial property management software by Building Engines

About Prism

As commercial real estate’s most innovative and powerful building operations platform, Prism by Building Engines transforms building operations for the most successful CRE properties. From work orders to space management, only Prism has the breadth of capabilities needed to elevate every aspect of building operations.

Our secure, enterprise-class platform scales to fit your needs – from a simple module for one building to massive, ever-evolving portfolios. Prism gives you the flexibility to choose the solutions that align with your properties’ greatest priorities.


Key benefits of Prism

• Increased performance and NOI: Simply put, Building Engines helps property teams do more faster, with innovative solutions that help drive more reduce costs and drive more revenue into your properties.

• The most robust feature set: From work orders to space management, only Building Engines has the breadth of capabilities needed to elevate every aspect of building operations.

• Exceptional tenant experiences: Deliver the workplace experiences your tenants demand with best-in-class solutions and integrations for communications, secure access, amenities and more.

• Open API infrastructure: Building Engines seamlessly connects with in-house systems. Enterprise APIs are available to ensure an integrated and intuitive user experience.

• Actionable insights: Building Engines provides customized dashboards on building performance for all your properties’ key personas: property managers, engineers, executives and more.


Images

Prism Software - 1
Prism Software - Work Order Responses - Mobile
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Prism Software - Preventative Maintenance Schedule
Prism Software - Tenant Compliance
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Prism Software - Preventative Maintenance Schedule
Prism Software - Tenant Compliance

Not sure about Prism? Compare with a popular alternative

Prism

4,5 (31)
VS.
Highly reviewed

Starting Price

No pricing found
US$45,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

98
185

Integrations

No integrations found
24

Ease of Use

4,3 (31)
4,6 (1 328)

Value for Money

4,6 (31)
4,6 (1 328)

Customer Service

4,4 (31)
4,7 (1 328)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,5 /5
(31)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
4,4/5

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Showing 5 reviews of 31
Ralph
Ralph
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent

Reviewed on 2017/10/24

Make doing preventative maintenance a lot easier

Make doing preventative maintenance a lot easier

Pros

Overall quality, user friendly and make changes on the fly. awares ability to adapt improvise and overcome any obstacles

Cons

we would like to see aware incorporate a round, inspection and meter reading module along with an electronic log book

Kenneth
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Done Right Building Services

Reviewed on 2016/09/19

Pros

We have been using the Aware Manager program for the past Five years and we love the functionality of the sytem. We also enjoy the trending and tracking capabilities along with the detailed reports that are generated for our customers and clients.
Having multiple field account locations with only two field operations managers trying to cover multiple states would be a nightmare without the Aware Manager program. This program has allowed our company to reduce cost and maximize our effeciency all at the click of a button and our account managers and technical support team are extremely knowledgable and compentent of all aspects of the system. Whenever I have a question or need to further my knowledge of the systems capability, they are always available to assist. I would highly recommed Aware Manager to any company that manages multiple sites and locations.

Cons

We all know that all program systems have minor problems however I have not been able to identify any that relates directly to my service line. Furthermore, I am happy to say that I have given them a wish list of additional items or tasks that I would like to see the system be able to provide me that is specifically catered to my line of business and their data programmer was able to create and write a new program to meet my needs.

Tiffany
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Customer Service Lacking

Reviewed on 2019/06/11

Overall, the software is fine for it's intended purpose. It has glitches and issues like any...

Overall, the software is fine for it's intended purpose. It has glitches and issues like any software program and I go through a yearly back and forth with BE over these issues. Here's the problem: Customer service and care is greatly lacking. Every year at some point I stop receiving guest arrival notifications. My first step is to contact the building I work in (it's a J. Hancock tower in Chicago) to let them know of the issue (as we are a tenant in a building that uses BE software). After they have very little luck in getting help they pass the ball to us to reach out to BE ourselves. I am usually met with the same canned response every year to do ABC first and make sure before they begin "wasting" their time looking into our issue. So I make sure that ABC is done and determine that is not the problem. Then at some point, after they have suggested a few more things to fix our issue determine that the problem is user error and they close out the ticket stating that I'm not using their software correctly. I've been a user of the software for 5+ years. I have kept all of our email threads with all of this back and forth and looking back, I can see that every year it is the same from them and it always turns out that the issue ISN'T user error in the end. This year I'm having trouble even getting anyone to respond to my emails about our current issue (no guest arrival notifications for OVER 1 MONTH). Unacceptable.

Pros

It's simple to use and has very basic features that anyone should be able to easily understand.

Cons

The occasional glitches where guest arrival notifications aren't working.

Harsha
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Building the Value of your property management through "Prism-Building Engines"

Reviewed on 2023/04/14

I'm using this for few years and find it very helpful for tenants to raise service tickets and to...

I'm using this for few years and find it very helpful for tenants to raise service tickets and to maintain a good SLA with timely response. Overall Satisfied and it gets the work done.

Pros

Manage multiple properties, ease of use, helps in maintenance tracking, service tickets resolving on time, scheduling and maintaining bookings, Assign tasks, generate performance reports, easy to navigate, many more...

Cons

Accounting and Invoicing is a little out of date,The dashboard looks oldSearch criteria you have to be specific if you want what you are looking for.

Verified Reviewer
Overall rating
  • Industry: Tobacco
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Building Engines

Reviewed on 2019/02/08

I have not had any problems with Building Engines. I appreciate the ease of making service requests...

I have not had any problems with Building Engines. I appreciate the ease of making service requests as well as the convenience of simply logging in and reporting a problem. It's a one stop shop for all of your service needs.

Pros

Part of my job is office management and if there are any issues with our leased office space, we use Building Engines to communicate these issues to the property management company. It's very easy to use and gives you the ability to make any request you may need. Once you log in and make a service request, it is immediately assigned to the appropriate person and they will schedule you in. We recently had an issues with spiders and through Building Engines we simply noted that we had a pest control issue and they sent a contractor out to assist.

Cons

Once your request has been assigned there are no updates in-between when you submitted the request and when the contractor shows up. So, for example, if the building maintenance person has numerous tenants i front of you, it could be a couple of days before he can install new lights. You do not receive any updates as to when approximately you can expect to be helped.

Showing 5 reviews of 31 Read all reviews

Prism FAQs

Below are some frequently asked questions for Prism.

Prism offers the following pricing plans:

  • Free Trial: Not Available

Visit http://www.buildingengines.com/pricing to request Pricing Info

Prism has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Prism supports the following languages:

English

Prism supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Prism has

Prism offers the following support options:

24/7 (Live rep), Chat

Related categories

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